Cancellation and Refund not accepted
Riaan “Raadgever” came to see me at 15:00 on the 11th of May 2012. He gave his presentation on “playing” the stock market. I told Riaan that I wanted to discuss it with my wife before signing anything. I was assured that I will have 7 days to cancel the contract, no questions asked.
After signing the contract a big show was put on by Riaan claiming that he has never seen what the contents of the box are. He was very subtle but kept driving me to break the seal and open my present. (Their Favourite invalid excuse, NOTHING in the CPA, section 16), Repercussions and additional costs were never disclosed, my banking details were also taken down, I was assured that no transactions will be processed, the money will only be “reserved”, will only be processed after 7 days.
Riaan wrote down my credit card details on the contract, account nr. & expiry date. He phoned his office and spoke to an unknown woman. He gave her my credit card details, only now the CCV nr. was also required. They processed the transaction, without my permission. (I would call that “Theft”), - the R19 950.00 was withdrawn.
On 14/5, I contacted DTS Moneyline Trading / Sharetrackin via e-mail and requested them to cancel the contract.
Cancellation was rejected because seal was broken, the CPA section 16 – Consumer’s right to cooling off period after direct marketing makes no mention of this. According to the CPA if the consumer cancels the contract and returns their goods, within the cooling off period they MUST cancel the contract and refund the money within 15 days.
Goods, at my expense, were couriered on 17/5, but nobody wanted to accept it, or disclose their names. Courier went there twice. Included in the package was a written cancellation. Done within the cooling off period, Contract cancelled according to me, done what any reasonable man could have done.
They again don’t accept it and refuse to refund me. They ignore the LAW and make up excuses that deprive and waive the consumer of their rights.
