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Dooney & Bourke

United States,

Consumer complaints and reviews about Dooney & Bourke

stevef Send email
Feb 10, 2017

Extremely poor on line customer service

We have submitted on three (3) occasions to the support on line site at Dooney inquiring about a product. With absolutely NO response from this company. We've never experienced such a dismal, poor, inefficient customer support from any 'good' viable manufacturer. Rest assured we will not be purchasing any more products from this company due the aforementioned defective support! Very sad commentary on a national manufacturer, luckily there are many other reputable companies that do respond to there customers.
Christal Send email
Oct 1, 2016

No complaint

I have no complaints what so ever BUT I do have a question and couldn't fine anywhere else to ask! I am a CHL/LTC and wanted to know does Dooney have a purse to conceal a gun or are there plans to every make one! I and a Dooney fan and would love nothing more than to have a Dooney that will safely conceal my gun.
Cofield Send email
Mar 21, 2016

Dooney and Bourke doesn't stand by there bags.

I bought a dooney and bourke less than 6 months ago and then noticed that the leather was peeling at the bottom of the bag. I sent the bag back and received a letter from them that I could get another bag that was $228 or more and that they would only pay $114 , that would mean I would have to dish out another $100 + to receive another bag! This is ridiculous I thought they stood buy there bags but I was wrong. I just told temperature to send me my bag back because there is no way I'm going to give them another dime of my money and I will never buy from dooney & bourke again!!!!
marky423 Send email
Apr 25, 2014

Defective product & Bad service

I ordered a $400. Satchel online, directly from Dooney & Bourke. D&B never updated order info online, nor did they provide a tracking #. But that was just a hint of their inept, poor service. The bag finally arrived. I am a 30+ year D&B collector. I even have a YouTube channel dedicated to the brand. While unpacking my bag, viewers noted a defect. I contacted D&B with pictures and video of the defect and sent the bag back immediately. I heard nothing from them for 4 days. No email, no call, not even an update on order status online.

Then I received a form email. D&B cust. service emailed me: to CALL customer service to ask them to email me a return label. Hard to follow or believe, but that actually happened! That on the day that tracking showed it had been delivered to them that morning. I have emailed customer service 5 times. I have been on the phone with customer service 4 times. No apology, no acknowledgement that they received the return, no refund. They are clearly delaying and the customer service reps are obviously trained to admit nothing. Thankfully I insured the package and the USPS claims dept. is now investigating D&B. At first I hoped it was simple ineptness, now I fear it is a matter of dishonest business.

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