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Consumer complaints and reviews about EyeMasters

TEXAS HOTEL Send email
Feb 27, 2012

Refused to make lenses unless I take new exam

My last 3 pairs of glasses came from this Eyemasters at Lakeline Mall in Austin, TX. Two of the frames with flex frames have broken at the same place-the nose bridge-without cause & in a fairly short timeframe. The frames which broke were really comfortable & lightweight & while I will not buy another pair of those frames, that is not the issue. The issue is that the eyeglass frame is broken & I want to buy a new pair of glasses at my expense. My prescription, which they have on found & is on file, is more than 2 years old. Even though I have no problem with my lenses/ prescription, Eyemasters will not sell/ make a new pair of glasses for me unless I pay to have a new eye exam. Eyemasters is forcing me to pay for an eye exam which I do not want and which I feel is totally unnecessary.
Monurp Send email
Feb 27, 2012

Refused to make lenses unless I take new exam

I purchased lenses from the Eyemasters in Brownsville, Texas. I used my insurance for the first pair and could not purchase another pair with insurance so I had to pay out of pocket for the second pair. I had just purchased my insurance (never had vision insurance before); so I was not aware that I could of had a 50% off the second pair. When I was made aware, I was promised to be refunded and then was denied by the manager. She decided to go back on her word and offer that I buy a third pair (that i do not need) and give me 50% off that one (GREED). She stated she could not go back and change a previous transaction as per the in-network insurance agreement --she imposed a new rule that does not exist . Why is it she can make an exception on a third pair (paid out of pocket) and not make it right with the second pair (still out of pocket)?
Do not go to Eyemasters!! You cannot trust a business that does have integrity and treat their customers with respect. If their only goal is to steal from their customers, then how can you trust the workmanship of their product? GREED is their only motivation.
I plan to contact the media from my hometown and have them do a segment on my experience. The media has been very successful showing the public of businesses that steal with no shame. I want everyone to know.

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