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Electro Smart

South Africa

Consumer complaints and reviews about Electro Smart

Christinataljaard Send email
 
Mar 31, 2017

electro smart

After all these years of this being removed there's a judgement against my name with this electro smart anyone els still struggling with this? [email protected]
User924762 Send email
 
Mar 28, 2012

Power Saver

I had my fair share with Electro-smart as well as CT international, sister companies. After months of trying to contact Hein De Goede(owner of Electro smart)leaving numerous messages with his P A, never receiving returned calls...I pretended to be this"property developer" and I was interested in installing his Electro-smart devises into 48 units...It was amazing how quickly his PA could get him on the line...During my conversation with Heine, he promoted his "fantastic" Electro-smart", when I mentioned that I had heard of some dissatisfied clients, his response was "those complaints are from people who cannot afford their installments, there has never been a faulty unit"When I eventually told him my true identity and told him that I had left over 30 messages with his P A and that his Electro-smart is crap, he quickly blamed the "rep" and tried to back-track...He guaranteed me that he would sort this mess out...2 years down the line and nothing has been sorted out...I am taking this thief on, who would like to join me, keep in mind, it is going to cost us money...we will succeed...contact me via email [email protected]
Garfield1990 Send email
 
Feb 23, 2012

CANCELLATION OF CONTRACT

Someone needs to stop these people, they bullied me into a sale as well and I could not cancel my order the unit has done NOTHING for my consumption and when i complained they said i must send them 3 electricity bills i am still waiting for their feedback. Please send another sales lady to my door electr smart I am sure to poison the ...
Cowan Send email
 
Feb 23, 2012

Power Saver

All Electrosmart victims please flood this woman from the National Consumer Comission with your stories, Mamzo Lefakane, [email protected] They will give me a date for a mediation meeting. I think if a couple hundred people show up for the meeting, maybe they will do something. I will post the meeting date on this site. [email protected]
Juanita Hutchings Send email
 
Feb 23, 2012

Power Saver

We purchased a Power Saver from Electro Smart on 26th March 2009 with a three month money back guarantee if we do not save a minimum of 25% on our electricity bill. We did not save any money. We cancelled our contract within 3 months and demanded our money back. I had to fax their money back guarantee to them as they did not know what I was taking about. Their finance company, CT International issued us with a letter of demand as I cancelled my debit order. I went to my attorneys and and proved through our local municipality that we did not save any money. They offered to replace the device, but after a year of letters and demands, we are not interested as we lost all faith in this company.
Ginas Send email
 
Feb 23, 2012

Power Saver

Please ppl email your stories to [email protected] her name is Megan the more complaints she has the more she can do, also phone your local newspaper expose them that way we need to stand together email me on [email protected]
Pat Schutte Send email
 
Feb 23, 2012

CANCELLATION OF CONTRACT

On 12/4/2011 at 22:30 I was basically bullied into signing a contract for an ELECTRO SMART device even though I said I can NOT afford it. As it was so late I suppose I just gave in (I am a widow - bt that not an excuse). The following day I emailed their Head Office to tell them I am cancelling the contract (I am entitled to 5 working days) to do that. On 15/4 they contact me for a time on the 18th to install the device. I told her but I cancelled. She then told me that the bank had already approved it. So I told her I was immediately going to contact the bank and inform them NOT to make payment. She then told me if I cancel I owe them 35% of the R8999 for "LIQUIDATED DAMAGES". How can there be any damages if I have not received anything yet? 35% is over R3000-00. This is now written in a clause in fine writing on the back page that one has to read at 23h00. The "agent" NEVER mentioned anything about it neither did he or I initial that particular page or paragraph which in my opinion makes it illegal. ALL pages of a contract if I am not mstaken should at least be initialed by ALL the parties concerned. So all I can do now s pray that the payment does NOT go through!!!
J Schutte Send email
 
Feb 23, 2012

CANCELLATION OF CONTRACT

We also bought a Electro-smart months ago and did not cancel immediately. After promising us that there is a meter in and water will not go cold, we are now having permanently lukewarm water. During the winter time we had to put it off, as the water coming into the geyser was very cold and causing cold water in the geyser. I know they say you must set the times to suit you, but we are pensioners and are at home the whole day and using water different times, to set the meter so many times you can just as well use your geyser normally. Please let us know what we can do to get out of this thing without getting blaclisted.

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