Submit a Complaint

Emerald Card

United States,

Consumer complaints and reviews about Emerald Card

Brat2023 Send email
Mar 10, 2023


1,690.52 stealing Emerald Card!
On February 14, 2023, I filled my Federal and State income taxes with H&R Block. Upon completion my Tax Analyst Jullie informed me about receiving a tax return advance. Was told only way I would be eligible was to first sign up for an emerald card account. And after completing of sign up, and accepted notice from irs advance would be deposited onto card within 24 hours. However I received a text message within 2hrs after completion and accepted notice stating my emerald card advance was denied. And that all decisions were finial. At that time it was to late for me to provide my current bank checking account information from me to receive refund on. After this first Initial setup for sign up it's been nothing but chaos, fraudulent activity after tax refund was loaded onto emerald card. February 24, 2023 my family and i checked into the Mainstay/Sleepin suite Great Falls, MT. I booked my reservation online for room approximately 1:37pm MST. Totally the amount of 487.92$. Once checked around 5:00pm MST my emerald card was charged an additional 541.10$. After recognizes unauthorized charge from hotel. I spoke with the manager at the Mainstay/Sleepin suite Gina in reference to additional changes. She acknowledged the change and immediately called her GM to release my fund. Then Feb 25 I received a text message from emerald card. Notifying me of a charge made in the amount of 138.05$ at 2:02am, and another 138.05$ at 6:21am from Mainstay/Sleepin suite. After receiving messages I went to the hotel front desk around 7:30 pm MST to speak with an manager. Was told Manager doesn't come in till 9 am MST. Waited tell about 4 pm MST and went to the hotel Mainstay/Sleepin suite front desk again for manager. Spoke with the manager Gina again about additional unauthorized charges. She took an copy of the changes sent them to her GM. With confusion on what was happening and why, she then removed my card so no additional unauthorized transaction can occur. Then February 27 another 375.42$ charged to my account saying charged by Mainstay/Sleepin suite. At that time I've had enough with tryna work with the hotel and called the Emerald card customer service. Was unable to get though because it was after business hour. February 28 at 12:14 am MST 498.00$ was charged another charge that wasn't made by me nor authorize. Call Emerald card customer service on February 28 @9:06 am EST to report the multiple fraudulent activity and unauthorized charges on account. At that time was asking how long before i receive my money. The card was canceled an open investigation so called was supposed to begin. I received a text message on 3/8/23 @ 7:30 am MST stating my Emerald card claim has been denied. This makes no sense 1,690.52$ missing, stolen from me. I have every single one of my receipts for all purchases that we're authorized, and made by me. Emerald card online banking information isn't even accurate. Have phone calls logged for every time I call Emerald customer service, and text messages exchanged between me and Gina the manager at the hotel inquiring about fraudulent charges and unauthorized charges. Furthermore for the bank, Emerald services to denied my claim. Take my money that was given by the federal government is outrageous. Or even allow for another organization to steal my money and not refund. After even trusting them with my Federal Tax return. Someone needs to do something about this. Money wiring, mishandling of customer financial information, fraudulently activity, inactive data information, lack of security and so forth.

Refund Refund Refund Refund

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code



    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username