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DMCI

Philippines

Consumer complaints and reviews about DMCI

Mva Send email
 
Mar 22, 2019

Delayed Turnover; Accumulating Fees Due to Incompetent Support

My cousin bought a condo in Sheridan Towers and was scheduled for turnover in 2018. Bank LOG for bank finance was forwarded but due to error in their documentation, their sales department did not want to proceed with docs-in due to penalties incurred as caused by the mishandling of their documentations team. Until today the issue remains unresolved and continously incurs penalties, penalties by the way, initially caused by their own employee. DMCI should fire these incompetent staff and replace them with better ones. Their name gets tarnished by their poor performance. NEVER AGAIN WILL I RECOMMEND DMCI!!!
Sarah.Gabriel Send email
 
Nov 22, 2014

NOISY

For allowing Casa Real, an events place, to be constructed in the residential area -- inside Acacia Estates itself! Now there are always events and parties in that place where they play very loud music up to 3AM!!! This is very inconsiderate and is against the law in some cities. In Quezon City, Mayor Herbert Bautista have already had his bill approved to not allow parties and loud music beyond 12AM in the city. This should have been thought of by DMCI when they allowed Casa Real to be constructed in Acacia. Thinking only of possible revenues, they did not make any rules and guidelines as to the operating hours and type of functions in these events on certain hours.

Please please please make a policy and agreement to ensure not to have loud music or anything that will disturb the residents beyond 12AM at least!
User929344 Send email
 
Apr 9, 2012

To aspiring & excited homeowners - BEWARE OF DMCI, Royal Palms

Thanks for this thread. Our friend asks us to look into Palm Royal. But as with this, we will not commend DMCI to her. GBU.
Abrd212 Send email
 
Mar 21, 2012

To aspiring & excited homeowners - BEWARE OF DMCI, Royal Palms

I totally agree! Some DMCI employees are so terribly incompetent, lazy and negligent! They are so incapable of handling overseas clients. I've been questioning their capability in handling documents and fees being submitted to them, plus a lot of other concerns. I wrote such a long, detailed account of my complaints against their agents and all I got was this - NOTHING! I asked for their supervisor's reply several times but she just ignored me. I guess that's one reason why the salespeople and coordinators are so incredibly dumb about this business - those people on top are so much dumber! They can't even respond to issues pertaining to the transaction. Their office is full of irresponsible people who won't even care to address your concerns. Don't be fooled by these people, they can't be trusted. They will keep promising to get back to you then just leave you hanging for weeks.
AngryUnitOwner Send email
 
Mar 14, 2012

To aspiring & excited homeowners - BEWARE OF DMCI, Royal Palms

Yeah, I agree. I asked for a certification that I bought a Unit with Flair towers and I had to escalate the ticket before they start working on it. I needed a hardcopy to be sent to my mailing address. Ang kulit lang scanned na nga, mali yung nakalagay. Tapos pinagpipilitan nilang nasend na, sabi ko pwede tingnan mo yung inemail mo sa ibang tao at ibang unit yan. Then after a week pa niya nasend sa email yung tamang scanned copy. ito kakatawag ko lang ulit, sabi ko sa kanila hardcopy ang hinihingi ko dahil hindi nahhohonor yung scanned copy sa financial document. Beware of this agent - Racytte Kellie Garcia.
DJChrisMyk Send email
 
Feb 23, 2012

To aspiring & excited homeowners - BEWARE OF DMCI, Royal Palms

To all those concerned:
I have read all your emails and it looks like we all share the same sentiment. POOR CUSTOMER SERVICE.
If you have the time kindly email me your contact infos at [email protected] so I can get in touch with you, as we are about to make a formal legal complaint on their service. It is about time that the head of the company learns about this matter so employees like JOYCELLE LIGUTOM start learning how to respond to clients and provide good service.

If you have read this message and is about to post please feel free to email me.
M2k Send email
 
Feb 23, 2012

To aspiring & excited homeowners - BEWARE OF DMCI, Royal Palms

BEWARE OF DMCI, particularly Royal Palm Residences

To those aspiring homeowners, who are currently working hard to pay their monthly amortization so they could move in to their units, beware! Have you checked your unit if you are still the legit owner? Someone else might have bought it without your knowledge.

