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Glencara.com

Ireland

Consumer complaints and reviews about Glencara.com

glenfraud Send email
 
Jul 5, 2018

Not to be trusted

I completely agree with all previous posters, especially the one from 16 june 2018.

Just like all others:
We also spent lots of emails and time just to receive an endless stream of excuses.
Only after informing them to go public with our complaints if we wouldn't get our money back did they refund us.

But we also found that several unauthorized charges were made with my credit card.
Luckily our bank stopped the charges as they looked suspicious.
Now a new credit card is on the way.
glenfraud Send email
 
Jul 5, 2018

Not trustworthy

I can completely agree with a previous poster ( 16 june 2018):

"This company is in the business of taking money from people. If you order something from them you will get nothing but excuses. Interestingly enough shortly after I started complaining to them the credit card I used to pay for this was compromised, an unauthorized charge was made on it. It is interesting to see how many people have been cheated by this company. I would like to know how many had their credit card compromised as well.

By the way I have received all the exact same responses that everyone on this board is complaining about. Do yourself a favor take your business elsewhere."


We also spent lots of email and time just to receive excuses.
Only after informing them to go public with our complaints they sent our money back.
But we also found that several unauthorized charges were made with my credit card.
Luckily our bank stopped the charges as they looked suspicious.
Now a new credit card is on the way.
Wolfe Send email
 
Jul 4, 2018

Clencara Jewellery

http://www.glencara.com

Please do not deal with this company. They operate a very sophisticated process of inveiglement, appear to write their own glowing website testimonials and are either fraudsters or totally incompetent - either way you are going to lose.

Please have a look at

https://uk.trustpilot.com/review/glencara.com

Ordered a ring on 9th May 2018 and was promised delivery on 24th May just in time for our wedding anniversary.

All follow up communications are responded to with what becomes an increasingly inane exercise in procrastination

QUOTE
Thank you for your email. I'm truly sorry for the delay. Your email has been forwarded to my
manager who should reply shortly.
Thank you for your patience
Kind regards
Customer service
kl
UNQUOTE

eventually ending in total deceit when you attempt to cancel the order

QUOTE
I am truly sorry for the delay and for not updating you on your order .Your ring has
been delayed in quality control and we are expecting it to ship on Friday.I know it
has been a long wait and we appreciate your patience . As it is handmade it is
taking longer than expected to finish the detail .
UNQUOTE

QUOTE
Hi John
I am truly sorry for the disappointment caused to you and your wife. Your ring has been in
production since May 10th. I know it has been over a month and I am very sorry for that. Our
goldsmith is just completing the final checks this evening as he spent alot of time on the design .
UNQUOTE

QUOTE
Hi John I am very sorry.I was unexpectedly sick on Thursday and am only back in the office today. Your ring is now in the
inscription process as it came to our office from our store to be engraved. We can offer a refund of 20% and we will ship it
express.
UNQUOTE

After a further two weeks and no positive responses to additional emails I visited this complaint site. Oh dear!!!!!

I am fortunate that the ring was paid for on my Amex card but I am now writing to all companies listed at the following website

https://www.uswitch.com/credit-cards/companies/

If enough of us do that we may assist other people to avoid these charlatans.

Slán agus beannacht leat
George4890 Send email
 
Jun 26, 2018

NO RING SO FAR

I really wish i had read these reviews, im in the process now of trying to get this ring. promised the ring would be shipped on the 12th May and suprise suprise like all these other reviews i haven't received anything yet.
You get the same email that they are sorry and your email has been transferred to their manager.
I think i may have to swallow the fact that i have been done out of pocket £168. livid! as this was supposed to be for my mrs. 30th i now have less then a month to find that money and try and find something else.

SAD FACE!
sam35 Send email
 
Jun 22, 2018

A crooked company

I ordered a ring in April that was promised by May 12th. Money was taken out of my account immediately. Two months later and they refuse to give my money back. They claim it's stuck in "quality control". It's amazing that they even respond to emails, but their response is always to put you off with excuse after excuse. Stay clear of this crooked business. I'm looking into filing formal complaints to try to get my money back
tcav Send email
 
Jun 16, 2018

Criminal fraud

This company is in the business of taking money from people. If you order something from them you will get nothing but excuses. Interestingly enough shortly after I started complaining to them the credit card I used to pay for this was compromised, an unauthorized charge was made on it. It is interesting to see how many people have been cheated by this company. I would like to know how many had their credit card compromised as well.

