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GETAROOM

United States,
Illinois

Consumer complaints and reviews about GETAROOM

CharlieJ Send email
 
Feb 20, 2020

Getaroom is a scam

“Scam Scam Do not book with these criminals”


I too thought I was booking with the Hotel itself but I ended up with these crooks. When I called the guy said "thank you for choosing Country Inn and suites by Radisson". I said I have not chosen you as yet I need to know the pet policy. He said pet allowed. I asked if there was a fee he said no fee. So I proceeded to book a room. I agreed to the I bedroom king suite which was the most expensive. There were king suites and another 1 bedroom king so I asked what the difference was other than price he said the one had a fireplace so I selected the king 1 bedroom with fireplace. He told me checking in was at 2pm and the room was non refundable.

Ok fast forward a day later we show up at the hotel after 1:30 with out 2 golden retrievers only to be told
1) checking is at 3pm
2) There is a $25 fee for pets plus a $125 deposit for pets
3)There is a 50lb weight limit for pets
4) There was no 1 bedroom king suite available only king suite
5) There were no fireplaces in any of the rooms.

I immediately told the checkin lady this is a no go. One mistake is one thing but this seems like a bait and switch. I did not want to do business with a dishonest company. I called the company only to be told that cannot cancel but they would give a discount of 10%.

Are they crazy. I chose the hotel based on all the lies they said. I simply told her they broke the contact and the conversation was over and hung up to call my credit card company to dispute the charge. I do not do business with liars and criminals.

The hotel was very understanding. I call the crooked company while they were listening at the front desk. They were very shocked by the information we were given. So they waived the pet fee and booked us into a king suite for $85. as opposed to $218 that the scammer were charging for the same room.

By the way when I checked my email the room they booked me into was the cheaper room without the separate bedroom but at the highest cost. Do not do business with these people. The hotel it self was a pleasant stay very clean and the workers were friendly, but these criminals wasted our time and put a stain on our stay.

Customer service has reached out to refund the $218.48 I paid for the room. That is a positive outcome, however I should never have been placed in that situation. Refunding my money does not change the review of the company. The company deserves zero stars for what they do to customers. Getaroom did scam me and was dishonest with their booking and charged almost 2.5X the cost of the room. I always book directly with the hotel and next time I will just make sure my call is not rerouted to other scammers.

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