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DSTV MULTI CHOICE

South Africa

Consumer complaints and reviews about DSTV MULTI CHOICE

G Allen Send email
 
Jun 24, 2020

Scrambled and No picture

Its been 2 weeks now since I have been trying relentless with DSTV to sort out my scrambled and no picture on 90% of my package!!!!!!!!!!!!!!!!!!...Only 3 channels work properly!!!!!!!!...WTF am I paying for???????....I have lodged a call and spoke to a consultant who said that she referred the complaint to the technical side.....wow and still no picture or satisfaction....I am really cheesed off and frustrated...........besides showing all the repeats constantly...this is certainly not working for me...

CANCELLING THIS SUBSCRIPTION IS MY ONLY BET!!!!!!!!!!!!!!
VenesiA Send email
 
Apr 10, 2020

Billing of an explorer that I don't have

Since last year October 2019 I'm struggling
With Dstv
I'm been billing for a explorer unit that I don't have
Every month they send me a sms that said that they put my viewing off due outstanding
Amount
I pay them the full amount that is my compact and insurance
But I called them where I do have reference nr
And they promise me that they will come back to me and never return calls
I feel that is nie customer service about
Beirina Send email
 
Jul 7, 2016

Double charging via debit order

In August 2009 I changed my account from a normal decoder to a duel view decoder. My installer phoned Multi choice to install the new decoder and to cancel the other one. It is now 2016 and we realized that from 2009 till now they have deducted money for 2 decoders. Luckily I have the dates and the cellphone number that was used, in place, so that they can listen to the recording that was made at that time. What I don't understand is that they agree to refund me but I have to send them bank statements of all the debit orders that went off on my bank account since 2009. Don't they have that on record???? The statements will cost me R4 000 at my bank. Why should I pay so much money for a mistake they made.

I have been trying to sort this out for months now and it feels like I am getting no where.

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