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Lovemypc22 Send email
Jun 2, 2021

Not refunding my money

On the 21 of April 2021, I thought I was making a reservation in a hotel in Monterrey California, but it was The reservation was for May 11-14. I got sick and couldn’t travel in these dates. I wanted to change the dates but getaroom told me they could not and would keep my money. According to the terms they could keep one night, not the whole amount $1238.12. This people should not be in business. I am very upset. Please help?

Not refunding my money Not refunding my money Not refunding my money Not refunding my money Not refunding my money Not refunding my money

nicole comme Send email
Oct 8, 2019

double booking

From Miami airport, we booked a room at Element Hotel on 08/23 with via internet and my husband´s credit card was debited USD 136.93 for it.
When we got home in the Dominican Republic, my husband´s bank statement showed 2 charges for this very hotel room: USD 136.93 from CCI RES ( and USD 82.20 from Element Hotel.
In spite of our numerous claims, neither Element hotel nor have accepted to make a refund to correct this DOUBLE CHARGE. Their attitude is irresponsible and despicable ! WATCH OUT !!
be fair Send email
Jun 21, 2019

tax recovery charges & service fee

I booked a hotel room directly with Hotel Indigo in Sarasota for $159.20. Several days later I receive a guest reservation confirmation from "[email protected]" with an additional charge of $ 85.98 for tax recovery & service fee.
When I called the help # 800.327.1200 you get a run-around and finally are connected to someone who is very difficult to understand and insists that the booking was made through them.
I never heard of GETAROOM and certainly did not book through them.
Unfortunately Hotel Indigo's reservation shows a booking by getaroom.
How can they invade websites and charge 3rd party fees?
This is a scam outfit and needs to be investigated, meanwhile I am stuck with an addl $ 85.98
Gracie31 Send email
Jan 17, 2018

unethical charges

I was lead to believe I was booking direct with the hotel.
When I received confirmation instead of $67.56 for the night my charge from was $83.37.
No warning
Very deceptive.
The hotel said the room was reserved through Travel Web.

Seems this is a standard policy from Not stating BEFORE you reserve the room that an extra charge would
be added for their service.

Very deceitful and unethical.

Has anyone filed a complaint with the FTC ?

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