Submit a Complaint

First convenience bank checking account

United States,
Texas

Consumer complaints and reviews about First convenience bank checking account

Ldt4angels Send email
 
Jan 17, 2020

Illegally charged overdraft fee

I checked my checking account online before and after midnight on January 15, 2020 and a payment to Toyota financial was not shown. I had my son take off work today the 16th to our money in my account so I would not be charged an overdraft fee. He made the deposit and I checked my account online and they put the payment to Toyota on 15th and not 16th and charged me an overdraft fee which made my account negative. Talked to rep at first convenience and she told me they probably held the money till today the 16th because there was not enough money to cover the payment but it shows they took money out of my account in the 15th. Talked to a supervisor and she would not refund overdraft fee to make my account positive. I asked her what time on the 15th to Toyota and she said there is not a time shown when the payment was made to Toyota in the 15th. How convenient. She argues with me that the payment went out in the 15th and I told her it did not because I checked my account online before and after midnight. According to your complaint board and the many complaints this happens a lot. I want the overdraft fee refunded to me and this practice stopped. It is unethical and illegal.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints


    Recently Updated Complaints


         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username