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EF Tours

United States

Consumer complaints and reviews about EF Tours

musmel Send email
 
Mar 4, 2013

rip of "insurance"

I would not recommend EF Tours to anyone. I declined the travel insurance but they put it on anyway. The lady on the phone said it was good to have in case of job loss. I had paid about half the trip when my husband got laid off. They found some reason why they couldn't reimburse us and in fact we had numerous constant calls that kept telling us to make more payments. We just would have lost more money. They didn't even put it towards a future trip; just ripped us off. It was disturbing. Also, my other child had gone on an EF tour and they crammed the kids in a hotel room to make more money. Now, I see tour guides defending the company. Of course they would - our school Tour Guide probably had no clue we got ripped off; she just thought my child backed out i'm sure. I will never deal with them and discourage anyone I know.
User926633 Send email
 
Apr 2, 2012

Abandoned at train station

I live in Bangkok, Thailand, I've never heard about EF tour in Thailand. Could you tell me how I can join EF Tour to Europe . I can join that tour in April because it is my vacation.
Looking foword to your answering.
Beebee
User498195 Send email
 
Apr 2, 2012

Abandoned at train station

FYI to all parents considering EF Tours:
Following a luggage mishap upon our arrival in Paris, my daughter and I lost track of our group. Thank God we were together because after an hour of looking for them and reassuring my daughter that they would NEVER leave us stranded, I was proven wrong. The tour director left us at the Eurostar train station to fend for ourselves!!! His phone number had not been given to everyone because he'd run out of papers- naturally we had not received it! To top it all off, the hotel we were supposed to be staying in had changed from the itinerary so we had no idea where our group was!
What a nightmare our dream vacation turned out to be!
If safety of students is their number 1 priority, I truly worry about the kids whose parents are not with them. We were frantic! My husband(who was home in the U.S. at the time) was able to get info on our "new" hotel and forward it to me. We were then told to take a taxi (70.00 out of my pocket) to meet the group.
FYI- the tour director knew that we were not on the bus and told the rest of the group that they had to leave us at the train station!
I repeat-he had no idea what had happened to us or that my daughter was with me! Again I am so thankful that she was not separated from me!
Cseymore Send email
 
Mar 24, 2012

HUGE HIDDEN FEES

$800 per day? Where do you come up with a number like that? We're doing an 18 day tour of France and Spain this summer for $3850. That's $214 per day.
No EF Send email
 
Mar 2, 2012

HUGE HIDDEN FEES

I absolutely agree. EF hit me with a hidden fee for a "private tour" because EF couldn't find another group, not because we asked for it. In addition, they put this fee on without notifying me. I had agreed on the first price, not the increase. When I decided this was too much to pay for this particular trip and tried to cancel, they told me they were going to keep 50% of my money. This company is a scam and I will be telling everybody I know and posting on ever site I can find to stay as far away from EF Tours as possible. We're considering civil and criminal actions as well.
Cseymore Send email
 
Feb 23, 2012

FRAUD/Hidden Fees

In fact, all of my students who traveled with EF Tours in 2009 received a refund check of approximately $125 about 45 days after they returned. This was done because the airline had reduced departure fees about 2 weeks prior to departure.
Cseymore Send email
 
Feb 23, 2012

travel

I'm sorry you had a negative experience, and you;re entitled to your opinion. I'm just letting you know that over the course of 13 tours, my students and parents have been extremely pleased with EF Tours.

