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Experian

United States,
Texas

Consumer complaints and reviews about Experian

rcmshadow216 Send email
 
Dec 19, 2020

PERFECT CREDIT FOR 35 YEARS

I AM RETIRED INDIVIDUAL AND HAVE A CREDIT SCORE OF 806. THAT SCORE IS CLASSIFED AS EXCEPTIONAL IN EXPERIAN VIEW. MY DISPUTE IS THAT MY CREDIT SCORE SHOULD BE AT LEAST THE MAXIMUM OF 850. WHY, BECAUSE I HAVE NEVER MISSED A PAYMENT FOR 35 YEARS, I OWE MONEY ON A SMALL MORTGAGE ON OUR HOME AND A SMALL BALANCE MONTHLY ON AMERICAN EXPARESS, WHICH WE NORMALLY PAY OFF MONTHLY. MY POINT IS ABOUT A YEAR AGO EXPERIAN SHOWED THAT I HAD A CREDIT SCORE OF 826 AND IT WAS LOWERED BECAUSE A VENDOR CREDIT CARD WAS CANCELLED AT MY REQUEST BECAUSE WE DID NOT USE THE CREDIT CARD. EXPERIAN, ABVIOUSLY DID NOT CHECK AND PROBABLY MADE AN ASSUMPTION THAT OUR CREDIT WAS CANCELLED FOR NOT MAKING A PAYMENT AND THAT WAS NOT THE CASE.

THANKS, FOR YOUR REVIEW AND I APPRECIATE IF SOMEONE CAN ADVISE ME WHY MY CREDIT SCORE WAS LOWERED FROM 826-806?
Fixthis Send email
 
Oct 21, 2019

ExperianBoost

I am Protect ID consumer with Experian for many years. I recently signed up with the ExperianBoost, where you add your banking info and Experian tracks utility payments to help boost your credit score. I pay all my utility bills using this bank acct. and Experian only boosted my score 7 pts. FINE. Within a few months of signing up one one tried to access my bank account from an unknown computer....which I was notified immediately from the bank about this breach. I closed the bank account and then got hit by Experian for a -25 pt decrease in my credit score for deactivating the account that had Experian Boost associated. Since I do not know where the fraudulant sign on occurred I am no longer using ExerianBoost for the new account. But more importantly...how can Experian only raise my credit score 7 points and then lower it 25 pts after a fraudulent occurrence? This isn't right.
gayle66 Send email
 
Sep 27, 2015

false information on my credit

Will not remove capital one auto financing after 7 years on my dispute. It's the law.Also false information like Tomball Dodge, car finance and Gmc. I haven't even been to a car dealership. This is fraud all day long.I do believe someone is using my social security. If it doesn't stop I will file a lawsuit. My name is Rodney Gayle.
tarikocon Send email
 
Aug 24, 2015

free report cost me $22

I ordered the free annual credit report and Experian charged me $22.75. This is a scam. Beware of Experian. No one at customer service helped. I had to dispute it with my credit card.
tarikocon Send email
 
Aug 24, 2015

Free report cost me $22

I ordered the free annual credit report online. I was charged $22.75. No one helped at the agency, everyone passed responsibility to someone else. This is the biggest scam I've ever seen.
hope57 Send email
 
Aug 4, 2015

Experian is misleading

I paid $1 to see my credit score and noticed a $21.95 charge 8 days later. I call my bank & was able to place a stop on the transaction , I called to inquire about the charge , after trying to reach a representative almost all day , finally got through , they stated I ordered a membership. I did not. the web site does not state anything about credit monitoring membership,,There must be a fine print disclaimer. They said I had 7 days to cancel. I was never send anything stating anything about a membership, I wanted to see what they would do if I ask for a refund , so I ask , they said no refund , this should against the law , does anyone know what can be done to stop this company from misleading the public
mred Send email
 
Jun 5, 2015

Inaccurate information reporting

The information I am referring to is a collection, which was removed through a dispute; then my credit was pulled by the USDA. A " no score " was reported. A week later, my credit was pulled by another agency and a 538 score was reported from Experian. The collection that was removed just a week earlier was reported negative again. I then made a call to Experian to get it removed and to dispute two other items on my report. I was told that because I had previously disputed the one I would have to write directly to them. The other I was able to dispute through score. I proceeded to call Experian to challenge the scores which are not showing at the other two agencies. This is a great hindrance as we are both trying to build our credit and get a loan to buy a house in another state where we can get adequate medical care. Denial is both life threatening and very frustrating. If all agencies were reporting the same I would have no issue with this, but even when I called back Experian after their detailed call they failed to have any recollection and could find no record of the call. How am I as a disabled American supposed to improve my life if I can't even count on the agencies that regulate it?

Please call me for any clarification. We need to talk to a corporate executive at Experian so we can get corrected, but we can't even get to a supervisor. Copies of dispute letters are available.

