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Emirates Airlines

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Consumer complaints and reviews about Emirates Airlines

Michille lustre Send email
 
Nov 14, 2017

Lost on board my Apple Watch

Hi so I forgot my Apple Watch black with gold strap on the side pocket of my seat 3k flight number EK338 from Clark to Dubai it is a connecting flight Dubai to Copenhagen my departure time in Dubai is 19:50 date November 5 2017 arrived in Dubai at 1:10 we report it 3 times in emirates reception and they always come up with the one words nothing has found go back after 1hour and we did until we have to take our flight to Copenhagen nothing as found because nobody is looking for it I pursume and we are on a business class no one treat us what we deserves on this airlines please it is been one week we don’t hear anything and for sure a aircraft cleaners found it if there is any update please contact me.

Michellelustre@yahoo.com
+4581913563
Manoj Kumar Dass Send email
 
Aug 15, 2016

Lost Baggage and Poor service : File Number CDGEK29000

Dear Team,

This is to describe a painful experience I had with your airline and am hoping that you would get back to me at priority with update on my luggage. Due to careless operations of your airline and lack of support I was left helpless in a foreign country. I am expecting you to get back to me at priority with complete explanations of the misconduct and poor customer service. Please refer to the incidence narrated below for details. Looking forward to your response. My file Number is CDGEK29000 3rd aug 2233gmt and tag no ek278876 ek 278877.

Details:
I along with 12 other members of the group after spending lacs of our savings opted the France and Germany trip by Cox and Kings tour operator. We boarded the flight Number EK511 departing on 3rd August to from New Delh T3 to Dubai. Due to landing mishap of another Emirates flight which had caught fire in at the Dubai airport our flight was diverted to Sharjha Airport for landing.After 2 hours we were transferred to Dubai airport without any clarification or instructions. No one was at any of emirates counter to suggest the further course of action and finally after a long wait around 7 pm we saw the notice board that our connecting flight for Paris is about to leave within 10 minutes(which was delayed due to the accident). Most of our group passengers were senior citizen and this last minute information resulted in some passengers missing the flight. We reached Paris at 2.30 am and we were waiting for baggage to arrive. However after 1 hour we came to know that our baggage has not arrived and one of the officers asked to fill a form with hotel address. He said the baggage will be delivered in hotel and has given the above file number (CDGEK2900) and a receipt.

We then left for hotel and our tour guide informed us that 7 member could not catch the flight. We reached the hotel without any basic items such as toothpaste brush undergarments and cloths to change. Most of our cash was along in the check in bags which left us with only petty cash to sustain the next days ahead of us. Our tour was to start in the morning and we started travelling in the same pair of clothes. We then started calling the baggage center but received the no support whatsoever. As the tour was for 7 days we had to shift to new city as per the programme. Here I would also like to add that Cox and Kings guide did not allowed us to purchase the basic need items stating the tight schedule. I am disheartened and disappointing to say the 6 nights and 7 days tour was completed in single dress only because of carelessness of Emirates. The follow ups were not at all in place we had and the staff was rude.

On 10th Aug we took the flight from Munich to Dubai and one of the officers at the desk helped to file the status report with baggage not received. I would request the top management to look in the matter on priority basis as due to their non courteous staff and very poor operations our whole tour was spoiled. Due to this mental torture and heavy financial loss I plea the management to refund my whole amount of 3 lacs INR paid to Cox and Kings and 5 lacs as compensation for harassment, embarrassment and pains inflicted to me and my wife. I would like to add that I had spent around 300 euros (borrowed from co travelers) to purchase basic items as guided by your support staff which assured that would be compensated for (something called "Interim Relief").I would request to arrange the delivery of my baggage at my residence at B 1 FLAT NO 1078 VASANT KUNJ NEW DELHI 110070 along with full compensation listed above. You can mail me on ritatiwari1@rediffmail.com. My mobile no is +91 9818400411

Regards
Manoj Kumar Dass
Manoj Kumar Dass Send email
 
Aug 15, 2016

complaint of lost baggage

Dear Team,

This is to describe a painful experience I had with your airline and am hoping that you would get back to me at priority with update on my luggage. Due to careless operations of your airline and lack of support I was left helpless in a foreign country. I am expecting you to get back to me at priority with complete explanations of the misconduct and poor customer service. Please refer to the incidence narrated below for details. Looking forward to your response. My file Number is CDGEK2900 3rd aug 2233gmt and tag no ek278876 ek 278877.

