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Express Scripts

United States,
Tennessee

Consumer complaints and reviews about Express Scripts

C dowell Send email
 
Apr 24, 2019

Meds Lost In Transit DHL to USPS & to me

Since 2/15/19 Express Scripts has lost our medications twice in transit to our home. There seems to be a major problem with DHL to USPS on Friday afternoons. The tracking stops over the weekend and then the package is returned to NJ to be reshipped out again. This was fine with the fish oil but not the second RX for Eliquis. Both required a Pre-Approval which delayed the initial shipment then the shipment was lost in transit. Express Scripts needs to look into why the packages are getting lost and do the corrective action necessary. They want to make a note in the file but I prefer doing something about it. Until it is corrected I doubt I will be recommending Express Scripts to anyone.
markellis Send email
 
Apr 30, 2018

Express Scripts Delivery not Received

My Dr. sent in my prescription on 4/2/2018. I called about it on 4/13/2018. I was told by express scripts that the RX was not received so I had them send it again. I received a phone call a few days later saying that Express Scripts had attempted to contact my DR and that it had been more than 24 hrs since they had contacted her. I followed up I believe it was 4/26/18 and I was told that my medicine was delivered on 4/20/2018. I never received this medicine and made a 53.00 copay on 4/18/2018. I was told that they could request another Rx from my Dr. and expedite it but that I would have to pay another 53.00 copay. That is insane, I didn't receive the first package and asked if there was anyway I could have it delivered as a signature required in order to deliver it and I was told no, that it wasn't possible. So, what am I to do? I'm screwed out of 53.00 and there is nothing saying that if I did reorder it again that the very same thing would/could happen again. This is very poor customer service and I will do what I can about contacting someone to register a complaint. This is not a good way to do business for anyone but express scripts. Why can I not have it delivered either requiring a signature or that it be held at the hub and I pick it up?
I would like for someone to help me resolve this. This is no way for Retirees/Veterans to be treated.
wsf Send email
 
Mar 31, 2014

delayed enrollment

a new pharmacy attempting to enroll with express scripts. First, they CHARGE you to enroll (no other prescription benefit manager does that), then they tell you it will take 10 weeks...well, actually they tell you that but when you submit the paperwork, then tell you "up to 21 days". When I call to check status, they are working on apps received a month ago. After approval, they MAIL you contracts to sign and mail back before you are in system. It is a completely NON provider friendly system, they are completely unconcerned or, in my estimation, making absolutely NO attempt to be more efficient (their staff just says "i'm sorry" like they have already said it 300 times today...and completely without indication that they really care or will or can do anything to change it. They are sorry ok. In my opinion, probably antitrust given that Express Scripts has to contract with retail pharmacies that are competing with their own mail order. And the government seems COMPLETELY unconcerned about this lack of consumer option or the roadblocks put up to impede competition. The consumer suffers when these PBMs have the power to contract, slow contracting, and even set prices. You think they pass cost savings on to consumer? Yeah, right....
suzyqpev Send email
 
Mar 25, 2014

not getting scripts

Last year my husband could not get his heart medicine, express scripts blamed it on the Drs. office. Now I am having the same problem. My Drs. office has sent them an order at least a half dozen times in the last two weeks, it still has not been processed. Express scripts blames it on the Drs. office. Any suggestions?

Mrs. Randy Peverill
suzyqpev Send email
 
Mar 25, 2014

difficulty getting scripts

Last year my husband could not get his heart medicine - express scripts blamed it on the Drs. office. I am now having the same problem. My Drs. office has faxed an order form to express scripts at least a half dozen times in the last two weeks - still hasn't been processed. They blame my Drs. office. Any suggestions?

Mrs. Randy Peverill
Mad As Hell In Tennessee Send email
 
Mar 5, 2012

fill prescriptions even if i do not order any meds

Two times in the last two months express scripts have filled medecines that are duplicates. Then they tell me its my fault and that I have to pay for them anyway. What kind of crap is that. You mess up and I have to pay for it. This is total nonsense. My regular pharmacy would not fill a duplicate they would put it on file. I should not have to pay for something I did not order, much less something that I already recieved.
Whythelongfaces Send email
 
Mar 5, 2012

fill prescriptions even if i do not order any meds

When patients bring in scripts to the pharmacy, and do not tell us NOT to fill it, we fill it. We do not have time to look at each patient's profile to see if you have a script for the same drug. We have other patient's to care for. You should have your doctor write on the script HOLD before he faxes it.

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