Submit a Complaint

Dressbraw.com

United States

Consumer complaints and reviews about Dressbraw.com

User923899 Send email
 
Apr 7, 2012

They lie, and lie and lie to their customers

I ordered my prom dress from this website on 2/23. The wesite, as you may have already noticed states on one page that it will take 3-15 days to process and anywhere from 2-8 days to ship your order...anothr page states that it takes 22-28 days to tailor your dress. I did not order my dress to be tailored, yet I have been given the run around with a woman named Carolyn who states that the earliest that my dress can be done is on the 28th day after the order was placed, plus the 2-8 days for shipping. She acts as if it is just no big deal and "You can just use the dress for another ocassion if it is not there in time." First of all...for what??? It is my senior prom and now I have a couple of days to try and rush around and find something else. I have sent several emails to the company only to be made to feel like I am just being inpatient and should I guess wait until the day of the prom to find out I have paid alot of money on the ticket and dress, but wont be able to go :(

Please do not order here!!! They lie, and lie and lie to their customers. Please order from David's, as my friend did and had her dress within a few days.
User928555 Send email
 
Apr 7, 2012

They lie, and lie and lie to their customers

they are trying to scam me too - ordered dress for my daughter' s prom - it arrived with wrong measurements, broken zip and torn off sequins and they have so far offered a $15 refund as a good will gesture to replace the zip. don't order from them - i am trying to get refund via paypal - dress cost $206
User925838 Send email
 
Mar 31, 2012

I ordered my prom dress from this website and it was a mistake

Never order prom dresses overseas. There is a list of dress sites that are phony and they are from China.
User925284 Send email
 
Mar 31, 2012

I ordered my prom dress from this website and it was a mistake

I ordered my prom dress from this website and it was a mistake!!! I paid almost $200 for a horribly made dress. First of all I ordered the dress in a bright yellow, but when I received it, it was a brown gold. I also paid an extra $15 for the dress to be tailor made. The dress does not fit me at all! The zipper completely broke the third time I tried it on! The built in bra ripped. Beads and sequins are falling off of the dress constantly! There is hot glue splotches all over the dress as well. When I received the dress I was mortified! My mother and I contacted the company and demanded a refund, but they only offered $10 saying that $10 is a good refund. They blamed the whole problem on us and will not give us the full refund we deserve! DO NOT ORDER FROM THIS SITE! IT WILL BE A MISTAKE!!!
User925838 Send email
 
Mar 31, 2012

I ordered my prom dress from this website and it was a mistake

They too sent us the wrong color. We ordered a light green and received a dark green! They are blaming our computer for the problem saying that their swatches are correct and our computer is wrong. I have sent pictures of dresses off of their site with the color written above to prove they are wrong. I am determined to get my daughter's refund. This is ridiculous!!!
User908072 Send email
 
Mar 31, 2012

I ordered my prom dress from this website and it was a mistake

I would never trust ordering a prom dress or any special occasion dress online.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username