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Emerald Card

United States,
California

Consumer complaints and reviews about Emerald Card

chatafuggup Send email
 
Mar 22, 2020

e pocket

the same thing is whats going on with me first they told me i had something that was considered fraud going on somebody used my card a few times and they told me with in a week i should here back from the the copy of the investigation summary and i had to wait for a new card in the mail so when i got the new card 2 weeks later i got a letter saying they dont see where the money is missing and my case was closed then my card stopped working agein i called to close my e pocket with all my money in it got a new card agean and they told me the money with be on my card in 48 hours but now its going on 1 week and i called yesterday they said they have no botes of anything going on u should try login out then back i but online theres no option to logout its not showing me an e pocket what so ever i just want my money with this cov-19 shut down i cant buy no food for my kids because they cant give me my money and i was detailed information on the missing mobey 200 from a walmart and 200 for money missing from my account in 1 weeks time fram
PissedOffCardUser Send email
 
Jul 30, 2017

Unable to access direct deposit

My Direct Deposit from my employer was loaded onto my Debit Card (Issued from H&R Block BofI Federal Bank), and, when I went to transfer the funds to an epocket option that they have, the money literally disappeared. I contacted the bank immediately the following morning and was told someone would be in contact with me very soon as a case was created with an escalated status. I was told by that agent that the funds would have to be manually put back on my card.
When I called back later in the day to inquire on that status and timeline, I was told the issue was more widespread than first realized and their IT Department was working to resolve the situation. Today when I called back again for an update, they told me I needed to wait 3-5 Business Days, and, then call back for status. I just truly need my money and just want this resolved as soon as possible. I will be closing out my account the moment they I am finally able to retrieve my funds.

Thank You,

Zakiya

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