I had called Festiva on several occaisions to settle a bill pertaining to an asessment that they instituted one year after they purchased the Atrium Resort Sint Maarten N.A..and just settled recently ( they were the on sight sales agents for five years prior to the purchase).
We had never received an official bill for this particular unit and so I needed the documentation to pay said bill prior to their self instituted deadline. after fumbling around with several stories.
I.E. the bill will be mailed later. we can't locate the party on your lease. etc. I received an email extending their deadline for two weeks and promises that a new bill would be mailed soon. it newer came.
what did come several weeks later was a threatening letter to pay a $170.collection charge. $50. pluss $120. and a deadline to do so. If I didn't, the threat was that they would forclose on my $22, 000 paid in full timeshare. and damage my credit by fowarding my account to another collection agency.or words to that effect. Imagine the hutzpah!
this company is brutal! in my opinion from dealing with them for many years is that their only concern is to blead you of your money and strip you of your property. so as to sell points.

I totally agree that they are BRUTAL in their collection practices. After being a member for 26 years and always paying our maintenance fees and assessments on time, we had one misunderstanding of a billing and the fees they mounted on were $155!!! And you, the member/customer are always wrong, even when you prove Festiva wrong. When first contacting Festiva about the billing and explaining the problem, it was represented to me that the fees would be waved. (No, I didn't write down verbatim what was said). When the fees were not removed a few months later, I called back. One representative argued with me endlessly that I had never called about the billing and fees, and that I should educate myself on my finances better. Then I was transferred to another representative that brought up all of the notes about when I had previously called. I was transferred to another representative who told me I was never told they would remove the fees, and that I should record my conversations. Every representative said there is nothing they can do about the charges and they do not have the ability to make any adjustment, however, they would not let you talk to anyone that does have the authority. As a customer and "member" of something, I have never been talked to in such a demeaning way. I was shocked at their attitude to a long time member; they simply throw up their middle finger and say too bad. Pay it, or you don't get to use your place. They have you in a corner and they know it. They can charge whatever they want. My family has always enjoyed going to our timeshare at Blue Ridge Village, but I will never again buy something from this company nor recommend them. They are horrible.