Details:
I along with 12 other members of the group after spending lacs of our savings opted the France and Germany trip by Cox and Kings tour operator. We boarded the flight Number EK511 departing on 3rd August to from New Delh T3 to Dubai. Due to landing mishap of another Emirates flight which had caught fire in at the Dubai airport our flight was diverted to Sharjha Airport for landing.After 2 hours we were transferred to Dubai airport without any clarification or instructions. No one was at any of emirates counter to suggest the further course of action and finally after a long wait around 7 pm we saw the notice board that our connecting flight for Paris is about to leave within 10 minutes(which was delayed due to the accident). Most of our group passengers were senior citizen and this last minute information resulted in some passengers missing the flight. We reached Paris at 2.30 am and we were waiting for baggage to arrive. However after 1 hour we came to know that our baggage has not arrived and one of the officers asked to fill a form with hotel address. He said the baggage will be delivered in hotel and has given the above file number (CDGEK2900) and a receipt.

We then left for hotel and our tour guide informed us that 7 member could not catch the flight. We reached the hotel without any basic items such as toothpaste brush undergarments and cloths to change. Most of our cash was along in the check in bags which left us with only petty cash to sustain the next days ahead of us. Our tour was to start in the morning and we started travelling in the same pair of clothes. We then started calling the baggage center but received the no support whatsoever. As the tour was for 7 days we had to shift to new city as per the programme. Here I would also like to add that Cox and Kings guide did not allowed us to purchase the basic need items stating the tight schedule. I am disheartened and disappointing to say the 6 nights and 7 days tour was completed in single dress only because of carelessness of Emirates. The follow ups were not at all in place we had and the staff was rude.

On 10th Aug we took the flight from Munich to Dubai and one of the officers at the desk helped to file the status report with baggage not received. I would request the top management to look in the matter on priority basis as due to their non courteous staff and very poor operations our whole tour was spoiled. Due to this mental torture and heavy financial loss I plea the management to refund my whole amount of 3 lacs INR paid to Cox and Kings and 5 lacs as compensation for harassment, embarrassment and pains inflicted to me and my wife. I would like to add that I had spent around 300 euros (borrowed from co travelers) to purchase basic items as guided by your support staff which assured that would be compensated for (something called "Interim Relief").I would request to arrange the delivery of my baggage at my residence at B 1 FLAT NO 1078 VASANT KUNJ NEW DELHI 110070 along with full compensation listed above. You can mail me on ritatiwari1@rediffmail.com. My mobile no is +91 9818400411

Regards
Manoj Kumar Dass
aijazyousaf Send email
 
Jan 20, 2015

careless tagging of passenger luggage creates paranoia

emirates airline ( the worst experience of my life) EK 608

I am sure I am not the first person who has complained about luggage lost by emirates airline, and I know I won't be the last. on the 9th of Jan 2015 a group of 38 people flew to Denpasar bali, Indonesia by Emirates airline( EK 608) taking route as , karachi, Dubai, Kuala lumpur, Danpasar bali, naming one among the world's best airlines . Honestly speaking this was my first worst and should be the last experience with this airline.

while every one from our company group was checking in from one check-in counter in karachi the luggage handler tagged incorrect destination on my and one of my traveling colleague's luggage.

