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eDreams

Netherlands

Consumer complaints and reviews about eDreams

Emi.92 Send email
 
Jan 5, 2022

Fraud

I booked a flight and paid for it- advertised and communicated: 258.80 euro all the way through payment.
Once I checked my credit card statement it's 363.40 euro deducted.
They purposefully didn't send me a confirmation on the amount I paid to my email- all the emails are set up in such a way to purposefully obfuscate and defraud.
They defrauded me out of 104.60 euro.
yumi Send email
 
Oct 12, 2015

Extra charges with endless transferring

I tried to change departure date for flight from Bangalore (India) to Seoul (Korea) with Cathay Pacific on 29th October.
But after charged over £130 extra fee to change date, the staff sent me email that it's wrong price for the date and have to charge more, so the date wasn't changed!!
Too much frustrated, I decided to cancel the booking and refund the extra charge.
But the refund hasn't been come yet, though they took away it in a second and confirmed it'd be refunded in 1 day!

I'm staying in India but the given Indian service centre number on the website is ghost which connects to normal home!

I just wasted over £10 for calls to try change date and repeated my reserve # with many transferring to the head service centre in Europe for 2 days with nothing result!!
And the contact email form on the homepage is dead!!!

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