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Dr. Dot International Massage + Chiropractic team

United States

Consumer complaints and reviews about Dr. Dot International Massage + Chiropractic team

meltandrelax Send email
 
Oct 15, 2017

Not Paid

She is BEYOND RUDE and a THIEF!!! I did a job for Mark with Foster the People and she still hasn't paid me!
Squishy Tomato Send email
 
Mar 15, 2012

Applicant mind games

She's no nicer if you're an actual client wanting a massage. I was working abroad and needed a massage for a chronic sciatica problem; her company was recommended by a client of my massage therapist in my home country. I went to the website and picked a therapist who lived nearby, and filled in the online form to request an appointment. I didn't hear anything back for 3 days, then finally I got an email from Dr Dot asking if it was ok to be seen by a male therapist. I don't care if a therapist is male/female/an alien as long as they can do their job well. So I said that was fine. Over the next 24 hours, I got put in contact with a different therapist from the one I had requested (who in the end turned out to be female) and booked an appointment. My regular therapist in my home country had offered to send on my medical records to the dr dot therapist so that I could get the best treatment for my condition, and so once the appointment was booked, I gave my old therapist the email address of the new one. The next morning, I had a very angry email from dr dot (cc'd to my regular massage therapist) that I was not allowed to pass on the contact details of her therapists. Furthermore, the dr dot therapist had complained to dr dot, on receiving an email from my regular therapist, that she wasn't medically qualified to deal with my problem, and recommended another therapist. So dr dot cancelled my appointment, and told me I must make an appointment with a 3rd therapist, and I was not allowed under any circumstances to pass on her email address to anyone else (apparently she was only sharing the email address with me "to be nice and save everyone some time"). I didn't like the rudeness of her email, and the fact that she'd been rude to my regular therapist, who is very nice and competent. Furthermore, I was actually in a lot of pain at this point, and was unimpressed at being passed between 3 therapists over 5 days. But most importantly, I was no longer confident that I could trust her therapists with my body since a) some of them appeared not to be medically trained and b) she was more obsessed with protected her therapists' contact details than ensuring that I got the best and safest treatment for my medical condition. I also cc'd her on an email to my regular therapist, apologising for the whole episode, and explaining that I didn't know it was a policy of dr dot that I wasn't allowed to pass on the email addresses of therapists. dr dot wrote back another angry email to me saying "How rude!!!" and that it should be HER i was apologising to for "spreading her contacts", and not my regular massage therapist. I wrote back "I am not psychic! Other therapists do not have such a policy about passing on contacts". She wrote back "Our therapists are not like "other therapists". Clients are lady gaga, rolling stones, etc. Stop contacting us". So apparently, if you're less than an A-list celebrity, you don't matter. Needless to say, I was very upset about the whole episode... I certainly don't advise anyone with a serious pain condition to book an appointment with this company...and I would question the competency, medical safety and ethics of anyone who works for it.
Squishy Tomato Send email
 
Mar 15, 2012

Applicant mind games

p.s. i apologise for the strange formatting issues in the last post - apparently my computer does not like apostrophes
BurningBright Send email
 
Mar 15, 2012

Applicant mind games

Yep same here! I saw red flags when after applying they asked if I did "deep tissue work, " which considering the modalities I had listed, it was clear that I did. Then it took a total of 16 days to get any information about the job and set up a "audition.". I wrote a polite email saying I didn't think the company appeared to be run very well and I wasn't interested. Dot immediately responded saying how they needed people in my area and to please try out. When the reviewer said I needed to bring my sheets and a table to the tryout (where there was already going to be a table) I called boundary. Also said a copy of my licensee was required on the spot. I said scheduling was too tight for a table (because the requirement struck me as ludicrous) and my license was actually online.

I got a 9 out of 10 on the review and rated an "awesome." and said I was best massage she'd ever had. The reviewer (was very nice and it was a great albeit free treatment) and Dot showered me was abusive emails that night because she couldn't figure out to check my license online (it required typing in my last name... that's it... really) and apparently not bringing a table rated among a 7 deadly sins in freak out and blow things out of proportion land.

After the 5th or 6th illogically rude and abusive email I wrote her.

"No thanks on the job, I am very careful who I work for and it appears we are not a fit."

And she responded.

"You are correct. We only hire people who follow instructions."

There was no reason for that other then to be mean for the sake of being mean... NO THANK YOU

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