EDGARS ACCOUNT NUMBER: 7000100100122823933I
POLICY NUMBER: SPFP0100025100P

I signed and accepted a Parent Funeral Policy through Edgars which I was paying together with my monthly instalment. I received an updated document last on 24 Oct 2014 and I mailed Edgars last week to request updated policy documents. They reverted to me stating that the policy was cancelled. I have never cancelled this Parent Funeral Cover and assumed that it formed part of my instalment each month. This is completely unacceptable, who cancelled this? Who gave Edgars the right to cancel something that I signed up for. What happens to the premiums I have paid?
I would like this matter escalated immediately as this is fraudulent and dishonest- Edgars needs to give me an explanation and compensation since 2014.This is the only funeral plan I have for my parents and if anything happened to either one of them, I would have been in a very difficult situation. The negligence of Edgars has placed me in serious risk as my dad had a heart attack and a stroke a year ago - what if he had past away???

I would like feedback urgently as my parents are currently not covered in the event of their death -thanks to Edgars.

See mail below from EDCON.

From: Zotha Ndlovu [mailto:[email protected]]
Sent: Saturday, 10 November 2018 5:28 PM
To: Da Silva, Trifena <[email protected]>
Subject: Re: Golden Opportunity logged by PAULO DA SILVA. (18103003086/GO) - [External Email]

Good day,
In response to your recent communication with EDCON, please note that as per our records the parent funeral cover is no longer active on the account.
Should require further assistance do not hesitate to contact us.

Zotha Ndlovu
Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services
Telephone +27 86 011 2442 | Fax 27 86 570 4826 | Email [email protected]

Regards
Trifena