By the way I have received all the exact same responses that everyone on this board is complaining about. Do yourself a favor take your business elsewhere.
Hugh Coutts Send email
 
Jun 11, 2018

rING PROMISED- REFUND PROMISED - NOTHING

I wish I had seen these reviews before I ordered from these crooks. I ordered a ring that I had wanted to give to me wife, on April 18, 2018, but it never arrived when it was promised. I contacted them by email and "Maria" responded with the same lies she has told everyone else - backlog, quality problems blah, blah, blah. It's now 11 June 2018. I'm now trying to get the credit card company to reverse the charges.

DON"T ORDER ANYTHING FROM THESE PEOPLE!!!!!
Moorere20 Send email
 
Jun 5, 2018

Glencara

Ordered a gold cross necklace for my dad's birthday around April 24th and got an email it should ship May 9th. Got the same excuses as everyone else. Caught in quality control, the goldsmith wants to make sure he makes this perfectly, etc etc. Not only did i get the BS excuses, but they charged me TWICE. $294.98 twice does not make a happy bank account for a necklace. Called my bank and reported fraud. They're doing an investigation of it now. Way to turn what was supposed to be a present my dad was asking for for 2 years into a disaster, Glencara. You'll get what you deserve.
rippedoff2018 Send email
 
May 30, 2018

Item purchased never received

My husband ordered 2 Mo Anam Cara rings valued at approximately $130. for both. He placed the order on line on 5/2/18 was told it would be shipped and should be received by 5/5/18. The item did not arrive. After numerous emails we are getting the same email from someone named Maria and also from some customer service person who says they forward to Maria for an update. It has now been almost 4 weeks and still no rings. They said once that it was delayed in quality control, then next email said they had spoken with the silversmith who was almost done. No indication of when that would be completed or shipped and of course they do not answer their toll free number and it takes about 48 hours to get another generic response, so I am done. I will report this to the Federal trade Commission, NY State Attorney, as I understand they do business there and Ireland, who knows where they really are. I hope future buyers will read and see so many bad complaints on this company, if it is really a company and shut them down, however I know the wheels of justice are extremely slow if the avenues given work at all, but I will do my damndest to see nobody else gets ripped off from them especially when most people are buying an item based on emotion for a loved one. Shameful!!!
lorij422 Send email
 
May 28, 2018

I WAS ROBBED!!

"I ordered a rose gold Claddagh ring on April 12, 2018. The money was deducted out of my account the same day that the order was submitted... $79.00. As of today, May 27th 2018 I have not received the ring yet. I did contact Glencara via email several times and all I get are excuses (held up in Quality Control, product was sold out and waiting for the jeweler to hand-make one specifically for me, will be shipped tomorrow-- ect...) Sadly, I know that I will NEVER SEE THIS RING THAT I PAID FOR!! The reviews on their website are obviously fake since there is absolutely NO way what-so-ever to leave a review. Boy, I sure wish that I could. Their website is a facade for their criminal activity....ROBBERY!!! My son-in-law is a NY State lawyer with a reputable law firm and has taken on the task of putting this Valley Cottage, New York company out of business for good!! Ireland!?!? What a disgrace to us real Irish folks who have gotten ripped off by this HORRIBLE company!! Last week, I was emailed a fake tracking number from Stamps.com. The status still says "awaiting item" in Valley Cottage New York. Please do not deal with this fake company. SHAME ON YOU GLENCARA!!!!!"
Ketzal1014 Send email
 
May 21, 2018

Fraud.....no ring and no returned $

Ordered a Claddaugh ring for over a 1000 dollars. 2 months.....no ring no money back. Wont answer my calls or emails. FRAUDULOUS company,
glenna Send email
 
May 16, 2018

Glencara RipOff Merchants

Have nothing to do with this mob - lying deceitful con artists - Maria - what a joke .... might you rot in jail the lot of you.
glenna Send email
 
