I ordered a Healthrider Treadmill for my husband for Christmas. When I received it the packaging was completely damaged, the box was totally tore apart and then shrink wrapped. I refused the packaged and sent it back with the deliver man. I called Fitness Blowout right away to explain my problem. The gentleman (I use the term loosely) that I spoke to was extremely rude and told me that he guaranteed that the machine was packed in the box so well that there would be no damage, He told me he was calling the shipping company and having that machine sent back to me. I explained that it was a Christmas present and that I did not want to have to worry about damage. He told me to put it all together and if there were any issues call back. This machine weighs 340 lbs. I explained again about this being a present and it did not want to have to do that and try to find a place to hide it until Christmas. He then told me that I received free shipping and I was going to take the machine back and then deal with the problems. I told him I would rather cancel the order, he then began to tell me very rudely may I add that I could do that and pay for the shipping back and the restock fee. He argued with me continually until I was so frustrated I told him to ship the damn thing back. I am paying $1400 for this piece of crap machine. There were many pieces damaged. We did have a part replaced but as we began to put it together we realized there was more damage. I have not called the company back I do not want to deal with the rudeness of anyone. The way he spoke to me was totally uncalled for. I have photos of the treadmill in its box as it was shipped to me. If you would like to see them I will have to change the format. I tried to attach them but your system did not recognize the format since it was taken with my phone.
Thank You
Kathy Eanes

I just tried to place an order with Healthrider and their website decided to bounce back and said my card was denied and I needed to replace the order, I immediately checked my bank account and saw that the order DID go through and they'd taken the money out of my account. I called the sales dept and the guy was a total jerk and told me too bad that I'd just have to wait that the money was "in holding" and it would fall off in a few days but that the oder didn't go through and I'd have to place it again. I told that that was unacceptable, they have my money according to my bank and it's not my fault their site screwed-up but he continued to ramble. Finally he told me I'd have to go through billing but billing only works Monday through Friday 9-5 hours. I plan to go through my bank and let them deal with these people, my opinion is that they act like they are out to steal money.