More than a year ago, I bought a 2BR unit in Royal Palm Residences in Taguig, after paying for the 10% downpayment, I was hoping to start paying up for the remaining 90% balance but only to find out, my unit was already cancelled and so it was suddenly available in their inventory so when another interested buyer saw my unit, most probably that buyer paid for it right away. I was never delinquent with any payments and besides, the contract to sell that DMCI issued is with me, proof that it is my unit, I paid for the reservation and everything and nobody have given them the authority to seel the unit. This is indeed true because a customer care officer have told me the real score when I went to their office in Bangkal. She have indeed told me there were mistakes or shall i call it irregularities on their part. I would personally blame another customer care officer named Joycelle Ligutom for what have happened. Everyone in the DMCI office are not professional enough when it comes to dealing with their customers. To make the story short, because they have admitted it was their mistake, they told me they will give me a full refund of my 10% downpayment including reservation fee of 20, ooophp. I could sue them for it but since i dont want to waste time and money doing so, I have agreed to their condition. My dilemma is, its been a month tooday since they promised me a full refund. They have initially told me it will be processed in one week. I cant imagine accepting their excuses every week. I am really considering filing a case against DMCI, kung tutuusin may habol ako. When I bought the unit, it was priced at 2.4M and just recently tumaas na siya to 2.9M. Sino kumita? di ba sila? I could have asked for more than just my full refund kung gusto ko pero since gusto ko makuha na lang ang pera ko in due time, ganun ang ginawa ko, kaso parang inaabuso na nila ako. Just today when this customer care officer named AIZA told me, its their new policy na i will sign a quit claim first before they will process my cheque. What a lame excuse. I have been working with quit claims for the longest time at ang alam ko, pipirma ko nun pag nakuha mo na ang pera mo. Kaliwaan. Di nila ako maloloko. I told her I wont sign anything pag di ko nahawakan ang cheque ko. I can sign everything on that day that they will release my cheque. That said Aiza have assured me a call back since kahapon ng tanghali, tapos kanina tanghali, yet wala pa din. I cant believe ganito ang nararanasan ko sa DMCI. I dunno kung alam ng may ari to and i really wish alam nya ang mga nangyayaring irregularities sa loob. Investigate on your people, ang daming inside job na nangyayari sa loob. Kaming mga customer ang kawawa in the end. Hindi biro ang pera that we have invested sa company.

I just hope that authorities will also start investigating this developer. Oo, maganda sila, nakaka halina pero one should investigate on the background of the company before investing with them. I just want my money back.. sa inyo na ang unit ko.
Mayfaire Send email
 
Feb 23, 2012

To aspiring & excited homeowners - BEWARE OF DMCI, Royal Palms

I dont think the cedar crest or palm rsidences etc. is the problem, the problem is the DMCI company themselves. Their accounting dept. are hired for every months lang, kaya gulong-gulo. Rosewood naman ang sa akin.complete ang payment ko, pero sa kanila hindi can you believe it !! Full payment na ko by Oct.2011 malaman-laman ko sa agent ko may 1M !! daw akong penalty for overdue. I have to go to Phil. right away and check my bank, binigay lahat nila sa akin ang checks na pumasok then dinala ko sa office nila with my agent ( I was just very very thankful I have a very kind and honest agent) So i ask them Bakit 1year akong wala akong payment ng 2009 samantalang complete yong checks ko na paid ako, sagot sa akin ng accounting staff "saan mo nakuha yan mga cheke mo ?"ngee..eh di sa banco! sagot ko naman. haaaah.. so we copy all the checks and payments receipt i have gave them the copy while i kept the original. its all paid. ok sabi nya aayusin ko na ito pati na yong sa title..then I return to my 2nd country. after a month my agent called me "mam clear na po walang penalty or whatever but may kulang pang 260, 000 don sa month ng ganito ganon.
My god!! why na naman di ba bayad na tayo? sige po mam i-check ko ulit ito one by one. after 3days she called me again. mam hindi ko po talaga maintindihan ang accounting ng DMCI kasi po iyong nakalistang kulang nyo daw ay may OR (official receipt)naman dito sa xerox copy na iniwan natin the last time. iisa-isahin ko na lng po ulit. sabi nya sa akin "kasi mam ang problem biglang sumikat ang DMCI at dami-dami nilang projects na sabay-sabay na hindi kaya ng kanilang staff bukod po sa nag-papalit ang staff every 3months. (I know it kasi kada pupunta kami don everytime na umuwi ako sa pinas different faces na ang nandoon bukod sa 3times na silang lumipat ng office at narating ko lahat yon) sa ngayon nasa waiting mode ako sa agent ko. sa totoo lang malapit na ata akong magka-sakit sa kaiisip sa problem ko sa DMCI.

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