Did not approve this and do not know how you got into my account but it will not end here

on May 13, 2014 my credit card was charged for 29.99 for 1 yr protection but
you have not sent activation information. the reference # on my charge is
400687094843.

please notify asap to [email protected]

I have sent many requests saying this order must be cancelled . I have asked the reimbursement for dlrs. 42,10.
I need to know when will i receive the reimbursement.
Thank you very much
Juana Zakas
[email protected].

ON 07/02/13 , I PAID $49.99 BY VISA CARD AND SIGNED UP FOR ANTIVIRUS PROTECTION. AS OF 1/03/13 I HAVE NOT RECIEVED ANY SOFTWARE FROM YOU. IF NOT RECIEVED BY 07/03/13 WILL RECOVER MONIES OWING// YOURS D.W.VERRAN //

Avast 1 YR Nothing has should up on my computer But the money from my account has been removed. Now if I can't get the problem fixed by Friday the 28th I'll won't my money [email protected]