I scheduled a service call. The oven was not keeping proper temperature.
-Tech came out on January 30 to assess repair
-We agreed to the repair, paid the $99 trip charge and he ordered the parts required for the repair and scheduled a return date for the tech to complete the repairs
-I did not feel confident in the techs ability since he had to make several calls in order to come to a diagnosis of what was wrong
-The parts arrived
-I did not receive any notification of the change of date of service. GE did not show up on 2/11 per the schedule we agreed upon.
- I called customer service, requested a new tech and inquired about a service date
-I called again on 2/15 to make sure they received my request for a new tech. They confirmed they did receive the request.
-Service scheduled for 2/16
-Same tech shows up
-Comes in, I give him the parts, he looks at the computer and says I owe him $388. I said no, since I already paid the $99 deposit
-He pulls out the stove from its space
-I immediately smell gas so I go to look at the stove
-He says i need to move because of social distancing guidelines; I ask him to step back so I can look to see if something is broken
-He says fine, I'm leaving
-He leaves the stove in the middle of my kitchen (see attached photo), takes the parts and leaves
-I spend the next 4 hours trying to contact customer service to get a response as to what to do next. I would like my $99 back, they say no, it's a valid trip charge because the tech came out
-I spoke with a supervisor in customer relations who informed me it was my fault the tech walked out. She then placed me on a "brief" hold of 20 minutes
-came back and advised that I need to contact someone other than GE for repair
-4 hours later, I've filed a dispute with my credit card company and a complaint with the BBB
Terrible customer service both in person and over the phone.