My complaint is that I went to the hair club salon for abnormal hair loss, they examined me and said it was nothing serious and it was something that had a solution. They gave me a price for the treatment, which was almost $5,000 dollars. itching, burning in the scalp and hair loss instead of diminishing increased more and more I went to them and they told me that it was normal at the next appointment they changed some products but every month it was worse. The treatment lasted a year in which I had no good results. On the contrary, my hair is getting worse every day. I contacted Ellis to talk about the case and they supposedly gave me a solution to go for 6 more months at no cost and they didn't even comply with this, I tried to communicate, I left messages but I don't get any response at this point I demand the return of my money