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Glencara.com

Ireland

Consumer complaints and reviews about Glencara.com

Lilac1302 Send email
 
Sep 4, 2018

Failure to deliver

I ordered a claddagh ring set for my 13th wedding anniversary have not received my order and on top of that they tried to use my credit card to make purchases in Wisconsin and California my card company caught it and canceled my cards and had to send new ones do not order from this company they are scammers
pgjhn29045 Send email
 
Aug 4, 2018

Failure to deliver

I ordered several items, but one item was 'out of stock'. It was supposed to be delivered on July 9th. It has not arrived. Responses to my email are to the same as the others shown. Because I ordered multiple items, I cannot cancel the transaction on my credit card. I am totally frustrated. I have been duped and robbed. I warn others not to use the Glencara site.
pgjhn29045 Send email
 
Aug 4, 2018

Failure to deliver

I purchased several items and received all of them except one ring. Was promised delivery on July 9th. It still has not arrived. All the emails I have sent reply with the same response as everyone on this site. I just wish I read this before I purchased anything as it seems I was robbed. Because I received some items, I cannot cancel the entire transaction on my credit card.. Totally frustrated. Do not order from this company.
Catangler40@gmail.com Send email
 
Jul 26, 2018

Failure to deliver

Company promised delivery date and when delivery date came and went, sent numerous emails and company stated the jewelry piece was a custom to make order and delivery was delayed because manager had an unexpected illness. Have not heard from the company at all. Going to try and cancel transaction from my bank. When I look back on orginal email, jewelry was spelt wrong. I noticed but thought, since it was coming from Ireland, maybe it was an error in grammer. Do not deal with this company. They are a scam. You will not receive your order nor will they respond.
AL Send email
 
Jul 25, 2018

Glencara Scam

Absolute joke of a website. Have ordered twice and have problems both times. Second time I spent a considerable amount of money for a ring to arrive 3 weeks late after being told it has been shipped twice. Ring looked absolutely nothing like the picture. Definitely a scam going on here. They send out the same type of ring to everyone no matter what you have ordered and they don’t seem to ship it the first time there always seems to be a problem then eventually send it after multiple emails and being told “we did send it it must’ve got lost in the post and now your ring is out of stock”. Don’t know how they are still getting away with this shocking service.
AL Send email
 
Jul 25, 2018

Scam

Absolute joke of a website. Have ordered twice and have problems both times. Second time I spent a considerable amount of money for a ring to arrive 3 weeks late after being told it has been shipped twice. Ring looked absolutely nothing like the picture. Definitely a scam going on here. They send out the same type of ring to everyone no matter what you have ordered and they don’t seem to ship it the first time there always seems to be a problem then eventually send it after multiple emails and being told “we did send it it must’ve got lost in the post and now your ring is out of stock”. Don’t know how they are still getting away with this shocking service.
Kristin2222 Send email
 
Jul 21, 2018

Scam!!! Ripped me off for 500 bucks

I ordered a Celtic gold cross that they charged me over 500 bucks for in May 2018. They told me there was a delay in making it. Sent me a silver cross to give to my godson at his christening. It is now 2 months later and the last email stated it was in the finishing steps of quality for the gold one!! Now no responses to my email at all!!! Bunch of liars and thieves. I will be posting a complaint with my credit card. Do NOT buy from them!!! Karma!
mattnz Send email
 
Jul 8, 2018

item never arrived

i purchased a chain / pendant from this company on the 27th may 2018 for a wedding gift, it still has not arrived, all the emails i have sent reply with the same response as everyone on this site, i just wish i read this before i purchased anything as it seems i was robbed of 600.00 dollars, they should be ashamed of themselves, and the fact i'm getting married in afew weeks the stress isn't welcome, stay clear of this site everyone.
Gerard G Hayes Send email
 
Jul 7, 2018

Jewelry not delivered

Same as all others who complained this company are just scammers and should not be allowed advertise on Google
Gerard G Hayes Send email
 
Jul 7, 2018

No Delivery

Exactly the same as everyone else run around for months same e mails

Total scammers it’s incredibly that Google allow them advertise
glenfraud Send email
 
Jul 5, 2018

Not to be trusted

I completely agree with all previous posters, especially the one from 16 june 2018.