GCG, there will be 7 adults for 47 students. Please trust me when I tell you that I know what I'm doing, and my students are extremely well looked after during the entire trip. Over 300 students and approximately 150 days abroad and nobody has gotten seriously injured, lost, or harmed. And all the students have come home with wonderful learning experiences in another country. Again, if there had been any mishaps or problems, parents would not continue sending their children (and investing thousands of dollars per trip in the process) with me on EF Tours year after year after year. Large numbers of parents continue to ask me about the tours we are running in 2013 and 2014; this wouldn't be happening year in and year out if (a) their children were not safe, secure and well cared for and (b) EF Tours didn't do an excellent job for me and my students.
GCG Send email
 
Feb 23, 2012

travel

Chris Seymore, If you have forty kids on a trip to be responsible for 24/7 I think you have a problem of another kind. Where are the chaparones for these children. And I might add, where are the other "Group Leaders" on this site.
Cseymore Send email
 
Feb 23, 2012

travel

The fact is that a number of other companies run student educational tours, and I could use them if I so desired. (These other companies have the same basic approach in terms of paying for the adult chaperones on the basis of a given student-teacher ratio.) And if it's such a huge "benefit", how come most teachers think I'm "nuts" for giving up my summers to bring groups of teenagers on these educational tours. Yes, EF pays for the adult chaperones (but not their expenses like tips, spending money, typically insurance, fees for single rooms, etc.). This is done to allow for these tours to occur, because no student tour to another country can take place without adult supervision. The majority of these trips would not happen if EF Tours didn't have this system in place, and then thousands of students would miss out on the opportunity to travel abroad and experience another culture as a high school student.

JJTansley, EF Tours does not pay "all expenses" for the teachers and adult chaperones that lead a tour. You are right when you advice parents to think long and hard before they make this kind of investment in their children's education and maturation. It's not something to be taken lightly, and some students aren't necessarily ready for the experience. And without question you need to know you can trust the teacher who is bringing your son/daughter abroad. Unfortunately, you traveled with a teacher or teachers who were irresponsible. They are not employees of EF Tours, just as I am not. I will not debate whether your group leader(s) behaved as you describe. It goes without saying that parents need to do their due diligence regarding the teacher or teachers who will be responsible for their kids while on tour. I have taken more than 300 students abroad in the past 6 years. When students get sick on tour, I'm the one who stays back at the hotel (along with a female chaperone if the student who has fallen ill is a girl). I make sure the kids are awake in the morning and I monitor their behavior AT ALL times. I don't have a sip of alcohol while on tour. I spend an hour or more each day sending home emails and photos to my parents back home, and I am often in communication with them via phone when the situation requires.

GCG, one remark by JJTansley above is a prime example of a comment that's a bit "ridiculous." The assertion that "These group leaders could really care less about the kids ... it's all about them" is unfair and inaccurate. This is a gross generalization, and in my opinion, it's quite ridiculous. And, trust me, not only does it misrepresent me and the personal responsibility I take toward all of my students, but it misrepresents the vast majority of teachers who choose to lead groups of TEENAGERS on tours abroad. Imagine being responsible for a group of 40 sixteen and seventeen year olds on a 2 week trip to Italy and Greece. Think about it for a second. As you can imagine, an undertaking like this is a big responsibility, and certainly there are probably teachers out there who do these trips for the wrong reasons. But, again, the reason why I have led 13 tours and nearly 330 students on these educational tours is because of how seriously I take this responsibility. It's the reason why more than 20 parents have sent multiple children on EF Tours with me, and it's why more than 20 other parents have sent a child on two or three of these trips with me.

JJTansley, over the years a number of parents have sent me detailed thank you notes after their kids returned, and a handful, I'm embarrassed to say, brought me thank you gifts. It's too bad your experience was a negative one. If you son/daughter had me as a teacher, I guarantee you your experience would have been completely different and you would feel differently today. I'm sorry you had a teacher who didn't take personal responsibility for his students. It sounds like the problem on your tour was with the teacher or teachers leading your child's group; the problem wasn't EF Tours. My students and parents have never had an experience on my tours with EF that resemble yours in the slightest. This summer I am leading a group of 48 students on an 18-day tour of France and Spain, and I am absolutely certain that my students will have an amazing, educational, life-changing experience as we tour Europe with EF Tours. (Of the 48, 10 of these are younger siblings of students who have traveled with me in the last few years.) This is the 14th tour I will be leading with EF. Please trust me when I tell you, that parents would not continue to send their kids on these educational tours with me if EF did not provide a great product and professional service at a great value.
Cseymore Send email
 