May 16, 2018

glenna

Rip off merchants - have nothing to do with them ......
enelson6 Send email
 
May 16, 2018

no merchandise received

I ordered 1 bracelet the end of March and still have not received the merchandise or my money back. Maria keeps stating... sorry it didn't pass inspection. Well after looking at the complaints that's a common answer for everyone's order. Don't waste your time with this company. my order # is 210214495
crego87243 Send email
 
Apr 26, 2018

Glencara

This owner is going to be going to jail soon.
crego87243 Send email
 
Apr 26, 2018

Glencara

This company is a rip off. I have sent my wife's original wedding band and claddaugh ring in for measurement and we have not received the rings back plus the 2 we ordered and paid for. Its 4 months now The company claims to operate out of valley cottage NY and Ireland and rest be assured that this owner will be arrested for fraud as a complaint will go to the NY state attorney's office and he will be wiped off from ripping people off. Somebody called Maria responds to emails and someone with initials KL and emails and phone calls are a waste of time, so I've decided to go to New York and knock on their doors.
Shanny730 Send email
 
Apr 25, 2018

ripped off

Don't buy from Glencara.com. I sent in my ring for an exchange of a smaller size and never received it back. So I'm out the money and no ring. Order was placed on December 9, 2017 and I still don't have a ring it's now 4/24/2018 I've received three emails stating that it shipped today, ripped off.
Shanny730 Send email
 
Apr 25, 2018

Never received replacement

I sent back a ring to exchange for a smaller size and never received the replacement. I have sent and received several emails about this and was told it was shipped three times now. It's been 4 months now, no ring and no money returned. Don't waste your money and time.
murrmc00 Send email
 
Apr 17, 2018

Glencara = a SCAM

What is this company's etsy store name? I could not find it in a search. are there any other marketplaces they do business? i.e. ebay

They are giving me the runaround on an item i ordered and I would like to contact any and all storefronts from which they sell in order to complain and have them removed from operating
Smithr4 Send email
 
Apr 4, 2018

Did not receive pendant that I ordered

I ordered a gold and emerald pendant for my daughters 40th birthday.I ordered this on 2/22/18 for a 3/2018 gift.It is now 4/2/18 and no pendant.After 4 emails,all I got were lies from Glancara.Paypal is now escalating a claim on my behalf.I will never deal with them again.Shop with them at your own risk.
msocmvocms Send email
 
Feb 9, 2017

SCAM

Never received order. Get no response to 10 emails.
2 months later they email me saying my order has just been shipped and saying that there were problems with the post office.
THEN told that my ring didn't make it through quality control and had to be remade...
Bank is currently getting money back.
MOELK Send email
 
Feb 2, 2017

Item not received

Glencara Jewelry. Never received item. Scam?
MOELK Send email
 
Feb 2, 2017

Men's "Warrior" band

Ditto to all of the other complaints! I have been promised it would ship many times, but still has not arrived. Is this just a really bad company or is it a scam?
mweisba4 Send email
 
Jan 25, 2017

Never Buy From Glencara

I ordered a ring just prior to Christmas 2016. I paid for expedited shipping through FedEx. I never received a tracking number and became concerned so I emailed them. No response. I ended up receiving the ring before Christmas. The ring was as described and I thought it was pretty nice for what I paid. My fiancé didn't really like it and wanted to return it as she found something else she liked. I emailed them about how to return and get a refund. No response. I was doing all of this through their Etsy store IrishJewlery and never got a response so I contacted them via email through the website information that came with the ring. I received the same treatment as everybody else on here. Weird emails stating they were back logged and busy with no resolution. I ended up getting the shipping information and they said the refund would be paid after they received the ring. The got the ring on 1-12-17, no response and no refund. I opened a dispute through Etsy and Pay Pal on 1-20-17 to get my money back. Only after the multiple dispute cases opened up on them did they respond via Pay Pal stating they have accepted the refund. Glencara then asked me to take off the bad review I gave them on Etsy because it is detrimental to their sales as this ring I bought is one of their best selling items. I am not taking down the review and I will never buy from them again. The worst online shopping experience that I have ever had.
Cheflady Send email
 
Jan 17, 2017

Glencara

After waiting since Nov 25th for my ring excuse after excuse I got Paypal involved and found out today that I have won case.That is good but does not make up for the fact it spoilt my birthday& Christmas! Well done Paypal shame on you Glencara.All you people out there please, please go elsewhere they are a scam and scum

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