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Ecco Shoes

United States

Consumer complaints and reviews about Ecco Shoes

Jim M Send email
 
Nov 20, 2019

Ecco shoe soles disintegrate

I've purchased 8 pair of Ecco shoes over the years - 7 of which were within the past 10 years - between 2009 and 2016. I first noticed my dress pair of black Ecco shoes felt "spongy" back in 2017 when I wore them with a suit to an event but I didn't look too closely at the time. When I went to wear them again in the fall of 2018 I found that the shoe soles were disintegrating and there was a rubber powder in the box where I would store my shoes. In June of 2019 I noticed another pair of brown suede casual shoes felt "spongy" in the heel and I examined them and found the shoe heel had cracks on both shoes. In August another pair of brown casual shoes felt spongy in the heel area when I walked on them and both of those shoes had the beginnings of cracks. Lastly, a black casual pair that I bought in 2009 and wore regularly throughout the year since purchasing them began separating from the upper shoe body. This is 4 pair of shoes whose soles have disintegrated (or began to) in a period of less than 2 years! I have well over $500 invested in these shoes - all of which have been well taken care of. I too will be posting a YouTube video.

Ecco shoe soles disintegrate Ecco shoe soles disintegrate Ecco shoe soles disintegrate Ecco shoe soles disintegrate Ecco shoe soles disintegrate Ecco shoe soles disintegrate Ecco shoe soles disintegrate Ecco shoe soles disintegrate Ecco shoe soles disintegrate Ecco shoe soles disintegrate Ecco shoe soles disintegrate

john scott Send email
 
Oct 27, 2019

Heel of shoes are disintegrating

I have had two pair of golf shoes and two pair of walking shoes all of which have come to the same end, within the last 6 months. They have disintegrated at the heel. Very poor quality for a fairly expensive product. NO MORE Ecco's for me!!!
johndoe1234 Send email
 
Sep 26, 2019

ECCO Soles SUCK!

I've been an ECCO customer for over 25 years. The quality goes down every year. Now the soles are disintegrating. WTF Ecco?

All their shoes used to be made in Portugal. Then they started manufacturing in different countries to save money. Seriously, WTF?

Get your SH*T together Ecco and value your customer's hard earned money! And now they're starting to pro-rate their shoes. WTF?

I've spent THOUSANDS on Ecco shoes. I have pairs from 20+ years ago that still look like new (and are re-solable). Not anymore.

WTF?? What is this world coming to?

You reap what you sew -- Eccco!
Christopher Richford Send email
 
Sep 15, 2019

ecco shoes

2017 I bought a pair of ecco gents lace-up shoes 08 022220 43 with comfort fibre sole. I have worn them perhaps a dozen times and the soles are disintegrating. They are kept in a dry shoe cupboard. I haven't the payment receipt any more as one expects good and relatively expensive shoes to last
deerelarry Send email
 
Jun 27, 2019

Disintegrating Soles

My soles rotted off like they were rotten
toddsnet Send email
 
Feb 24, 2019

Ecco Shoe heels disintegrating

I wore a pair of formal Ecco Shoes today at a funeral. I have had these shoes approx. 5-6 years only to wear them occasionally to formal events with my suit.

Today, as we got up to leave 1/2 of my sole and some of the rest of the came off and continued to fall apart. I have other Ecco shoes and have no problem. What do I do as these shoes were in excess of $125.00 as I recall.
MichaelJ Send email
 
Dec 14, 2018

Ecco shoe soles -disintegrated

I have several pairs of ECCO shoes as well as the trekker boots. I have 3 that have a heel separation that made me fall do to defective material they are using. I don't think recommend the products anymore. How can a 175-200 dollar pair of shoes fall apart after normal use in 1-2 years. NOTE: I rotate my shoes so I don't use them all the time. [email protected]
[email protected] Send email
 