Feb 23, 2012

travel

The fact is that a number of other companies run student educational tours, and I could use them if I so desired. (These other companies have the same basic approach in terms of paying for the adult chaperones on the basis of a given student-teacher ratio.) And if it's such a huge "benefit", how come most teachers think I'm "nuts" for giving up my summers to bring groups of teenagers on these educational tours. Yes, EF pays for the adult chaperones (but not their expenses like tips, spending money, typically insurance, fees for single rooms, etc.). This is done to allow for these tours to occur, because no student tour to another country can take place without adult supervision. The majority of these trips would not happen if EF Tours didn't have this system in place, and then thousands of students would miss out on the opportunity to travel abroad and experience another culture as a high school student.

JJTansley, EF Tours does not pay "all expenses" for the teachers and adult chaperones that lead a tour. You are right when you advice parents to think long and hard before they make this kind of investment in their children's education and maturation. It's not something to be taken lightly, and some students aren't necessarily ready for the experience. And without question you need to know you can trust the teacher who is bringing your son/daughter abroad. Unfortunately, you traveled with a teacher or teachers who were irresponsible. They are not employees of EF Tours, just as I am not. I will not debate whether your group leader(s) behaved as you describe. It goes without saying that parents need to do their due diligence regarding the teacher or teachers who will be responsible for their kids while on tour. I have taken more than 300 students abroad in the past 6 years. When students get sick on tour, I'm the one who stays back at the hotel (along with a female chaperone if the student who has fallen ill is a girl). I make sure the kids are awake in the morning and I monitor their behavior AT ALL times. I don't have a sip of alcohol while on tour. I spend an hour or more each day sending home emails and photos to my parents back home, and I am often in communication with them via phone when the situation requires.

GCG, one remark by JJTansley above is a prime example of a comment that's a bit "ridiculous." The assertion that "These group leaders could really care less about the kids ... it's all about them" is unfair and inaccurate. This is a gross generalization, and in my opinion, it's quite ridiculous. And, trust me, not only does it misrepresent me and the personal responsibility I take toward all of my students, but it misrepresents the vast majority of teachers who choose to lead groups of TEENAGERS on tours abroad. Imagine being responsible for a group of 40 sixteen and seventeen year olds on a 2 week trip to Italy and Greece. Think about it for a second. As you can imagine, an undertaking like this is a big responsibility, and certainly there are probably teachers out there who do these trips for the wrong reasons. But, again, the reason why I have led 13 tours and nearly 330 students on these educational tours is because of how seriously I take this responsibility. It's the reason why more than 20 parents have sent multiple children on EF Tours with me, and it's why more than 20 other parents have sent a child on two or three of these trips with me.

JJTansley, over the years a number of parents have sent me detailed thank you notes after their kids returned, and a handful, I'm embarrassed to say, brought me thank you gifts. It's too bad your experience was a negative one. If you son/daughter had me as a teacher, I guarantee you your experience would have been completely different and you would feel differently about EF Tours today. I'm sorry you had a teacher who didn't take personal responsibility for his students. But my students and parents have never had an experience on my tours with EF that resemble yours in the slightest. This summer I am leading a group of 48 students on an 18-day tour of France and Spain, and I am absolutely certain that my students will have an amazing, educational, positive life-changing experience as we tour Europe with EF Tours. (Of the 48, 10 of these are younger siblings of students who have traveled with me in the last few years.) This is the 14th tour I will be leading with EF. Please trust me when I tell you, that parents would not continue to send their kids on these educational tours with me if EF did not provide a great product and professional service at a great value.
Cseymore Send email
 
Feb 23, 2012

travel

The fact is that a number of other companies run student educational tours, and I could use them if I so desired. (These other companies have the same basic approach in terms of paying for the adult chaperones on the basis of a given student-teacher ratio.) And if it's such a huge "benefit", how come most teachers think I'm "nuts" for giving up my summers to bring groups of teenagers on these educational tours. Yes, EF pays for the adult chaperones (but not their expenses like tips, spending money, typically insurance, fees for single rooms, etc.). This is done to allow for these tours to occur, because no student tour to another country can take place without adult supervision. The majority of these trips would not happen if EF Tours didn't have this system in place, and then thousands of students would miss out on the opportunity to travel abroad and experience another culture as a high school student.