Sincerely,
Edwin J. Criswell
406-257-3933
[email protected]
Nafferton Send email
 
May 4, 2015

Mandantory opt out

Got swindled by experian and the "free" credit report with credit card info - must be very common as their 800 number give instructions on canceling through email without prompting -
Looks like most common choice for their customers is - get me out of here.
stocker544ed Send email
 
Apr 20, 2015

Online Dispute

Both TransUnion and Equifax allow disputes online. I tried to access a feature like this for Experian. It pulled up, and I saw that 6 out of 10 names listed for me were either wrong or didn't even exist! I followed the link and sent them my DL. That was it! They cut me off and wouldn't let me dispute anything else online! I had dozens of mistakes on Equifax and TranUnion! I can't imagine Experian being any better. If the ID page was any indication, they have more mistakes!
Seabeeyoung Send email
 
Aug 2, 2014

No care for customers

My husband & I got our "free trial" with Experian. The "free trial" ended while my husband was in the hospital & I was unable to get time to call & cancel. 2 days later when I had a moment to breath & look at my banking account I see Experian had taken out money for full memberships for is both. Which causes our bank account to bounce from the surgery we just paid for. When I called today to get a refund & cancel they refused to refund our money. All because we were 2 days past the cancel date. I had no way to cancel & I was NOT thinking about my credit report while my husband was in the hospital. This company does NOT care about it's customers. You do not matter AT ALL to them, you're just another dollar. DO NOT USE THIS SITE.
User205886 Send email
 
Apr 4, 2012

Credit Terrorism

I'm not scared of attorneys, I just want to find an attorney NOT SCARED of Experian, and feels, I have a case against them, because despite their lame excuse and bad treatment of me, what attorney in his/her right mind, would want to take on Experian when they failed to do their job, in verifying the S.S.N. and then a $235, 000.00 Federal Tax Lien shows on MY credit report when another Michael D. Lucas of Brazoria county don't have to pay a dime!? When the I.R.S. / Internal Revenue Service tried to talk to Experian even the IRS field agent in Austin is treated like dirt, so the agent told me. I just feel if someone is going through the same thing as I am, to let me know how they handled the issue, if they found an attorney? The issue kept getting worse and worse, till I had to contact the Hamilton County Sheriff's department, and the Sheriff's Dept told me, Experian said it was "Credit Confusion" if there are those suffering bad credit scores and or junk on their report, could be denied a loan for a house, newer vehicles, ability to refinance on existing loans and home mortgages, promotion on their existing job or trying to get a job!! I just feel discriminated against, and targeted, since the issue apparently is not resolved. It looks like a lot of lawyers are scared of Experian since I can't seem to find an attorney, and don't know where to start or who to contact? Then I PRAY TO The G-d of Abraham, Issac, and Jacob, everyone at Experian goes through exactly what I go through! May those who draw a check at Experian who don't care about me, and those they serve go through $233, 000.00 Federal Tax Liens, and dispute errors on their credit report, and be "Credit Confused" like I am!
User205886 Send email
 
Mar 27, 2012

Credit Terrorism

601 Experian Pkwy
Allen, TX 75013-3701
(972) 390-5000‎

Apparently, I want to find a lawyer who specializes in dealing with or knows the
law about Credit Terrorism. I submit my complaint that Experian has commited
an act of Credit Terrorism! The Credit Terrorism is mainly the factual based
evidence that the Experian Company refuses to provide live telephone support,
and totally automated machines that make deliberate errors to people's credit
report! People's lives are TERRORIZED by Experian and other Reporting Agencies
like them, who do not provide adequate security to the Credit Report in question. I feel terrorized by Experian and the constant complaining and no
live representative who can assist the issues, must be sued! I ask anyone who
is a lawyer or knows of a lawyer to file charges of Credit Terrorism, and file
lawsuits against Experian! Before it is too late!! Is there a way to go to Allen, TX
and protest this, get the media involved!? Let put this on CNN or Fox News!
I propose that Experian does not care about people's lives or well being, but is
just collecting information to terrorize the people they claim they protect! I
urge all credit conscience people to please consult an attorney and file papers
on Credit Terrorism charges against Experian!
User205886 Send email
 
Mar 27, 2012

Credit Terrorism

Well, someone at Experian screwed up again!! The 'other' M. Lucas in Angleton, TX in Brazoria county listed an address that IS NOT on my credit report. Protect My ID sucks,
but, I think I'll switch to LifeLock! But It appears, Experian is a bunch of losers who can't
even verify with the social security number, and did what they did in the past, screwed up putting another M. Lucas's debt, and issues on MY name only. It appears, Experian is so behind the times, they can't check, verify and even contact me, by phone that this address came up! It SHOULD NOT HAVE Happened? Is Experian so reluctant to verify? I wonder if I screwed with everyone's credit report at Experian how mad they would be!! But that's OK, Screw the poor person!

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