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ecstasy limo

United States,
New York

Consumer complaints and reviews about ecstasy limo

SeddonLee Send email
 
Jun 4, 2018

Worst Wedding Transportation

Use caution if you decide to book this company for your wedding.

I found EL on a wedding website. They were inexpensive so my husband & I decided to use them to transport our large bridal party & wedding guests throughout the day. My wedding was in Manhattan… so w/ that comes many important details that could not be overlooked.
I provided an extremely detailed itinerary to EL weeks before my wedding outlining every minute detail. EL reviewed the itinerary & assured me that everything would flow smoothly.
The morning of my wedding started out smooth. No transportation issues. After the ceremony (~ 4pm) the bridal party got into Bus #1 to go to Central Park for photos. Bus #2 took our guests to the cocktail hour. What normally would have taken about 15-20 minutes given Manhattan traffic took 1.5 hours because the bus driver got lost. My husband had to direct the driver where to go. Once we arrived, the driver told us that he had to drop us off outside of Central Park & that all 40 of us would have to walk 1 mile each way to and from our destination.
EL assured me that the driver knew Central Park, did his research & knew where to go. Once we all got back on Bus #1 to head to the cocktail hour, it was 7:00pm. At 8:00pm we arrived at the cocktail hour that was supposed to end at 6:30pm…all because the bus driver got lost.
During dinner, my wedding coordinator came over to us and said that EL was demanding we pay an extra $500 for the OVERTIME that the bus driver incurred. If we did not pay right then, they refused to send back the buses to pick up our guests after the reception.
There was no way I could leave 200 people stranded in Manhattan at our reception venue w/ no transportation back to the hotels. EL was blackmailing us.
So, during our dinner, we had to call EL, give them our credit card in front of ALL our guests & pay the $500 they were demanding for their own mistake. At the end of the night, the buses arrived to take our guests home.
SeddonLee Send email
 
Jun 4, 2018

Worst Wedding Transportation

Use caution if you decide to book this company for your wedding.

I found EL on a wedding website. They were inexpensive so my husband & I decided to use them to transport our large bridal party & wedding guests throughout the day. My wedding was in Manhattan… so w/ that comes many important details that could not be overlooked.
I provided an extremely detailed itinerary to EL weeks before my wedding outlining every minute detail. EL reviewed the itinerary & assured me that everything would flow smoothly.
The morning of my wedding started out smooth. No transportation issues. After the ceremony (~ 4pm) the bridal party got into Bus #1 to go to Central Park for photos. Bus #2 took our guests to the cocktail hour. What normally would have taken about 15-20 minutes given Manhattan traffic took 1.5 hours because the bus driver got lost. My husband had to direct the driver where to go. Once we arrived, the driver told us that he had to drop us off outside of Central Park & that all 40 of us would have to walk 1 mile each way to and from our destination.
EL assured me that the driver knew Central Park, did his research & knew where to go. Once we all got back on Bus #1 to head to the cocktail hour, it was 7:00pm. At 8:00pm we arrived at the cocktail hour that was supposed to end at 6:30pm…all because the bus driver got lost.
During dinner, my wedding coordinator came over to us and said that EL was demanding we pay an extra $500 for the OVERTIME that the bus driver incurred. If we did not pay right then, they refused to send back the buses to pick up our guests after the reception.
There was no way I could leave 200 people stranded in Manhattan at our reception venue w/ no transportation back to the hotels. EL was blackmailing us.
So, during our dinner, we had to call EL, give them our credit card in front of ALL our guests & pay the $500 they were demanding for their own mistake. At the end of the night, the buses arrived to take our guests home.
Latishahenson Send email
 
Mar 19, 2018

TOOK AN UBER TO MY WEDDING

Please beware of this company ECSTASY LIMOS In Ozone Park Queens. My wedding was yesterday and nearly ruined by this company. After the ceremony we were running a little over the schedule for the photographs for another location, we were aware of their hourly rates after being over schedule however that is not where the issue arose. The driver was extremely rude to my photographer, nearly kicking him out of the car twice without giving a reason . The photographer was so flexible the first time he was kicked out, and found a ride with a nearby guest . After the ceremony, as we are preparing to go to our location for pictures, I am noticing we haven’t left the church yet. My husband tells me the limo company will not let the photographer in one of the limos because of insurance, our photographer agreed to take an uber and meet us to our next site. We still were not leaving the church. After talking with the office personnel and expressing my displeasure with how everything was turning out. The driver took it upon himself to CANCEL the ride completely. Then called me, the bride horrible names, slammed the door on my sister telling her to get out of the limo. The whole situation was completely embarrassing and utterly unprofessional . THIS COMPANY has no connection with brides at all. I would hate for you to have to take an uber on your wedding day to the reception like I did. Did I mention I never got the photographs at my intended location .
The cars aren’t even that nice , detailed or clean inside for the amount they charge, and as soon as you sign the paper work, there is a NO REFUND POLICY so cross your fingers and hope everything works out for. Again please stay away from this company ECSTASY LIMO!!!
cjlnyc Send email
 
Sep 23, 2012

Poor Service / Shake Down

I paid $1,400+ by check and guaranteed by CC in advance for 3 short 1hr local limo trips in Manhattan this weekend for my daughter's wedding.

The first p/u was fine, the car was older than promised, but the driver was on time and the trip was uneventful.

The second p/u started 1/2hr late (our fault) but should have been completed on time anyway if the inexperienced driver had not gotten lost. I was calling from the destination and had to give the driver directions to get to a well know destination The Water Club - he refused to take my directions and circled the area for 20 minuets before finally arriving. When he arrived he asked for $180 overtime. I was angry because he got lost and refused.

I called the office and said there would not have been any overtime if the driver had know where he was going and the woman on duty, Valerie, agreed that I could sort it out with the manager Monday. Valerie and the driver were polite and courteous - we just agreed to disagree and wait until I had a chance to speak with the manager Monday.

At 1AM the third and final car arrived (an old Lincoln instead of a new Cady) and picked up my son-in-law and exhausted daughter. The driver, a retired cop, asked if my son-in-law was me and if he had the $180 overtime for the earlier trip. He said no and the driver pulled over and said he was going back the the Water Club first to find me and collect the $180 - I really wish he had tried. Instead, my son-in law agreed to let the driver bring him to an ATM to get $100 to settle the disputed amount and get my daughter back to the W Hotel since she was not feeling well. It's like a Rio kidnapping.

When I found out about this earlier today I called the office again to complain and got a call back denying my characterization of the events but and an offer to refund the $100 the driver shook my son-in-law down for. These guys really added stress to my day and I would never recommend them to anyone. We would have been better off with any other car service. I chose them because they are supposed to be wedding specialists. They are shake down specialists. Beware

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