JJTansley, EF Tours does not pay "all expenses" for the teachers and adult chaperones that lead a tour. You are right when you advice parents to think long and hard before they make this kind of investment in their children's education and maturation. It's not something to be taken lightly, and some students aren't necessarily ready for the experience. And without question you need to know you can trust the teacher who is bringing your son/daughter abroad. Unfortunately, you traveled with a teacher or teachers who were irresponsible. They are not employees of EF Tours, just as I am not. I will not debate whether your group leader(s) behaved as you describe. It goes without saying that parents need to do their due diligence regarding the teacher or teachers who will be responsible for their kids while on tour. I have taken more than 300 students abroad in the past 6 years. When students get sick on tour, I'm the one who stays back at the hotel (along with a female chaperone if the student who has fallen ill is a girl). I make sure the kids are awake in the morning and I monitor their behavior AT ALL times. I don't have a sip of alcohol while on tour. I spend an hour or more each day sending home emails and photos to my parents back home, and I am often in communication with them via phone when the situation requires.

GCG, one remark by JJTansley above is a prime example of a comment that's unfair and not totally objective. The assertion that "These group leaders could really care less about the kids ... it's all about them" is unfair and inaccurate. This is a gross generalization, and in my opinion, it's quite ridiculous. And, trust me, not only does it misrepresent me and the personal responsibility I take toward all of my students, but it misrepresents the vast majority of teachers who choose to lead groups of TEENAGERS on tours abroad. Imagine being responsible for a group of 40 sixteen and seventeen year olds on a 2 week trip to Italy and Greece. Think about it for a second. As you can imagine, an undertaking like this is a big responsibility, and certainly there are probably teachers out there who do these trips for the wrong reasons. But, again, the reason why I have led 13 tours and nearly 330 students on these educational tours is because of how seriously I take this responsibility. It's the reason why more than 20 parents have sent multiple children on EF Tours with me, and it's why more than 20 other parents have sent a child on two or three of these trips with me.

JJTansley, over the years a number of parents have sent me detailed thank you notes after their kids returned, and a handful, I'm embarrassed to say, brought me thank you gifts. It's too bad your experience was a negative one. If you son/daughter had me as a teacher, I guarantee you your experience would have been completely different and you would be singing a different tune today. I'm sorry you had a teacher who didn't take personal responsibility for his students. But my students and parents have never had an experience on my tours with EF that resemble yours in the slightest. This summer I am leading a group of 48 students on an 18-day tour of France and Spain, and I am absolutely certain that my students will have an amazing, educational, life-changing experience as we tour Europe with EF Tours. (Of the 48, 10 of these are younger siblings of students who have traveled with me in the last few years.) This is the 14th tour I will be leading with EF. Please trust me when I tell you, that parents would not continue to send their kids on these educational tours with me if EF did not provide a great product and professional service at a great value.
GCG Send email
 
Feb 23, 2012

travel

Thank you so much for your reply. All of my communications with this company have had a very negative impact on my excitement for the trip.. My grandson, whom I am accompanying's birthday is 3/17 so we were so excited to be in Dublin on that day. Now the dates for the trip has changed and we will be home before 3/15. Very disappointing. When you combine this with the increase in cost this makes for a more distasteful experience. This morning I find out he will be sharing a room with 3 or 4 other kids he does not know and are not even from this country. My accommodations have been changed from private to sharing with another person I do not know. O course I can cancel and lose our money. About $5-6000. at this point. Insurance they sell you is worthless. I will be filing a complaint with the MA Attorney General.for EF's deceptive practices.
Cseymore Send email
 