Sep 26, 2018

Disintegrating soles

I have several ECCO dress shoes (male). They all looked great and worked for a while. Soon, the soles started disintegrating leaving behind embarrassing black clumps everywhere. ECCO has great looking leather but terrible soles. The soles cannot be fixed in any shoe repairs stores in NY or Chicago. Customer support asks for bills to acknowledge they have faulty products.
19TXSkeeter Send email
 
Aug 15, 2018

Quality - Horribly Poor

Purchased 4 pairs of Ecco Men's shoes, two of which were put aside for special walking trip purposes. After wearing the first pair twice and setting aside for approximately 15 months, the soles literally disintegrated. Having already purchased the second pair, the soles crumbled to a mass of black particles and dust. Just retrieved the 3rd and 4th pair which had yet to be worn and after flexing the soles, the black soles either cracked from side to side or broke up into hunks of black whatever Ecco used to make the soles.
Conclusion: Would never buy another pair of Ecco shoes unless a check of the soles is made and one does not intend for the shoe to last more than several wearings and/or several months. For an expensive shoe, I am SO disappointed. One cannot ever say the shoes are a horrible value for the money paid; the shoes have NO value unless (1) the pair of shoes is free or (2) one feels free to pay big bucks for a shoe that lasts only a few wearings or for a few months. Gee, am I pxxxed.
echo Send email
 
Aug 7, 2018

white soles turn black

I have a new pair of Echo sandals, with white soles.... very comfortable, but as I walk on concrete, hardwood flooring or any other surface, with a speck of dirt, dust & dirt sticks to the sandal soles. After wearing five times, I am too embarassed to wear them again. Beautiful, super comfortable sandals, navy in color (with white soles at one time) have a layer of grime all around the perimeter of the soles, almost 5/8 inch wide in the front, plus the bottom of the shoes are completely black.

I tried cleaning twice, but now I won't take any more time - a "magic eraser" did not even work, as was suggested. Actually, I worked on one shoe and the magic eraser fell apart. The shoes are being returned to Echo USA
eccoloser Send email
 
Jul 27, 2018

Soles Disintegrating

Well, add me to the list of idiots for spending good money on shoes only to learn this crappy company made the soles out of something less than paper!!! How in the world does this company stay in business making such a crappy product? How crazy is it that I now have to keep an extra pair of shoes in the car so I can change and avoid the humiliation of leaving black pies of rubber around the office! Ecco you are a piece of garbage!!!!
fred dumbrell Send email
 
Jul 23, 2018

ecco shoes

The heals of both shoes have failed. The filler has ozzed our making them useless. I would like to know if ecco are prepared to stand behind their product. My understanding is they do??
fred dumbrell Send email
 
Jul 21, 2018

faulty soles and heals ecco shoes

The souls and heals are turning into a black mass of rubbish
fred dumbrell Send email
 
Jul 21, 2018

faulty soles and heals ecco shoes

Ecco light , shock point shoes, have just started to wear them and they are literally falling apart. The heals of the shoe have turned to a black mush damaging our carpets. Also the stich has failed around one of the shoes. Happy to send them back for you to examine them. I'm shocked given that I have always associated ecco shoes with excellent quality.

Please advise.
Thanks


[email protected]
604-929-5677
HUGGIH Send email
 
Jul 16, 2018

Disintegrating souls on Echo shoes

While walking at my workplace on carpet my ecco shoe soles began to disintegrated causing me to trip.

