Submit a Complaint

Drivetime

United States,
Georgia

Consumer complaints and reviews about Drivetime

CGriffin1 Send email
 
Oct 16, 2019

DriveTime Customer Service

I bought a 2017 Hyundai Veloster on 8/16/19 at Drivetime in Marietta. Before my 1st payment, the trunk lock malfunctioned. I went by Drivetime to see what I needed to do about the lock, they told me to call Silverrock. I called Silverrock, explained my situation, they told me to take it to a repair shop, and before the repair is done to call them and they will authorize /or let them know it is covered under warranty. That was so far from the truth. I went through all that running around to find out it wasn't covered under the warranty, and I was 1 mile over the 1500 mile limit? I was looking sideways because I was paying $3555 for warranty coverage. I asked them, so I have to cover this repair out of my pocket? they said yes!!! I did say, I hadn't made my 1st car payment yet, right? My loyalty to Drivetime was fading fast, It took a PepBoys mechanic to tell me to call Hyundai and see if my car was still under their warranty. Thank God it was, but the heartache just kept growing, I had to get a new catalytic converter and my A/C replaced because it was leaking. I was talking with the sales guy, and I said man I have only made two payments on this car and i am having these kinds of problems. Then he told me, I'd try to help you get into a newer one, but this car is only worth $8000 and it was in an accident with moderate damage. I told him no it was no structural damage, then he handed me the full carfax report, He said he we could refinance, but you would be upside down in payments, and it's not worth it. NOW the loyalty to Drivetime took flight never to return. I called Drivetime Customer Service and explained my dilemma. I asked the CSR is there a way since I am only 2 payments in, to be put in a car worth the $18,841.13 I financed it for? Remember the car is only worth $8000. He told me, Ma'am you had 5 day to return the car. You are more than welcomed to try and get it refinanced somewhere else. The Silverrock Warrenty , GAP Insurance and GPS warranty all costs. (Now , I bought the car with 44, 300 miles on it) . i then learn the $3555.00 Warranty expires at 50,000 miles. I will NEVER REFER ANYONE OR BUY FROM DRIVETIME EVER AGAIN!!!!!!! I am trying to find a way to get out of this BAD LOAN!!!!!!! If anyone reading this has any suggestions, I am all ears!!!!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Eskom - Bad Customer Services
    I have been out of electricity for over three weeks now,...
    POSLAJU KLIA HUB - SLOW DELIVERY
    MY ITEM STUCK AT KLIA HUB SINCE 06/05/2020, UP UNTIL NOW...
    Dr. Titas Sarkar - recovery of gmail account
    I forgot my password. when i clicked on forgot password,...
    POSTLAJU KLIA HUB - My parcel stuck at postlaju klia hub
    CD361973555MY tolong updates status parcel saya..sudah...
    Item Stuck at PosLaju Parcel Hub - Parcel Stuck In PosLaju Parcel Hub
    ERB976343835MY :- My Parcel is stuck in PosLaju Parcel Hub...
    Star Plus Channel - Radhakrishna serial
    Please its a request to continue radha krishna serial or...
    walmart - blackweb wireless neckband earphones
    I am having problems with the product you sell online and...
    Poslaju Parcel Hub - Parcel Stuck In Poslaju Parcel Hub
    ERB976343835MY :- My Parcel is stuck in PosLaju Parcel Hub...
    Hire a real hacker - GreyhatzHackers
    Mr or Mrs PV59 . I have seen this comment randomly and I...
    Philips juicer and blender - Delay parcel since 11/5
    Please take action my parcel ERB885016853MY since...

    Recently Updated Complaints

    Eskom - Bad Customer Services
    I have been out of electricity for over three weeks now,...
    POSLAJU KLIA HUB - SLOW DELIVERY
    MY ITEM STUCK AT KLIA HUB SINCE 06/05/2020, UP UNTIL NOW...
    Dr. Titas Sarkar - recovery of gmail account
    I forgot my password. when i clicked on forgot password,...
    POSTLAJU KLIA HUB - My parcel stuck at postlaju klia hub
    CD361973555MY tolong updates status parcel saya..sudah...
    Item Stuck at PosLaju Parcel Hub - Parcel Stuck In PosLaju Parcel Hub
    ERB976343835MY :- My Parcel is stuck in PosLaju Parcel Hub...
    Star Plus Channel - Radhakrishna serial
    Please its a request to continue radha krishna serial or...
    walmart - blackweb wireless neckband earphones
    I am having problems with the product you sell online and...
    Poslaju Parcel Hub - Parcel Stuck In Poslaju Parcel Hub
    ERB976343835MY :- My Parcel is stuck in PosLaju Parcel Hub...
    Hire a real hacker - GreyhatzHackers
    Mr or Mrs PV59 . I have seen this comment randomly and I...
    Philips juicer and blender - Delay parcel since 11/5
    Please take action my parcel ERB885016853MY since...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username