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FOODS Co.

United States,
California

Consumer complaints and reviews about FOODS Co.

waitingtohear Send email
 
Sep 20, 2019

never ending mailers every week

I can not believe that I am forced to spend time creating this long letter of explanation, because no one who works for your company can figure out how to fix what should be a very simple issue.

I have been stuck in a loop of un-ending mailers for years, due to what your phone operators blaming it on a computer system issue.

No one at your company seems to be willing or able, to handle this very simple request that all other companies I have dealt with, have handled within minutes.

So here is the issue:

I have a tiny Post Office box. Once a week for the past few years I get a flyer that is jammed into this tiny box for a supermarket called: Foods Co.

Issue #1 :

by the time I check my box which is once or twice a month, the box is stuffed with your flyers that take up the needed space for REAL mail I need to receive.

Issue #2 :

THERE ISN'T EVEN A FOODS CO. IN MY TOWN OR MY COUNTY!!! So why I keep getting these useless flyers is unbelievable! They all go right into the trash.

Issue #3:

Whenever I receive junk mail, all I have ever had to do, is go onto a company website or phone them and within a minute, I'm done with the request to have my address removed from mailing list.

But NOT SO with your company!

I have tried 5 times so far. I've tried contacting online, I've called and left voice messages, I finally called and talked to a live operator on two different occasions and both times they gave me the same "I can't do anything about it" line.

https://www.foodsco.net/topic/contact-us-18
https://www.foodsco.net/topic/need-assistance-contact-us

Here is what I went through with your company:


I call your phone operator and the first thing they ask for is my membership ID number.

I tell them I DON"T HAVE ONE. I just want my address taken off your mailing list.

They then tell me they can't look me up without an member ID and that I would not be getting these flyers unless I had shopped at a Foods Co.

Now I have to explain to them that I don't ever join memberships at stores and, THERE IS NO FOODS CO. IN MY AREA. I NEVER EVEN HEARD OF THIS STORE NAME BEFORE.

I also tell them, that the flyer I get doesn't even have my name on it. It's just marked as "BoxHolder"

So then I ask, why are you sending out flyers to people's addresses that don't even have a FOODS Co. store in their area???

Not one person can answer this. It seems to me your mailing company is sending flyers out to any address it can find, even when there is NO such store within 100 miles! Every person in the city of Novato gets this flyer and tosses it in the post office garbage bins. What a waste of your money! But no one seems to care at your company about this wasteful tactic that your mailing distributor is doing year after year...

I also ask: if it's marked to "BOXHOLDER" then why are you asking for a member ID to find in your computer system? How can a boxholder have a member ID?

Again, no logic whatsoever to this. You send out flyers to a person who doesn't even live near a FOODS Co. or has a membership. Yet I keep being told nothing can be done since they can't look me up in the system!

How silly is it, when a business can't just take down my address, then turn it over to the mailing distribution dept. you are using. They would then put my address on their "do not mail" list. THAT is all it takes to be done with this simple request.

Every other company i've ever asked to remove me from their mailing list has had NO ISSUE doing this within a one minute phone call or web form.

I have spent 20 minutes on the phone the other day with your operator named Doug, and then he said he had to transfer me. Of course, he dropped my call instead.

GREAT! now I have to start over!

Why can't your company just instruct phone operators to take down addresses that need to be taken off your mailing list and then collect them all at the end of the day or week, and send that list to your mailing distribution dept.?

Why are your operators absolutely dumbfounded as to what they can do, because they are required to have a member ID first?
waitingtohear Send email
 
Sep 20, 2019

mailing flyers every week for the entire year

I can not believe that I am forced to spend time creating this long letter of explanation, because no one who works for your company can figure out how to fix what should be a very simple issue.

I have been stuck in a loop of un-ending mailers for years, due to what your phone operators blaming it on a computer system issue.

No one at your company seems to be willing or able, to handle this very simple request that all other companies I have dealt with, have handled within minutes.

So here is the issue:

I have a tiny Post Office box. Once a week for the past few years I get a flyer that is jammed into this tiny box for a supermarket called: Foods Co. This flyer comes EVERY week for years now! And we don't even have any such store name in our area!

Issue #1 :

by the time I check my box which is once or twice a month, the box is stuffed with your flyers that take up the needed space for REAL mail I need to receive.

Issue #2 :

THERE ISN'T EVEN A FOODS CO. IN MY TOWN OR MY COUNTY!!! So why I keep getting these useless flyers is unbelievable! They all go right into the trash.

Issue #3:

Whenever I receive junk mail, all I have ever had to do, is go onto a company website or phone them and within a minute, I'm done with the request to have my address removed from mailing list.

But NOT SO with your company!

I have tried 5 times so far. I've tried contacting online, I've called and left voice messages, I finally called and talked to a live operator on two different occasions and both times they gave me the same "I can't do anything about it" line.

https://www.foodsco.net/topic/contact-us-18
https://www.foodsco.net/topic/need-assistance-contact-us

Here is what I went through with your company:


I call your phone operator and the first thing they ask for is my membership ID number.

I tell them I DON"T HAVE ONE. I just want my address taken off your mailing list.

They then tell me they can't look me up without an member ID and that I would not be getting these flyers unless I had shopped at a Foods Co.

Now I have to explain to them that I don't ever join memberships at stores and, THERE IS NO FOODS CO. IN MY AREA. I NEVER EVEN HEARD OF THIS STORE NAME BEFORE.

I also tell them, that the flyer I get doesn't even have my name on it. It's just marked as "BoxHolder"

So then I ask, why are you sending out flyers to people's addresses that don't even have a FOODS Co. store in their area???

Not one person can answer this. It seems to me your mailing company is sending flyers out to any address it can find, even when there is NO such store within 100 miles! Every person in the city of Novato gets this flyer and tosses it in the post office garbage bins. What a waste of your money! But no one seems to care at your company about this wasteful tactic that your mailing distributor is doing year after year...

I also ask: if it's marked to "BOXHOLDER" then why are you asking for a member ID to find in your computer system? How can a boxholder have a member ID?

Again, no logic whatsoever to this. You send out flyers to a person who doesn't even live near a FOODS Co. or has a membership. Yet I keep being told nothing can be done since they can't look me up in the system!

How silly is it, when a business can't just take down my address, then turn it over to the mailing distribution dept. you are using. They would then put my address on their "do not mail" list. THAT is all it takes to be done with this simple request.

Every other company i've ever asked to remove me from their mailing list has had NO ISSUE doing this within a one minute phone call or web form.

I have spent 20 minutes on the phone the other day with your operator named Doug, and then he said he had to transfer me. Of course, he dropped my call instead.

GREAT! now I have to start over!

Why can't your company just instruct phone operators to take down addresses that need to be taken off your mailing list and then collect them all at the end of the day or week, and send that list to your mailing distribution dept.?

Why are your operators absolutely dumbfounded as to what they can do, because they are required to have a member ID first?

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