Upon arrival in kuala Lumpur (KL) where we suppose to change our carrier , I learned that my and my traveling colleague's luggage had mistakenly been tagged till Kuala Lumpur only , where as the next connecting flight was from KL to Denpasar bali through Malaysian Airlines. The malaysian Airlines staff was kind enough to tell us that your luggage can not travel aboard , because it end up in KL as per the tag condition . You have to contact airlines personnel in this regards before next flight takes off. upon questioning the ariline personnel. i come to know that the issue arose from embark destination and that was karachi !!.

later, i contact malaysian immigration counter, and explained him the problem, that our luggage mistakenly tagged down in KL, where as all our colleagues have the right destination tag and that's 36 out of 38 people . the immigration cell listened us patiently and gave me the solution . which seems to be easy and simple. the solution was , contact emirates airline office and get one of their personnel along with you . the immigration inspector will allow emirates staff to cross the immigration counter in KL and pick up your luggage from the luggage belt and hand over to me and later I can carry them in person.

for a while i thought , MY GOD i am lucky I get my staff shortly , but upon contact emirates airlines( EK) office in KL airport , it become paranoia. i explained EK staff my problem and the guy was just so encumbrance and discourteous , he refuse to help and said you take a flight and i will try to board the luggage in next going flight to Bali. i also explained him the solution given by immigration desk , but the was reluctant to listen. finally we took Bali's flight with out luggage and hopping that out luggage will reach behind. So, upon arriving to Danpasar , Bali rather than head to my hotel i went to shopping mall to buy dress, shoe , accessories, hosiery, mouth freshener and other basic things.

upon check in to eden hotel, bali I informed them the happening , and if they receive any information from airlines i should be informed. I spend 3 days in bali with out my luggage , and spending and wasting my time in follow up. no proper information was delivered. In addition to the embarrassment of having to scramble to find appropriate clothing i spent much on clothing and restless nights , thinking when would i get my luggage back.

after spending our holidays we all arrived back to karachi via same route , but till today i did not received my luggage back. finally the last contact i made with emirates airline karachi office, I come to know that our luggage is in Bali now after we left the destination and emirates airline is trying to get them back.

I expect to be compensated for my time and extra ordinary expense which i incurred for silly mistake by emirates luggage handler in karachi, a formal complaint will be launched against emirates airlines examining their baggage policy thoroughly in connection with other airlines connecting flights.

sincerely,

Aijaz yousaf awan
Merlyn Dmonte Send email
 
Jan 12, 2015

lost bag

Dear Sir,

My Hand trolly bag was left at dubai airport near the plane staircase . I am 81 years old & could not climb up with it . But the airport staff didnot load it because their was no tag on it. After my daughter Miss Merlyn Dcosta working with DANTA complaint they send it to mumbai by next flight .
My flight NO EK 506 seat no 213 gate no A18 on 10/01/2015 .

Request you to look into the matter & Kindly tell me from were it has to be collected . My contact details are below .
Mr Dcosta William
A 401 Raj Casrle
I.C . colony , Borivali West
Opp Sliver coin Restuarant
Mumbai 400103
Passport No Z1968562
Tel no 022 28931373
Mobile 9869379004
Email Raisaefl@gmail.com
kshah11476 Send email
 
Jan 4, 2015

Damaged bag & lost contents

We were travelling from Los Angeles to Dubai on December 30th When I received my bag in Dubai one of my bag was damaged they tore the lock and zipper and some of my content is missing.
arun22288 Send email
 
Oct 30, 2014

Blackberry Bold 9900 lost at Calicut International Airport

Mobile Phone lost at Calicut International Airport while waiting for flight at Air India Boarding Room

Blackberry Bold 9900
IMEI : 358567049548114
Contact No: 8971568481

Please contact me incase anyone receive info about this.
amrit Send email
 
Mar 1, 2014

2 luggage bags

Dear sir,
I traveled 26feb 2014 frm delhi to nairobi via dubai nd in dubai due to sme technical prblm my luggage was miss ...so i kindly req pls give ur fedback whn i recived my luggage..shortly....
Thanks
Ek 516
Tag num Ek 176567 176568


Best regards
amrit singh
9915509322
Amritrupra@yahoo.com
Delph3108 Send email
 
Mar 25, 2013

Lost camera

I lost my camera sony, color pink in a black case in emirates flight EK335 from manila to dubai departing the 24th march. I am really desappointed since i lost all my holidays pictures.
Please tell me if you find it on this flight.

