To Whom It May Concern:
I am writing regarding your work order #22342.
On Oct 3, 2012, I called Enmax customer service around 1:00pm since my house furnace did not work properly. The repairing technician came around 6:00 pm and replaced the thermostat, and then the furnace works.
As you check the attached work order #22342, we were charged three items below:
Demand Service Call after Hours: $187.50
Diagnose Tic & Labor: $125.00
Focus PRO 5000 TH5110D1006 Thermostat: $302.91
The charges in the first item $187.50 and the second item $125.00 sounds unreasonable. I asked other people in a Calgary local forum. The people have same problem with their furnace spent $150 --$ 200. None of them was charged over $200 for replacing thermostat only.
Especially, the charge in the third item, please kindly check the attached screenshot. The thermostat’s price is $31.75/EA and the item number is Focus PRO 5000 TH5110D1006. And we were charged up to $302.91 for the exact same product. It must be something wrong here. Could you please send me a product charged list?
My experience has left a bad taste in my mouth. I am looking forward to getting your response soon.
Sincerely,
Nicole Feng
Enclosures [EasyMax Work Order #22342; Screenshot for price Thermostat Heat/Cool RTH5100B1033; Picture of Thermostat from Enmax in our house]