Same thing, charged account for trialo that I didn't even use up. I am disputing the charge thru me credit card and my next stop is the better business bureau.

I was also charged $31.99 during my free trial. First email said no refund but second claimed they would refund and cancel me. I have it in writing, just in case. It was a little effort but appears they are doing the right thing. Of course, I had signed up for the lowest-priced package...