Good morning,
Today at round about 11:40 I called into your branch and selected to speak to a consultant. A Nono came to the line.
Not only was she extremely offensive. But I requested to speak to her supervisor and she literally didn’t want to put me through. I asked her not once but twice if she could allow me to speak so she could know what my problem was and both times she became irate, talking louder and not giving me a chance.
I eventually persisted she put me through to her Supervisor and that’s when I spoke with Vanessa. She listened and helped me.
This is very bad customer service. To have people with the attitude such as Nono displayed today is shocking. There are many people sitting at home that will give there limb’s for a job. But people like Nono (Who fully represents Fast Way Couriers) Is just rude and unhelpful. For a Global company that’s been around since 1983 this is unacceptable.
I want to escalate this complaint to the highest level. I never met “Nono” with any hostility. All I needed was help delivering my parcel.