Just like all others:
We also spent lots of emails and time just to receive an endless stream of excuses.
Only after informing them to go public with our complaints if we wouldn't get our money back did they refund us.

But we also found that several unauthorized charges were made with my credit card.
Luckily our bank stopped the charges as they looked suspicious.
Now a new credit card is on the way.
glenfraud Send email
 
Jul 5, 2018

Not trustworthy

I can completely agree with a previous poster ( 16 june 2018):

"This company is in the business of taking money from people. If you order something from them you will get nothing but excuses. Interestingly enough shortly after I started complaining to them the credit card I used to pay for this was compromised, an unauthorized charge was made on it. It is interesting to see how many people have been cheated by this company. I would like to know how many had their credit card compromised as well.

By the way I have received all the exact same responses that everyone on this board is complaining about. Do yourself a favor take your business elsewhere."


We also spent lots of email and time just to receive excuses.
Only after informing them to go public with our complaints they sent our money back.
But we also found that several unauthorized charges were made with my credit card.
Luckily our bank stopped the charges as they looked suspicious.
Now a new credit card is on the way.
Wolfe Send email
 
Jul 4, 2018

Clencara Jewellery

http://www.glencara.com

Please do not deal with this company. They operate a very sophisticated process of inveiglement, appear to write their own glowing website testimonials and are either fraudsters or totally incompetent - either way you are going to lose.

Please have a look at

https://uk.trustpilot.com/review/glencara.com

Ordered a ring on 9th May 2018 and was promised delivery on 24th May just in time for our wedding anniversary.

All follow up communications are responded to with what becomes an increasingly inane exercise in procrastination

QUOTE
Thank you for your email. I'm truly sorry for the delay. Your email has been forwarded to my
manager who should reply shortly.
Thank you for your patience
Kind regards
Customer service
kl
UNQUOTE

eventually ending in total deceit when you attempt to cancel the order

QUOTE
I am truly sorry for the delay and for not updating you on your order .Your ring has
been delayed in quality control and we are expecting it to ship on Friday.I know it
has been a long wait and we appreciate your patience . As it is handmade it is
taking longer than expected to finish the detail .
UNQUOTE

QUOTE
Hi John
I am truly sorry for the disappointment caused to you and your wife. Your ring has been in
production since May 10th. I know it has been over a month and I am very sorry for that. Our
goldsmith is just completing the final checks this evening as he spent alot of time on the design .
UNQUOTE

QUOTE
Hi John I am very sorry.I was unexpectedly sick on Thursday and am only back in the office today. Your ring is now in the
inscription process as it came to our office from our store to be engraved. We can offer a refund of 20% and we will ship it
express.
UNQUOTE

After a further two weeks and no positive responses to additional emails I visited this complaint site. Oh dear!!!!!

I am fortunate that the ring was paid for on my Amex card but I am now writing to all companies listed at the following website

https://www.uswitch.com/credit-cards/companies/

If enough of us do that we may assist other people to avoid these charlatans.

Slán agus beannacht leat
George4890 Send email
 
Jun 26, 2018

NO RING SO FAR

I really wish i had read these reviews, im in the process now of trying to get this ring. promised the ring would be shipped on the 12th May and suprise suprise like all these other reviews i haven't received anything yet.
You get the same email that they are sorry and your email has been transferred to their manager.
I think i may have to swallow the fact that i have been done out of pocket £168. livid! as this was supposed to be for my mrs. 30th i now have less then a month to find that money and try and find something else.

SAD FACE!
sam35 Send email
 
Jun 22, 2018

A crooked company

I ordered a ring in April that was promised by May 12th. Money was taken out of my account immediately. Two months later and they refuse to give my money back. They claim it's stuck in "quality control". It's amazing that they even respond to emails, but their response is always to put you off with excuse after excuse. Stay clear of this crooked business. I'm looking into filing formal complaints to try to get my money back
tcav Send email
 
Jun 16, 2018

Criminal fraud

This company is in the business of taking money from people. If you order something from them you will get nothing but excuses. Interestingly enough shortly after I started complaining to them the credit card I used to pay for this was compromised, an unauthorized charge was made on it. It is interesting to see how many people have been cheated by this company. I would like to know how many had their credit card compromised as well.