Disintegrating souls on Echo shoes Disintegrating souls on Echo shoes Disintegrating souls on Echo shoes

limmk612 Send email
 
Jul 5, 2018

Ecco shoes disintegrating soles

Love my Purple Ecco shoes, take good care of them, but to my disappointment, the shoes soles disintegrate, fell apart and left behind pieces on the floor! Unbelievable! Paying more than $200 for it!
Sherifshama Send email
 
Jun 18, 2018

Sole failure

I am very upset i have two brand new ecco shoes they are just out of the box although bought 3 years ago both shoes showed totally disintegrated soles literally into small pieces when i just put any of them on this happened in a single day really i will never never never buy one of these shoes ever again
jaybee59 Send email
 
Mar 2, 2018

ECCO SOLE DISINTEGRATION

I have 5 pairs of Reactor and City shoes totaling well over a $1000 in purchase value. All are suffering the now common "sole disintegration". I WILL NEVER PURCHASE ANOTHER ECCO PRODUCT! BUYERS BEWARE! I WILL BE POSTING A YOUTUBE VIDEO SOON!
loripeters Send email
 
Feb 7, 2018

Ecco fixing issues

Same issue with heel/sole falling apart in chunks 1st time I wore them. Miskakes happen with all businesses and I feel test of character of a company is how they handle issues. Their phone number said to go to eccousa.com and at bottom click on warranty. I set up claim and will return shoes using the prepaid mailer label provided. They will inspect the shoes and issue a voucher and keep the shoes (which is okay because I can't wear them). Their action seems responsible and customer friendly. Assuming the voucher credit is a fair amount, I will continue to buy their products as I am sure they learned what went wrong with the soles.
loripeters Send email
 
Feb 7, 2018

Ecco

Same issue with heel/sole falling apart in chunks 1st time I wore them. Miskakes happen with all businesses and I feel test of character of a company is how they handle issues. Their phone number said to go to eccousa.com and at bottom click on warranty. I set up claim and will return shoes using the prepaid mailer label provided. They will inspect the shoes and issue a voucher and keep the shoes (which is okay because I can't wear them). Their action seems responsible and customer friendly. Assuming the voucher credit is a fair amount, I will continue to buy their products as I am sure they learned what went wrong with the soles.
[email protected] Send email
 
Feb 7, 2018

ecco soles crumbled away at church

I was wearing my black ecco shoes to church and was having a problem walking because the heels seemed unbalanced. When I got home I looked to see what the problem was. The soles were crumbling away plus the area near the ball of my foot......the sole was breaking off.

ecco soles crumbled away at church

NMCarol Send email
 
Jan 26, 2018

Same Sole Defect

Like all the rest of the comments, my great uppers are worthless due to their defective soles. I do not know what the Chinese are doing in production of some items, but this is the second item I have had trouble with. (the other, an area rug with a horrible odor that would not go away) I am very interested in joining the class action suit if it materializes. This is ridiculous for Ecco to continue selling shoes with an obvious defect! They have no scruples!
Diane Butler Send email
 
Jan 24, 2018

ECCO shoe soles disintegrate

While on a cruise last week, my husband’s dress shoes literally disintegrated. He didn’t realize what was happening until we saw a trail of black material behind him as he walked. The shoe upper was still in excellent condition. Very disappointed!
Complaints1944 Send email
 
Jan 14, 2018

Ecco Shoe Company-sticky soles

I normally spend a few months in Florida out of the cold and therefore do not need boots. This winter I am in cancer treatment and not able to go. I took my expensive, but terribly comfortable Ecco boots off of the closet shelf and discovered the soles are a soft, sticky mess! How disappointing and disgusting to think a company that charges a high price, or actually any price, for their products would offer their customers something this inferior. Plus, it sounds as though there is no recourse. A sad situation. I would certainly not purchase Ecco shoes or boots in the future without a guarantee that this would never happen again.
bmattera Send email
 
Dec 4, 2017

Ecco Cross Shoes soles sticky

I bought a pair of Ecco Cross shoes and didn't wear them for several years. I pulled them out of the closet and cannot wear them due to the soles & heels are totally sticky & tacky leaving a sticky & tacky mess on the floor. I tired to wear them outside, but it was like walking on glue. Everything I walked on stuck to the bottom of the shoes. The shoes are incredibly comfortable, but unwearable. Ecco needs to step up and call back all these shoes they have sold to unsuspecting consumers. If anyone can get a lawyer involved, we should file a class action law suite over this.

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