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Ecco Shoes

Australia

Consumer complaints and reviews about Ecco Shoes

[email protected] Send email
 
Jun 27, 2017

Ecco shoes falling apart

I was in the Hairdressers today and noticed all this black stuff on the floor where I was sitting.
I was shocked to find out that the soles of my Ecco shoes were wasting away! Just like everyone else's - disintegrating!
The heels are just caving in.
While trying to find a contact to complain about this, I have come across so many cases like this.
I have had my shoes for a couple of years, but have not worn them much.
I am so angry that we pay so much for them and the complaints go back to 2005! (from the Hsgoodlo's comment)
How have they not rectified this problem?!
I'm showing my friends and family on social media my shoes to put them off.

Ecco shoes falling apart

TTSydney Send email
 
May 24, 2017

Ecco have compensated for cracked soles

I posted a complaint two weeks ago and contacted Ecco afterwards. They were very professional and offered me a replacement pair of equal value immediately. Very happy now.
cleochona Send email
 
May 18, 2017

ECCO sole disintegrating

Soles disingrate without warning. I never expected this to happen since i paid so much for this pair of shoes.
It was vey embarrassing since a trail of black rubber followed my trackcs.
Please ensure that you use quality material and workmanship for all your products.
Photos attached.
TTSydney Send email
 
May 11, 2017

Soles disintegrated during first wear

I bought these Ecco shoes 3 years ago, put them in the cupboard and forgot about them. I wore them for the FIRST time yesterday and the soles just cracked and fell to pieces. There were chunks falling on the ground as I was walking. The tops are in perfect condition but the soles are all cracked and totally destroyed.
I feel ripped off as these shoes cost me over AUD $200!!!

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