By the way I have received all the exact same responses that everyone on this board is complaining about. Do yourself a favor take your business elsewhere.
Hugh Coutts Send email
 
Jun 11, 2018

rING PROMISED- REFUND PROMISED - NOTHING

I wish I had seen these reviews before I ordered from these crooks. I ordered a ring that I had wanted to give to me wife, on April 18, 2018, but it never arrived when it was promised. I contacted them by email and "Maria" responded with the same lies she has told everyone else - backlog, quality problems blah, blah, blah. It's now 11 June 2018. I'm now trying to get the credit card company to reverse the charges.

DON"T ORDER ANYTHING FROM THESE PEOPLE!!!!!
Moorere20 Send email
 
Jun 5, 2018

Glencara

Ordered a gold cross necklace for my dad's birthday around April 24th and got an email it should ship May 9th. Got the same excuses as everyone else. Caught in quality control, the goldsmith wants to make sure he makes this perfectly, etc etc. Not only did i get the BS excuses, but they charged me TWICE. $294.98 twice does not make a happy bank account for a necklace. Called my bank and reported fraud. They're doing an investigation of it now. Way to turn what was supposed to be a present my dad was asking for for 2 years into a disaster, Glencara. You'll get what you deserve.
rippedoff2018 Send email
 
May 30, 2018

Item purchased never received

My husband ordered 2 Mo Anam Cara rings valued at approximately $130. for both. He placed the order on line on 5/2/18 was told it would be shipped and should be received by 5/5/18. The item did not arrive. After numerous emails we are getting the same email from someone named Maria and also from some customer service person who says they forward to Maria for an update. It has now been almost 4 weeks and still no rings. They said once that it was delayed in quality control, then next email said they had spoken with the silversmith who was almost done. No indication of when that would be completed or shipped and of course they do not answer their toll free number and it takes about 48 hours to get another generic response, so I am done. I will report this to the Federal trade Commission, NY State Attorney, as I understand they do business there and Ireland, who knows where they really are. I hope future buyers will read and see so many bad complaints on this company, if it is really a company and shut them down, however I know the wheels of justice are extremely slow if the avenues given work at all, but I will do my damndest to see nobody else gets ripped off from them especially when most people are buying an item based on emotion for a loved one. Shameful!!!
lorij422 Send email
 
May 28, 2018

I WAS ROBBED!!

"I ordered a rose gold Claddagh ring on April 12, 2018. The money was deducted out of my account the same day that the order was submitted... $79.00. As of today, May 27th 2018 I have not received the ring yet. I did contact Glencara via email several times and all I get are excuses (held up in Quality Control, product was sold out and waiting for the jeweler to hand-make one specifically for me, will be shipped tomorrow-- ect...) Sadly, I know that I will NEVER SEE THIS RING THAT I PAID FOR!! The reviews on their website are obviously fake since there is absolutely NO way what-so-ever to leave a review. Boy, I sure wish that I could. Their website is a facade for their criminal activity....ROBBERY!!! My son-in-law is a NY State lawyer with a reputable law firm and has taken on the task of putting this Valley Cottage, New York company out of business for good!! Ireland!?!? What a disgrace to us real Irish folks who have gotten ripped off by this HORRIBLE company!! Last week, I was emailed a fake tracking number from Stamps.com. The status still says "awaiting item" in Valley Cottage New York. Please do not deal with this fake company. SHAME ON YOU GLENCARA!!!!!"
Ketzal1014 Send email
 
May 21, 2018

Fraud.....no ring and no returned $

Ordered a Claddaugh ring for over a 1000 dollars. 2 months.....no ring no money back. Wont answer my calls or emails. FRAUDULOUS company,
glenna Send email
 
May 16, 2018

Glencara RipOff Merchants

Have nothing to do with this mob - lying deceitful con artists - Maria - what a joke .... might you rot in jail the lot of you.
glenna Send email
 
May 16, 2018

glenna

Rip off merchants - have nothing to do with them ......
enelson6 Send email
 
May 16, 2018

no merchandise received

I ordered 1 bracelet the end of March and still have not received the merchandise or my money back. Maria keeps stating... sorry it didn't pass inspection. Well after looking at the complaints that's a common answer for everyone's order. Don't waste your time with this company. my order # is 210214495
crego87243 Send email
 
Apr 26, 2018

Glencara

This owner is going to be going to jail soon.

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