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Electrolux India


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Feb 23, 2012

Pathetic customer service by Electrolux

I purchased an Electrolux ER40DFONPS Ozone Dual Health Guard Refrigerator in November 2006. The piece was damaged, so I then received a Replacement on 4th December 2006.

On 10th January 2007, the Freezer stopped working at its maximum capacity. I waited for a day thinking it would rectify on its own on 11th. There was no change. On calling the Mumbai Service Centre nos., I was given 3 new nos., none of which worked. On calling the first no. again and being extremely rude, I finally got the right no. On contacting them, I was very indifferently informed that a technician would visit my place in a couple of days!!!

Electrolux is supposed to be a global MNC and if this is their idea of Customer Service, it is PATHETIC!!
Kaushik Giri Send email
Feb 23, 2012

Pathetic customer service by Electrolux

I am fade up with service of electrolux, after my last mail your base location team collect PCB from my house on 6th august, 2011, after that today is 3rd September, 2011, there is no reply from your end . Even when phoned they say to wait things are in process but when it will be corrected is known by Head office . If this is your response from a reputed brand like yours, to your customer as we are waiting from may 2011, almost 04 months, i am sorry to say that i will not get trapped in future in this (ELECTROLUX) BRAND.I buy microwave oven to serve my family and my wife take cooking class of microwave oven, she face bad name in her carrier

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