Feb 23, 2012

travel

The fact is that a number of other companies run student educational tours, and I could use them if I so desired. (These other companies have the same basic approach in terms of paying for the adult chaperones on the basis of a given student-teacher ratio.) And if it's such a huge "benefit", how come most teachers think I'm "nuts" for giving up my summers to bring groups of teenagers on these educational tours. Yes, EF pays for the adult chaperones (but not their expenses like tips, spending money, typically insurance, fees for single rooms, etc.). This is done to allow for these tours to occur, because no student tour to another country can take place without adult supervision. The majority of these trips would not happen if EF Tours didn't have this system in place, and then thousands of students would miss out on the opportunity to travel abroad and experience another culture as a high school student.

JJTansley, EF Tours does not pay "all expenses" for the teachers and adult chaperones that lead a tour. You are right when you advice parents to think long and hard before they make this kind of investment in their children's education and maturation. It's not something to be taken lightly, and some students aren't necessarily ready for the experience. And without question you need to know you can trust the teacher who is bringing your son/daughter abroad. Unfortunately, you traveled with a teacher or teachers who were irresponsible. They are not employees of EF Tours, just as I am not. I will not debate whether your group leader(s) behaved as you describe. It goes without saying that parents need to do their due diligence regarding the teacher or teachers who will be responsible for their kids while on tour. I have taken more than 300 students abroad in the past 6 years. When students get sick on tour, I'm the one who stays back at the hotel (along with a female chaperone if the student who has fallen ill is a girl). I make sure the kids are awake in the morning and I monitor their behavior AT ALL times. I don't have a sip of alcohol while on tour. I spend an hour or more each day sending home emails and photos to my parents back home, and I am often in communication with them via phone when the situation requires.

GCG, one remark by JJTansley above is a prime example of a comment that's a bit "ridiculous." The assertion that "These group leaders could really care less about the kids ... it's all about them" is unfair and inaccurate. This is a gross generalization, and in my opinion, it's quite ridiculous. And, trust me, not only does it misrepresent me and the personal responsibility I take toward all of my students, but it misrepresents the vast majority of teachers who choose to lead groups of TEENAGERS on tours abroad. Imagine being responsible for a group of 40 sixteen and seventeen year olds on a 2 week trip to Italy and Greece. Think about it for a second. As you can imagine, an undertaking like this is a big responsibility, and certainly there are probably teachers out there who do these trips for the wrong reasons. But, again, the reason why I have led 13 tours and nearly 330 students on these educational tours is because of how seriously I take this responsibility. It's the reason why more than 20 parents have sent multiple children on EF Tours with me, and it's why more than 20 other parents have sent a child on two or three of these trips with me.

JJTansley, over the years a number of parents have sent me detailed thank you notes after their kids returned, and a handful, I'm embarrassed to say, brought me thank you gifts. It's too bad your experience was a negative one. If you son/daughter had me as a teacher, I guarantee you your experience would have been completely different and you would be singing a different tune today. I'm sorry you had a teacher who didn't take personal responsibility for his students. But my students and parents have never had an experience on my tours with EF that resemble yours in the slightest. This summer I am leading a group of 48 students on an 18-day tour of France and Spain, and I am absolutely certain that my students will have an amazing, educational, life-changing experience as we tour Europe with EF Tours. (Of the 48, 10 of these are younger siblings of students who have traveled with me in the last few years.) This is the 14th tour I will be leading with EF. Please trust me when I tell you, that parents would not continue to send their kids on these educational tours with me if EF did not provide a great product and professional service at a great value.
Cseymore Send email
 
Feb 23, 2012

travel

GCG, not all of the complaints on this site are ridiculous. But in my opinion, some of them are. The fact that someone pays for something doesn't automatically ensure that they will always employ rational, logical thinking when analyzing a situation, and it doesn't guarantee that a complaint is a valid one. And it should come as no surprise that, occasionally, people do lodge complaints that aren't really fair or just. I'm simply providing an honest opinion about my experiences, including the consistent positive feedback of students and parents over a 6 year period.

