So received a bill.in January from enmax for 238.00. Paid this in full. Received bill in Feb. Over 1000.00 right behind that bill a disconnect notice. Called to speak to manager no one would transfer me. They said that I had an overdue amount from Dec. The bill I received in Jan was apparently from November. January also showed charges under other being 323.00. Paid 500.00 on 1000.00 bill 3 days later utilities put on 15 amp service. Yup 2 toddlers in the house and can't cook them a meal. After speaking with customer care from enmax, they told me that I should have made arrangements, keep in mind I asked to speak to a manager two times. They also said unless the other 500.00 is paid they won't hook it up.

I moved my electricity account to BowValley Power onto a Floating Rate, which flows through the industrial Alberta Electric System, System Marginal Rate plus $0.007/kWhr. For the period of Dec 01 - 22 2014 my Energy Rate was $0.0382/kWhr. For the same period of time Enmax Regulated Rate Option was $0.072982 (as taken from their web site). Note, Enmax does not offer a Floating Rate, likely as it is not lucrative enough. If you are more interested in fixed rates BowValley Power offers a fixed rate of $0.0665/kWhr with a deposit of $200, on which a 5% interest is paid. Enmax EasyMax fixed rate is $0.0779/kWhr as of Jan 21 2015.

Enmax has invested considerable money, and assumed substantial risk with the construction of new generating facilities, such as Shepard Power Plant at $1.3 billion here in Calgary, by securing cheep debt on the back of Calgary Property tax payer's who unknowingly ultimately assume the risk for these facilities. Although Enmax sold 50% of the plant to Capital Power, Enmax retailed all the risks for the entire project cost overruns, which I understand to be considerable. With only one share holder being the City of Calgary who's council is woefully ill equip to judge the risks being racked up by Enmax, the city residents are being unjustly and unnecessarily burdened with risk. Now Enmax is planning to assume 50% of the Genesee Unit 4 & 5 at $1.4 bill. I hope that the city council comes to there senses and prevents this from happening, but I don't have allot of faith in our council's ability and knowledge to make the right choice here, as it's way over there heads.

Enmax justifies these new plant investments based on the fixed Easy Max retail rates they have signed up, rates which can be cancelled with 30 days notice from the customer. Enmax could just as easily secure the city's power requirement from the open market and allow those who are qualified take the substantial capital and market risk. It will only be a matter of time before the poor decisions of Enmax and the City Council will be bore by the uninformed city residents, particularly as we enter a period of prolonged low power prices.

So send a message to Enmax and save some money while your at it, find someone else to provide your residential and commercial power requirement, it's a free market.

I just got a bill in the mail from these crooks all for deposit charges to my account. $150.00 for water and sewer and $300.00 for Electricity. $450.00 in deposits, on one bill, not including usage. This is due Aug 11 as well or I face disconnection. How is this even legal?? I'm a single mother and have only my income coming into my home. It's complete and utter BS!!!

I'm outraged at the amount of "Service Charges" they can get away with!!

Ideally my bill should have only been $160ish for Water/Gas/Electricity/City Garbage

I was dinged for almost $120 alone in Service charges bringing my bill $280

I'm in a 900 Sqf duplex!!

That is insane

Then to make matters worse, they are back charging me for "extra" amounts they had found I had "used" in months prior. My last bill was over $500!!!

To Whom It May Concern:

I am writing regarding your work order #22342.

On Oct 3, 2012, I called Enmax customer service around 1:00pm since my house furnace did not work properly. The repairing technician came around 6:00 pm and replaced the thermostat, and then the furnace works.

As you check the attached work order #22342, we were charged three items below:

Demand Service Call after Hours: $187.50

Diagnose Tic & Labor: $125.00

Focus PRO 5000 TH5110D1006 Thermostat: $302.91


The charges in the first item $187.50 and the second item $125.00 sounds unreasonable. I asked other people in a Calgary local forum. The people have same problem with their furnace spent $150 --$ 200. None of them was charged over $200 for replacing thermostat only.


Especially, the charge in the third item, please kindly check the attached screenshot. The thermostat’s price is $31.75/EA and the item number is Focus PRO 5000 TH5110D1006. And we were charged up to $302.91 for the exact same product. It must be something wrong here. Could you please send me a product charged list?

My experience has left a bad taste in my mouth. I am looking forward to getting your response soon.
Sincerely,

Nicole Feng

Enclosures [EasyMax Work Order #22342; Screenshot for price Thermostat Heat/Cool RTH5100B1033; Picture of Thermostat from Enmax in our house]