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Ecco Shoes

United States

Consumer complaints and reviews about Ecco Shoes

19TXSkeeter Send email
 
Aug 15, 2018

Quality - Horribly Poor

Purchased 4 pairs of Ecco Men's shoes, two of which were put aside for special walking trip purposes. After wearing the first pair twice and setting aside for approximately 15 months, the soles literally disintegrated. Having already purchased the second pair, the soles crumbled to a mass of black particles and dust. Just retrieved the 3rd and 4th pair which had yet to be worn and after flexing the soles, the black soles either cracked from side to side or broke up into hunks of black whatever Ecco used to make the soles.
Conclusion: Would never buy another pair of Ecco shoes unless a check of the soles is made and one does not intend for the shoe to last more than several wearings and/or several months. For an expensive shoe, I am SO disappointed. One cannot ever say the shoes are a horrible value for the money paid; the shoes have NO value unless (1) the pair of shoes is free or (2) one feels free to pay big bucks for a shoe that lasts only a few wearings or for a few months. Gee, am I pxxxed.
echo Send email
 
Aug 7, 2018

white soles turn black

I have a new pair of Echo sandals, with white soles.... very comfortable, but as I walk on concrete, hardwood flooring or any other surface, with a speck of dirt, dust & dirt sticks to the sandal soles. After wearing five times, I am too embarassed to wear them again. Beautiful, super comfortable sandals, navy in color (with white soles at one time) have a layer of grime all around the perimeter of the soles, almost 5/8 inch wide in the front, plus the bottom of the shoes are completely black.

I tried cleaning twice, but now I won't take any more time - a "magic eraser" did not even work, as was suggested. Actually, I worked on one shoe and the magic eraser fell apart. The shoes are being returned to Echo USA
eccoloser Send email
 
Jul 27, 2018

Soles Disintegrating

Well, add me to the list of idiots for spending good money on shoes only to learn this crappy company made the soles out of something less than paper!!! How in the world does this company stay in business making such a crappy product? How crazy is it that I now have to keep an extra pair of shoes in the car so I can change and avoid the humiliation of leaving black pies of rubber around the office! Ecco you are a piece of garbage!!!!
fred dumbrell Send email
 
Jul 23, 2018

ecco shoes

The heals of both shoes have failed. The filler has ozzed our making them useless. I would like to know if ecco are prepared to stand behind their product. My understanding is they do??
fred dumbrell Send email
 
Jul 21, 2018

faulty soles and heals ecco shoes

The souls and heals are turning into a black mass of rubbish
fred dumbrell Send email
 
Jul 21, 2018

faulty soles and heals ecco shoes

Ecco light , shock point shoes, have just started to wear them and they are literally falling apart. The heals of the shoe have turned to a black mush damaging our carpets. Also the stich has failed around one of the shoes. Happy to send them back for you to examine them. I'm shocked given that I have always associated ecco shoes with excellent quality.

Please advise.
Thanks


fcdumbrell@shaw.ca
604-929-5677
HUGGIH Send email
 
Jul 16, 2018

Disintegrating souls on Echo shoes

While walking at my workplace on carpet my ecco shoe soles began to disintegrated causing me to trip.

Disintegrating souls on Echo shoes Disintegrating souls on Echo shoes Disintegrating souls on Echo shoes

limmk612 Send email
 
Jul 5, 2018

Ecco shoes disintegrating soles

Love my Purple Ecco shoes, take good care of them, but to my disappointment, the shoes soles disintegrate, fell apart and left behind pieces on the floor! Unbelievable! Paying more than $200 for it!
Sherifshama Send email
 
Jun 18, 2018

Sole failure

I am very upset i have two brand new ecco shoes they are just out of the box although bought 3 years ago both shoes showed totally disintegrated soles literally into small pieces when i just put any of them on this happened in a single day really i will never never never buy one of these shoes ever again
jaybee59 Send email
 
Mar 2, 2018

ECCO SOLE DISINTEGRATION

I have 5 pairs of Reactor and City shoes totaling well over a $1000 in purchase value. All are suffering the now common "sole disintegration". I WILL NEVER PURCHASE ANOTHER ECCO PRODUCT! BUYERS BEWARE! I WILL BE POSTING A YOUTUBE VIDEO SOON!
loripeters Send email
 
Feb 7, 2018

Ecco fixing issues

Same issue with heel/sole falling apart in chunks 1st time I wore them. Miskakes happen with all businesses and I feel test of character of a company is how they handle issues. Their phone number said to go to eccousa.com and at bottom click on warranty. I set up claim and will return shoes using the prepaid mailer label provided. They will inspect the shoes and issue a voucher and keep the shoes (which is okay because I can't wear them). Their action seems responsible and customer friendly. Assuming the voucher credit is a fair amount, I will continue to buy their products as I am sure they learned what went wrong with the soles.
loripeters Send email
 
Feb 7, 2018

Ecco

Same issue with heel/sole falling apart in chunks 1st time I wore them. Miskakes happen with all businesses and I feel test of character of a company is how they handle issues. Their phone number said to go to eccousa.com and at bottom click on warranty. I set up claim and will return shoes using the prepaid mailer label provided. They will inspect the shoes and issue a voucher and keep the shoes (which is okay because I can't wear them). Their action seems responsible and customer friendly. Assuming the voucher credit is a fair amount, I will continue to buy their products as I am sure they learned what went wrong with the soles.
janriedemann@gmail.com Send email
 
Feb 7, 2018

ecco soles crumbled away at church

I was wearing my black ecco shoes to church and was having a problem walking because the heels seemed unbalanced. When I got home I looked to see what the problem was. The soles were crumbling away plus the area near the ball of my foot......the sole was breaking off.