You can accuse me of bias, but the fact is that I could easily use other companies for my student tours if I was in any way dissatisfied with EF's overall product, or if any of my parents expressed any dissatisfaction. (Those other companies have a similar structure in terms of free chaperones based on a given student-teacher ratio.) But there's no reason to consider any other company. My parents and students consistently provide positive commentary about their experiences with EF Tours, and a significant number have sent multiple children on EF Tours with me, or have sent a son or daughter on more than one trip.
Jjtansley Send email
 
Feb 23, 2012

travel

People thinking about using EF Tours, think long and hard. I am so lucky nothing happened to my daughter when she took her tour. The first night the groups were wandering the streets WITHOUT supervision from anyone. These group leaders could really care less about the kids, it's all about THEM. Once they leave this country, the group leaders are NOT obligated to EF tours...they make all the decisions and we, as parents, have on say what so ever. So, whatever this cesymore is saying, is not true...he (or she) is totally benefiting from these tours...all expenses paid. That tour was the one of the worst decisions I have ever made. What a nightmare!
GCG Send email
 
Feb 23, 2012

travel

@chrisseymore
I will not engage is semantics with you. i don't care whether you are called an independent contractor, a casual laborer, an employee or a director; you receive a benefit for your services and that sir is a taxable event. The fact that you receive a benefit from EF Tours taints your opinion. Your opinion is biased and that was precisely my point. The facts are that you receive your accommodations, air fare, excursions, some meals and other expenses free gratis and you have the nerve to refer to parents' (who fork out this money) complaints' as being "ridiculous". Therein lies your immaturity.
Cseymore Send email
 
Feb 23, 2012

travel

Not sure what makes my thought process "immature." The fact is I am not an employee of EF Tours. I do not receive paychecks from EF not do I receive W-2 forms. Yes, EF Tours pays for the adult chaperones, based on a ratio of teachers to students. This is done, obviously, since no student tour can occur without adult supervision. Without this system, most trips would not occur, and countless students would not have the opportunity to travel. In some years I have led 3 groups of students on tours to Europe. Clearly, on a teacher salary I would not be able to afford to pay for 3 Europe trips per year. The parents of my student are aware of this, and have no problem with this arrangement. This does not make me an employee of EF Tours. Employee is defined as someone who is hired to perform services for wages or salary and is under the other's control. I do not receive a wage or salary, and I am not under the control of EF Tours. Sorry to refute your assertions, GCG, but I simply am not an employee of EF Tours.
GCG Send email
 
Feb 23, 2012

travel

@cseymore: I see by your many, many post on this site that you are a Group Leader and have taken 200 students on 11 trips. That equals out about 20 per trip. Your benefit in free trips would amount to well over $30, 000. Of course you are defending EF Tours, They have been very nice to you! In fact you are an employee of EF Tours no matter how much you state otherwise. Perhaps you should not be posting on this board and making statements about these "ridiculous" complaints (your word). Let the official EF rep respond since you are not in a position to resolve any issue. You seem quite immature in your thought process.
Mikenordy26 Send email
 
Feb 23, 2012

travel

I had the best time of my life in Costa Rica. Our guide was great. Our planning was great! Our food was amazing! All except one of our hotels ( san jose)were great! I highly reccomend their Costa Rica programs and want to go back so bad! I made tons of new friends and saw so much! My favorite activitys were ziplining, night tour, the hot springs, and visiting the la fortuna waterfall... and the butterfly gardens!

advice: bring dramamine for the bus rides... they are between 2 and 5 hours long. Its a great time to sleep! Dont worry much though, they do make frequent stops at little villages to buy snacks and souviners.

