Dear Sir/Madam,
I Aliya Qayum would like to bring in your notice regarding the extremely negligible attitude of your employees on 31st July 2019 at 8:33pm (near Herriot Watt university) station I went to fill fuel but to my shock I almost faced death. After, getting my tank filled, me and my friend noticed extreme ignition and petrol exploding out all over the car, no one came to help I had to continuously honk horn to get the staff attention, one of the staff came and said the hose was not functioning properly, the extra oil was all spilled on the car. I myself had to clean it, the manager who was watching all this completely acted ignorant and just turned away. The bigger shock was that I Was charged for the extra spill. This kind of incompetence, insensitivity cannot be expected from UAE’s prime oil company. The company which takes pride in being Dubai’s economic face cannot afford such highly dangerous customer service.
Being a sister I had to bring this into your notice as we as a family went through this traumatic experience.

Regards,
Aliya