Dear sir

I'm sending you and I m sure about being helpful enough to solve the mistake here. Yesterday 6/11/2016 was my flight,I arranged to be at airport with my family(wife and two kids) 3 hours before departure and cut the boarding pass and check in.the employee sitting has gave us 4 boarding passes regardless asking about visas for kids which we didn't make because we assumed They are already with our working visas and suddenly I told my husband to go ask employee for kids visas and I regret it!!!!because of the very bad treatment I ever had!!!!! The duty manager told me that it's their fault giving us boarding passes,and we cannot proceed and get in the plane !!!!!and told us simply that We have to book again and pay again after having visas for kids and the flight will be cancelled !!!telling us that if we get into the plane they'll pay big penalty and they cannot take responsibility of it although it's their fault and they should fix !!!!unfotunetly the plane has took off and they forbid us from getting inside with a very rude way calling the security to move us away!!!! It was our mistake not having visa for the two ad three years old kids but after having the boarding pass it's no longer our mistake,it's flydubai airlines employee mistake. I'm truly so disappointed and I'm looking forward to solve this issue as soon as possible and compensate me with all the money ,time effort I missed knowing that I came at 6:30 pm till 12 pm arguing to have my rights back!! P.s I missed my flight at morning same date which was at 9:00am for coming at 8:05 am because of car accedant which made me late and I took resposibilty and paid again new tickets for Night flight again!!!!at first booking I paid 676 jds For two ways.and when we missed the flight I booked again with 655jds for one way only.which had been canceled by flydubai after having the boarding passes already.so now I lost 655jds for the second one way departure to Dubai and about 150jds for the departure from Dubai to Amman from the first booking because of the mistake of flydubai employees and taking responsibility of the morning 9:00flight departure fees...

Dear sir

I'm sending you and I sure about you'll be hepfullI enough to solve the mistake here. Yesterday 6/11/2016 was my flight,I arranged to be at airport with my family(wife and two kids) 3 hours before departure and cut the boarding pass and check in.the employee sitting has gave us 4 boarding passes regardless asking about visas for kids which we didn't make because we assumed They are already with our working visas and suddenly I told my husband to go ak employee for kids visas and I regret it!!!!because the very bad worst treatment I ever had!!!!! The duty manager told me that it's their fault giving us boarding passes,and we cannot proceed and get in the plane !!!!!and told us simply that We have to book again and pay again after having visas for kids and the flight will be cancelled !!!telling us that if we get into the plane they'll pay big penalty and they cannot take responsibility of it although it's their fault and they should fix !!!!unfotunetly the plane has took off and they forbid us from getting inside with a very rude way calling the security to move us away!!!! It was our mistake not having visa fr the tw ad tree years old kids but after having the boarding pass it's no longer our mistake,it's flydubai airlines employee mistake. I'm truly so disappointed and I'm looking forward to solve this issue as spas possible and compensate me with all the money ,time effort I missed knowing that I came at 6:30 pm till 12 pm arguing to have my rights back!! P.s I missed my flight at morning same date which was at 9:00am for coming at 8:05 am because of car accedant which made me late and I took resposibilty and paid again tickets for Night flight again!!!!at first booking I paid 676 jds For two ways.and when we missed the flight I booked again with 655jds for one way only.which had been canceled by flydubai after having the boarding passes already.so now I lost 655jds for the second one way departure to Dubai and about 150jds for the departure from Dubai tickets To Amman and taking responsibility of the morning 9:00flight fees...