check your bed for bugs

bring tons of batteries... I took 1, 200 pictures in just 8 days
GCG Send email
 
Feb 23, 2012

HUGE HIDDEN FEES

I too have been outraged by the "hidden" cost and changes to the price. as well as changes to schedules. Any school that is interested in student tours needs to find a good travel agent and work with them. Of course then the "Group Leader" would have to pay their own way. Even with the cheap food, hotels miles out of town center, two people to the room, grouping multiple groups together, these trips still run about $800.00 per day with two of the days being spent on an airplane. You can schedule a luxury trip for less and these tours are everything but luxury. This is a racket and I don't care what excuses EF has for their actions.I have been in the tour business for 30 years and I can tell each and every parent that they are being scammed. When my child was first told about the trip, his teacher (who is the Group Leader as it turns out) told him that we would need to book the trip by the next day in order to not have to pay the $100 membership fee. So, like a fool I bought that hook, line, and sinker. OF COURSE we paid the fee and EF didn't know anything about our being told that. Three months later we get an up-charge of $160 in departure fees.( The airline had no increase and actually had a decrease) When I confronted EF with this, I was told that the fees were an estimate and any overcharge would be refunded. When pressed EF admitted that they had not booked the flight and probably would not for several months. Now, our dates have been changed and instead of this trip being in spring break, it departs in the middle of a school week and returns in the middle of spring break. Instead of being in Dublin on Saint Patrick's Day as we were suppose to be and the main reason we were taking this trip, we will be back home by March 15. When I questioned this, I was told that the leader had always known that the dates might change. Too bad she didn't bother to tell the people on the trip and the people actually paying for it! This company is not and I repeat NOT to be trusted.
GCG Send email
 
Feb 23, 2012

Cancellation Policy Scam

Thank you for your input.
Bobbi Giordano Send email
 
Feb 23, 2012

Cancellation Policy Scam

I booked my child on a school/group tour to Egypt with EF Tours. I booked this trip in October 2010 for summer 2012 travel. I purchased the travel insurance as well. Shortly after signing up, civil unrest in Egypt and Libya erupted. For obvious reasons, we no longer wish to send our son to Egypt. In fact The US State Dept. has issued a warning about non-essential travel to the area. EF Tours has not canceled this trip?? My son's teacher has decided on an alternate trip, however it is a destination that my son has been to. When I called EF Tours to cancel, I was told that the initial membership fee was not refundable, nor was the insurance and they wanted to keep a $250.00 cancellation fee. Are you kidding me? You want to keep the cancellation insurance on a trip you should have cancelled and $250.00 cancellation fee? I said this was unacceptable and was told "I'm sorry you feel that way." Nicole asked if they had planned an alternate tour and I said yes but we were not interested. She then said the Egypt tour was a year away. Seriously? No one is going to send their kid to Egypt in a year!! I asked to speak to a supervisor and was told there wasn't one available but she would have one call me. She then was going to hang up and I asked if she had my phone number. She said yes and read off the wrong number. I am willing to lose the $98.00 but I think it is ridiculous to keep my insurance and a $250.00 cancellation fee for a trip that they should have CANCELLED! Do not do business with this company. They are preying on teachers, parents and students. How low can you go?
GCG Send email
 
Feb 23, 2012

FRAUD/Hidden Fees

NOTICE THE CHANGES ALWAYS BENEFIT EF TOURS!
Merod Send email
 
Feb 23, 2012

FRAUD/Hidden Fees

I booked a trip for my son and paid for it over a year ago. . .i recently logged on to pay for additional "departure fees" and learned that the trip i had payed for had been changed - WITH NO NOTICE. My son is now going on a shorter trip with different departure dates for the same price . . . THIS IS ROBBERY!! I contacted the company and after being on the phone with several people for 2 days i was told - there was nothing they could do, they did not know why the prices were the same, to basically it is not their problem. I was advised to write a letter!

This was VERY frustrating!! I will make sure and tell ALL my friends about my experience with EF Tours.
GroupLeader Send email
 
Feb 23, 2012

HUGE HIDDEN FEES

cseymore, you blatanty are paid by EF. How can you lead 12 tours and be satisfied? Hotel always in the city center? Yeah riiiiight! Culturally representative food? Yeah riiiight!

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