My email delph3108@yahoo.fr
Thank you in advance for your help

Delphine
Mazen Send email
 
Jan 15, 2013

forgot a phone on the board

Dear,
I forgot my Galaxy note (black colored) at the pocket of the back seat which is in front of me on board. my seat 39 E. the flight departed from Dubai at 2 : 45 am Saturday 12 of Jan and it arrived on Dallas Airport at 10 am on Saturday 12 of Jan. the flight # EK 0221 < I'm not sure about the number. the flight was through emirates airlines. my next connected flight for me was American Airlines from Dallas airport to Omaha airport. I live now on Omaha, NE United States if you want any info for me I'm ready to that. so could you please help me finding my phone cause it has a lot of important info that I don't want to miss.
RESERVATION CODE OVBCXR
eTicket Receipt(s) 1767135095801/02 - ALSID/M
I appreciate your help and thank you

Mazen Alsidran
402-739-7455
Creighton Univirsity, Davis Sqaure box # 260
Omaha, NE 68178
Khaled.m.na@hotmail.com
Mazen Send email
 
Jan 15, 2013

forgot Galaxy note on board

Dear,
I forgot my Galaxy note (black colored) at the pocket of the back seat which is in front of me on board. my seat 39 E. the flight departed from Dubai at 2 : 45 am Saturday 12 of Jan and it arrived on Dallas Airport at 10 am on Saturday 12 of Jan. the flight # EK 0221 < I'm not sure about the number. the flight was through emirates airlines. my next connected flight for me was American Airlines from Dallas airport to Omaha airport. I live now on Omaha, NE United States if you want any info for me I'm ready to that. so could you please help me finding my phone cause it has a lot of important info that I don't want to miss.
RESERVATION CODE OVBCXR
eTicket Receipt(s) 1767135095801/02 - ALSID/M
I appreciate your help and thank you

Mazen Alsidran
402-739-7455
Creighton Univirsity, Davis Sqaure box # 260
Omaha, NE 68178
Khaled.m.na@hotmail.com
thomindia Send email
 
Jun 15, 2012

Lost my mobile in Business lounge at dubai airport

----- Original Message -----
From: "thomson" <thomindia@vsnl.com>
To: <mhbdelek@emirates.com>
Sent: Friday, June 15, 2012 1:31 PM
Subject: Lost my mobile in Business lounge at dubai airport

> Dear Sir / madam,
> my name is deepak aggarwal ,i have just reached delhi , i was traveling
> through emirates, my flight was on 14 june from dubai airport to delhi at
> 4.15 am to delhi , my flight number EK-0510 , my seat number was 2f. i lost
> my mobile in business lounge at dubai airport. i would be really thankful if
> you could find my phone as it has all my contacts and i will face lot of
> problem if i am unable to get it back. my phone is carrying the number
> 00447768572690. you can reach me at 00919810157394 and my address is m-129
> greater kailash-1 new delhi-110028. ill really appreciate if you will take
> interest in this matter and find my phone
> thanking you
> regards
> deepak aggarwal
> M-129 Greater Kailash-1
> New Delhi-110048

email : thomindia@airtelmail.in and thomindia@vsnl.com
>
User926010 Send email
 
Apr 1, 2012

Lost luggage!

Dear Sir,

My name is Suneer Babu I am traveled EK563 Calicut to Dubai on 28Th march 2012 That time my money wallet is missing That included my driving licence credit card and oTher personal documents my mail ID is suneerct@rediffmail.com
Kapila Send email
 
Feb 23, 2012

Lost luggage!

Dear sir,
On board EK 348 from Dubai to Colombo on 30th December 2011 we were seated in row no: 29. My son has left his gift bag of emirates to which he has included some of his other gifts and we would be very grateful if the bag could be returned to us. My seat no was 29 G,

Best regards,
Kapila Dayaratne
Mobile :- +9471 226 6650
Residence :- +9411 250 6637
E mail kapila.dayaratne@ranbaxy.com
Deepak Saxena Send email
 
Feb 23, 2012

Lost luggage!

