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emerald lux electronic cigarrette

United States,
Ohio

Consumer complaints and reviews about emerald lux electronic cigarrette

Missymae Send email
 
Feb 23, 2012

misrepresentation in advertisement

I must have gotten lucky because I called the day the $109.95 popped up on my account and they helped me out. Sure I had to wait 10 minutes on hold, but I'm glad I did. The girl Betty gave me my RMA and issued the refund that day. She even waited on the line for me to check that I got all the e-mails she sent.
Htran Send email
 
Feb 23, 2012

misrepresentation in advertisement

Another victim. Sons of bitches are crooks. And most of the time when you call them to do the return before the 14 days is up, no one will pick up the phone. Not only that, but they will tell you lies and say they never said that or the person who said it no longer works there. After 2 days?? BIG SCAM! Don't waste your time with them. Only going to lead to headaches and frustrations.
Denise Kocarnik Send email
 
Feb 23, 2012

misrepresentation in advertisement

Guess I should have read the complaints first after I just ordered it.I also have a complaint about the "free" IPOD shuffle .I couldn't get off the page unless I went for the scam.Even after (what I thought) was getting off the page, it kept showing up.NOW, how do I cancel my order to both scams ????--Denise Kocarnik
Benjamin A Send email
 
Feb 23, 2012

misrepresentation in advertisement

Thank you all for this warning. I have already called my credit card company today and told them I did not want this company to charge my account for anything further. They said that they cannot put a block on a merchant, but I could report my card lost or stolen and get a new card and new number so they will not be able to charge my account. The credit card company said I will get a new card in about 10 days and the old one is now no good. I said great. This was done before Emeraldlux got any more than the 4.95. About time they took a loss isn't it?
Benjamin A Send email
 
Feb 23, 2012

misrepresentation in advertisement

Thank you all for this warning. I have already called my credit card company today and told them I did not want this company to charge my account for anything further. They said that they cannot put a block on a merchant, but I could report my card lost or stolen and get a new card and new number so they will not be able to charge my account. The credit card company said I will get a new card in about 10 days and the old one is now no good. I said great. This was done before Emeraldlux got any more than the 4.95. About time they took a loss isn't it? If more junk comes in the mail...they loose even more. Thanks again.
Shimba Send email
 
Feb 23, 2012

misrepresentation in advertisement

The EMERALD LUX company advertised their product for
Free and only pay shipping and handling. When I received the product I was informed of a trial period and would be charged $99.00 to my account after the trial period. They do not tell you the trial period starts on the day they recieve your request for their product. On the day I recieved the e-cigs the trial period was already done and my account had been charged $99.00. I phoned them to let them know I would be sending them back and to refund my money. They said they could not give me a refund and would have to cancel by mail since it is a club. There was NOTHING about this in the ad.
The problem became worse since they had already sent filter refills with another charge to my account of $60.00. I am currently working with my bank in the dispute process. When I recieved the refills I immediatly returned them and have not recieved a refund of any of the charges.
Please do not be tempted by this Scam. I have had to cancel my debit card and have a new one issued to prevent more charges. I am still working with the bank to rectify the situation. It has been months lots of paper work and I am still trying to get my money back in my account!
Jrhearn Send email
 
Feb 23, 2012

misrepresentation in advertisement

When the $109.95 charge hit my bank I immediately asked them about it. They sent me an agreement I had evidently clicked on to agree when I ordered that said I agreed to the charge. It was day 16 and most of the kit was still unwrapped but they would not let me return for refund. Stay away from these folks.

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