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Emirates Driving Institute

United Arab Emirates

Consumer complaints and reviews about Emirates Driving Institute

namratah Send email
Oct 18, 2021

EDI File Cancellation - without consent

I have registered with unlimited contract with EDI in March 2021, and I got my tests cleared and the first availability by May and in June I asked them to check how much Refund will I get if I cancel my file with them, and when they confirmed the amount I told them that I will get back to them and after a day or two I asked them not to cancel the file as the Refund money was less and I continued with my classes and tests and after two months I was informed my RTA file has been cancelled in June for which I did not provide my consent and they had refunded the amount of 1800 to my credit card which I’m completely unaware off. so all the classes I took after the month of June was chargeable now and since September to this date I’m waiting for their call back to clear my file and pay the remaining amount, I have been following-up with them every other day and they have the worst customer service they pass your file from one table to another without any clear information and now my learning permit is expiring my file is closed from EDI and still no clear feedback from them.
Definitely the worst driving class in Dubai.
hisham abdulla Send email
Aug 15, 2021

vey lag and also not receiving driving classes

Not getting any classes and suggesting to change the booked test dates even if there much more days days to take classes. too much delay in getting any response and getting any sort of classes. EDI is not able to give classes to students on time and made them suffer. the service is not accepting any request made.
Rumana_shihab Send email
Aug 9, 2021


Im female edi student came for councelling half an hour late from the given time slot.but the instruct asked me to go to the male councellor.she can atleast cancel and ask me to come next day.I was too much disappointed waiting in the male waiting room.I was the only female there.please kindly dont repeat this to us.I request you to give female councellirs for female students .thanku
User926697 Send email
Apr 2, 2012

Poor Service

Can anyone tell me what is that the rta examiners are looking for ? today i failed my 3rd road test, in which he made me drive only for meer seconds literally :S. I really fell frustrated and disappointed, and also feel something is really funky about EDI. btw!! are all the cursing and judging about EDI is f**ked up really true ?
Yaomingwei Send email
Mar 15, 2012

Poor Service

My automatic road test was on July 12. Testing time on the receipt from their Internet City office says 7:30 am. Location: Emirates Driving Institute Headquarters in Al Qusais.

I arrived at 7 oclcok. My name was called around 8 o'clcok. I hopped in the car with a RTA guy and 3 other students. Then i found out the car is manual. We went back to the office, I told them i had switched from manual to automatic and showed them the receipt. They said no, you have to change your learning permit as well. But NOBODY told me to do that before. The guy in internet city office only took my money and gave me the receipt.

All right, i ran around and within 1 hour changed my learning permit to automatic. I came back to the waiting area, showed them my new learning permit, and waited and waited and waited and waited...until 4 pm!!! During this time the EDI guys and RTA guys of course had their lunch break without informing the students anything. I was bored to death. Later i found out there were at least 3 other students who were supposed to have their automatic road test at 7:30 am but like me, they waited until after 4 pm or later.

i find it very ironic that their slogan is "proud to be professional".

Since most students there are subcontinental, i believe EDI and RTA people simply don't give a shit about respect. Sadly, most students raised no objections.

I later complained this to my Egyptian instructor from EDI. He said many Pakistanis in the Al Qusais office take bribes.
Omaryafi Send email
Mar 15, 2012

Poor Service

This Institute is the worse, i have ever see, i did my motorcycle test and the result was really surprising which says i didn't do certain search and scan while i did, but the issue that the RTA examiner was busy on the phone and didnt pay attention, speeding 45 km/hr instead of 40 km/hr was considered as immediate fail. applying what is written in handbook turned out to be wrong as the examiner said. examiner kept the student wait for an half an hour until he finishes his tea and cigarettes, this was total arrogance. cant believe how i failed even i went there on my suzuki 1000 bike, which i bought one month ago brand new and did 2000km on the odometer.
this is really crap.

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