Dear sir i had purchased a brand new SEKONDA watch code 0355527600012 white dial, from bkk to hkg flight ek0384, from bkk duty free, Date 26.11.2011. It was placed in my laptop bag placed overhead baggage compartment. I remember i had placed my baggage not on top of my seat due no space so kept a little fwd from my seat 78H, in same place. But when i came back to home and excitingly opened by laptop bag to take it out to my daughter it was not there and hence missing. Could not expect this at an emirates flight. I dont know how and where to approach emirates as there is no section for this type of lost and found section in emirates. There office today in hkg is also closed. If anyone can help pls send me email at saxenad2010@yahoo.com. I am skyward member EK282359243.
Send email
 
Feb 23, 2012

Lost luggage!

I traveled from Thailand to Dubai on July 26th, on a holiday of a lifetime! As in I mean, I spent well, as a one off to 'splash out', savings used tec. Myself and my partner arrived in Dubai early am, to chaos when it came to luggage retrieval. Our flight from Bangkok was showing anywhere on any info boards in baggage reclaim. Being on an expensive holiday with Twohigs and considering the excellent service we received at Amsterdam, Bankok and Ciang Mai airports, I remembered coming to Dubai airport, a long, long walk, and someone with my name, telling me, my tour guide would meet me at arrivals , giving me a mad map of the airport!!!

Anyway, carusel kept going, buggies being discarded to one side, wheelchairs, suitcases??? I thought MAD?? This is not right, asked a female in an emirate uniform twice, still have her name in my head, was their a delay or a problem with luggage coming through, she told me it could take up to 6 hrs!!! Anyway, my partner, far more patient then me, ws now getting a little fed up, we had checked oot from our hotel in Chiang Mai 24 hrs earlier and really needed a freshen up, met another guy from Australia whose suitcase hadn't turned up either.

Went to BAGGAGE RELAIM EMIRATE OFFICE AT ARRIVAL!!! What a queue, what a system!! No system at all!!! Eventually some very "FRIENDLY' female EMIRATE AIRLINE member of staff, asked my partner in front of my, to tell his lady friend to 'calm down!!! I was only asking how long more after 4 hrs waiting , I was in Dubai for 3 nights and I had paid well for the same, 1st night flying, didn't want 2nd at airport.

With agreeable, ny partner reluctantly put in claim for lost luggage with same emitare desk and we left to enjoy hol. Needless to say, the fab Jumeriah and no luggage, gud luck, the few days were ruins.

My mates suitcase was returned to the hotel later on the same day of our arrival, but despite re assurance from airline staff, hotel staff and emirate airline staff, I am now lost. My suitacse with all, souvenirs, memoirs, whatever from Thailand, my HOLIDAY of a lifetime is??? Money will never replace it! I had personal insurance for the trip, they are waiting for a letter of confirmation from Emitare Airlines for a wk now, by email!!! in order to process my claim.

I will never be compensated for what i had in my suitcase but MAd that I have had to call Emirate Airline Baggage Service 00971 4 2133233!!! I know he number off by heart, I have rang this number 18 times in the last wk!! Still I have no letter for my insurance company! And my belongings and purchases, gifts, souvenirs are??? Lost!!
Katrin Solti Send email
 
Feb 23, 2012

Lost luggage!

Dear Sir/Madam

Salaam !

This is to report a lost of my memory stick (small, approx. 2 x 3 cm) for the camera on the Emirates the particulars of which are as following:

1. Flight No. EK 051
2. Date: 22. Nov, 2011
3. From: Dubai ( DXB )
4. To: Munich (MUC)
5. Departure time: 16:30
6. Seat No. 30 J (or next to it)

I would be more than appreciative to be given any lead of wether it has been found or not.

Thanks & kind regards,
Katrin

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