ecco soles crumbled away at church

NMCarol Send email
 
Jan 26, 2018

Same Sole Defect

Like all the rest of the comments, my great uppers are worthless due to their defective soles. I do not know what the Chinese are doing in production of some items, but this is the second item I have had trouble with. (the other, an area rug with a horrible odor that would not go away) I am very interested in joining the class action suit if it materializes. This is ridiculous for Ecco to continue selling shoes with an obvious defect! They have no scruples!
Diane Butler Send email
 
Jan 24, 2018

ECCO shoe soles disintegrate

While on a cruise last week, my husband’s dress shoes literally disintegrated. He didn’t realize what was happening until we saw a trail of black material behind him as he walked. The shoe upper was still in excellent condition. Very disappointed!
Complaints1944 Send email
 
Jan 14, 2018

Ecco Shoe Company-sticky soles

I normally spend a few months in Florida out of the cold and therefore do not need boots. This winter I am in cancer treatment and not able to go. I took my expensive, but terribly comfortable Ecco boots off of the closet shelf and discovered the soles are a soft, sticky mess! How disappointing and disgusting to think a company that charges a high price, or actually any price, for their products would offer their customers something this inferior. Plus, it sounds as though there is no recourse. A sad situation. I would certainly not purchase Ecco shoes or boots in the future without a guarantee that this would never happen again.
bmattera Send email
 
Dec 4, 2017

Ecco Cross Shoes soles sticky

I bought a pair of Ecco Cross shoes and didn't wear them for several years. I pulled them out of the closet and cannot wear them due to the soles & heels are totally sticky & tacky leaving a sticky & tacky mess on the floor. I tired to wear them outside, but it was like walking on glue. Everything I walked on stuck to the bottom of the shoes. The shoes are incredibly comfortable, but unwearable. Ecco needs to step up and call back all these shoes they have sold to unsuspecting consumers. If anyone can get a lawyer involved, we should file a class action law suite over this.
Janis Send email
 
Nov 29, 2017

vodafone ireland

Please be aware of Vodafone, they have connection issues but they ignore their customers. Customer service is unacceptable. and all the time lies.
PennStateInMD Send email
 
Nov 29, 2017

Ecco Shoe Fail

Brand new and just out of the box, though purchased several years ago.
Unused Ecco shoes lasted seven (7) hours in an office environment.
The heels on my Ecco shoes have crumbled.
Heel contents spilling out and creating a mess everywhere.
Photo included.

Ecco Shoe Fail

Louise C Send email
 
Nov 28, 2017

Soles falling apart

Great Golf Shoes but after a couple of years soles are falling apart on ball of foot and heels.

Soles falling apart

Christopher M Send email
 
Nov 28, 2017

Disintegrating ECCO Soles

I'm really upset to be writing this. I've always had great trouble finding shoes that fit me comfortably, and then I discovered Ecco. I found they fitted like a glove, with wonderfully soft uppers that made walking an absolute delight. Since then, I've bought only Ecco shoes, and have had several designs, all giving the same superb fit and comfort, albeit at a high price. I must have had eight or nine pairs by now.

Then I encountered the exact same problem as so many others here. The soles of shoes which I've hardly worn simply disintegrate in a couple of ways. In two pairs, it seems that a layer in the sole is too stiff, because the soles have split right across under the balls of my feet, the full thickness of the sole. This happened in just a few days wearing them. In three pairs, in different styles bought several years apart, two layers of the sole with distinctly different types of plastic appear to react chemically with one another. As described many times, one type of plastic virtually dissolves into sticky black pumps, while another breaks up in sheets and peels off the layer below. I remember seeing a similar reaction in kit models I used to make as a big, where hard polystyrene is in contact with a soft rubbery polythene-like plastic, with the result that they melt into a tacky goo.

Again, this happens over the course of days, and the first time I discovered it I had to deeply apologise to friends because I left a trail of black granules sticking to their carpet. The other problem with the soles was just as embarrassing, finding myself at a smart dinner with large sheets of the sole flapping loosely from my shoes. These problems really do arise that quickly.

I can't believe how a company making such expensive shoes can just go on manufacturing them year after year with the same defects in the mix and properties of the materials used in the soles that causes them to disintegrate like this. I simply can't trust Ecco again so I'll never buy another pair, which is really upsetting given how long it took me to find shoes with such a great fit, wonderful comfort, yet they're completely unfit for purpose, and the company knows this full well, and has done for a good few years. But they do absolutely nothing to apologise or reimburse customers.
Betahon Send email
 
Nov 26, 2017

Disintegrating soles

Well looking at all the reviews above it seems I will be wasting my time complaining. My Ecco shoes soles have suddenly started to disintegrate. The shoes themselves are like new and was so happy with them as it is almost impossible to find a pair of shoes that fit having such small and narrow feet, size 3. Why, when these shoes are so expensive?

Marlene Bentley
Fulton616 Send email
 
Nov 20, 2017

Ecco shoes

While on vacation 2 weeks ago my brand new Ecco shoes the soles cracked and pieces fell off. I could not believe that this was happening. Thank goodness I had my trusty Mephisto sandals with me or I would have had to buy shoes. I will attempt to contact the company, but from reading all of the complaints I feel it will be pointless. No more Ecco shoes for me.
aht Send email
 
Nov 11, 2017

Ecco shoe soles -rotten quality -disintegrates,

Men's shoes size 92 had soles totally disintegrate. Ecco , when I called to complain and asked if they will repair it, gave a resounding
negative reply with an extremely rude tone.
Fgjarrett Send email
 
Nov 5, 2017

Ecco shoes

My pair of Ecco shoes still look brand new - however, they sole literally fell apart while on vacation a few days ago. They have always been my favorite walking shoes! Disappointed this problem is not just my own!!!! I will call customer service and see what they say. I really would just love to have them resoled if possible!

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