customer services are completely appalling .. we ordered a bed on 3rd DEC 2011, was delI'vered on time but The headboard has a massI've chunk missing out The corner which happened in The delI'very truck contacted The store purchased from They contacted customer services .. That's fine They said new headboard would be here just after Christmas . its now 12Th march 2012 and I've just come off The phone to customer services again after numerous calls and promises of call backs, who are now quite rudely saying They have no record of it and i would have to go to The store which is an hours drI've away and sort it wiTh Them !! so annoyed right now it wouldn't be so bad but every time you call its more Than a 40 min wait on an 0844 number have tried calling store and surprise surprise They re not picking up eiTher ... how do you make a complaint wiThout being stuck in a queue for 40 Min's more??

Ordered a Super King Torino Bedstead and Churchill Mattress on Jan 09th 2012 and paid in full. Was told the bed and mattress would be delivered on 06th Feb 2012. 1 day prior to delivery got told that they are experiencing 'delivery problems'. Arrange another delivery date 20th Feb 2012. Got an email confirming the bed will be delivered (on Friday 16th Feb) only for them to phone up and the next day and say 'we're out of stock'. Arrange yet another delivery date (3rd time lucky and extremely losing patience) for Sat 03rd March. After re-arranging my whole weekend to receive the delivery, not ONE person contacted me to tell me if it was or wasn't coming. They had 3 methods of contact to let me know, my mobile number, my email address AND my home phone number. As you can imagine when I didn't hear one word to say it wasn't coming I was extremely angry (it's disgusting no one even contacted me after re-arranging my whole weekend I still can't beleive it!). I have been on the phone to these jokers DAILY and even visited the store to speak to the thief who sold me this bed and mattress. He was disgusted with the way I have been treated so he emailed head office. After numerous phone calls to the customer services and delivery departments I still do not know what is going on. I have lost enough money on charges to my credit card I paid in full and also a days pay (as I am a freelance graphic designer I do not get paid holidays). I keep getting promised someone will contact me daily and still yet no response (it seems to be a theme of dreams to take your money and not even contact you). All I want is my money back and some sort of compensation on how much extra money I am out of pocket, but still can't get my money back as no one will speak to me. I first placed an order on the 09th January 2012. It's now 07th March 2012 and I am yet to know where the bed is or what is going on for a full refund. Customer services is a complete joke, no one knows thier backside from thier elbows!

I am now looking into writing to Watchdog, The Office of Fair Trading and looking into legal proceedings as well as going into the store I purchased this from to try and make sure no one else buys anything from this shambles of a company...

DREAMS...

more like NIGHTMARES!!!

Order number 149P858.
31.12.2011 Ordered super-king divan with headboard and memory foam mattress at a cost of approx £2000. Delivery guys had to drill 4 new holes in headboard as the pre-drilled holes were not aligned. 4th headboard bolt did not go in as threaded hole in the base was defective. Delivery guys noted problem down on delivery sheet and said I would get a new base delivered shortly. About a week or two after delivery the mattress developed a ditch on one side and never bounced back. Heard nothing about the base after 2 weeks so visited the salesman we bought from at the Horsham branch. He had no knowledge of the base problem and said there were no noted problems on our account records. We told him about the ditch/collapsed mattress and he said that it can happen with memory foam mattresses and that we would be best to contact customer services about that and that he would sort out the new base. I called customer services and they said the base problem had not been reported by the delivery men or the salesman. He said that he would arrange for the inspection team to visit in two or three days time and that he would call me back later that day with an exact time - nobody called me back. I have since sent three emails over the past couple of weeks. All of which I have received the automated email which confirmed receipt and that someone would get back to me shortly - nobody has contacted us! Today I went back to the Dreams shop in Horsham - I asked for the area manager's name and number and was told that the area manager won't speak with customers. (The Horsham branch, by the way, are next to Horsham Bedding Centre, who we since have bought our spare bed from. No problems, quick delivery - I highly recommend you shop with them rather than Dreams if it's a choice between the two.) Horsham branch advised me to call customer services again. Will try tomorrow 07.03.2012 but don't expect any 'customer service'. I do, however, expect DreamsPete to contact me personally.