We purchased a GE refrigerator through Home Depot 2 1/2 years ago for our home. Recently 2 sides of the freezer panels cracked for no apparent reason. I contacted GE customer service and an appliance repairman came to inspect the damage. He said that he had never seen this happen before and his only explanation was that it was an insulation defect. His inspection revealed that the back panel was also cracked. After speaking with his service department he was told to put a silicone sealer on the cracks so that the freezer compartment would be kept cold enough to keep the contents reliably frozen. GE offered me a deal for a new replacement refrigerator freezer discounted from retail to a price that I bought the unit 2 1/2 years ago. I am quite dissatisfied with GE customer support considering the freezer has been compromised - and I believe that it is not unreasonable to expect GE to replace the appliance free of charge.