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GoodLife Fitness

Canada,
Ontario

Consumer complaints and reviews about GoodLife Fitness

User930377 Send email
 
Apr 12, 2012

Offensive advertisements

This advertisement or offsensive sales tactic was posted at the front counter for hours on Wednesday April 11, 2012.
Managers and other long time employees were laughing at it as it were nothing. I have been a member for years and this club should have a full lengthy review of all staff and especially managers as this was approved by all club managers.

I may go the distance on this one.. Or is this not offsensive?
User917730 Send email
 
Apr 12, 2012

Offensive advertisements

It isn't offensive.
Chad11 Send email
 
Mar 25, 2012

Horrible personal trainers

Goodlife fitness is a typical corporate citizen. They are incredibly eager to get into your wallet and bank account. After I moved to a town that didn`t have a location, I had to return to cancel my membership. They continue to go into my bank account to withdraw payments, even after I cancelled the exact way that they wanted me too. I wonder how long it will take them to either get out of my bank account, reply to my email or have a reasonable answer to my calls and inquiries.
D_Ottawa Send email
 
Mar 6, 2012

Terrible Customer Service

I have been struggling to get my refund from this company for nine months. Been a member for several years, signed up for some personal training - my trainer left and was replaced by inexperenced one, he quit and then I was given another trainer... it was poor service and the level of knowldge never met with they promices.

When i first signed up they were very attentive. When the time came to end my sessions legitimately (follow rules of the contract) they got ugly! Kept promising refunds and they never processed them. Tried to call head office to get help and they were rude and unhelpful. This company cares only about money! it has been 9 months of letter and unanswered communications with them. They have little or no respect for thier employees and do not care about the client. They just want their money. The management are unprofessional. I was a member of this club for several years. After this experience I will NEVER RETURN to this facility.
Moongoddess1960 Send email
 
Mar 6, 2012

Terrible Customer Service

I was BLAMED for their lack of professionalism
THEIR seeming inability to read and respond to emails
THEIR inability to be at all compassionate about a persons circumstances and need to cancel membership

OH and the are NOT BETTER BUSINESS BUREAU ACCREDITED.
Chris 83 Send email
 
Mar 6, 2012

Horrible personal trainers

Do not purchase personal training from this gym! You WILL regret it. Between two different trainers, I managed to get stoof up 5 times out of 23 SCHEDULED sessions. Two of the times, I received NO contact whatsoever before or even after my workout, in which I did so alone. I actually lost motivation to work out, because of my trinaer. It was pathetic, and total disrepect. I do not need to pay to be mistreated and let down. My first trainer actually got fired after a month with him, after cancelling 2 sessions and being sick during a few of our sessions, I see plenty of reasons for him not to be a trainer. One guys excuse is, 30 minutes before my workout, is that he has a funeral to go to, but somehow he didnt know about it till 30 minutes till my workout, and the last and final excuse for not showing up or even text me on the day of my workout was... he slept in till 3pm. PATHETIC Unless you want to be stood up and waste time with these personal trainers, do not give them a penny of your money.
Desperate Pregant Woman Send email
 
Mar 6, 2012

Horrible personal trainers

Goodlife fitness suck!!! My peronal trainer insist I continue training after I told him I am pregant and unable to attend workout, my feet were swollen and he insist on 'special feet exercise' What an idiot!!! He also failed to disclosed I will have to make full payment for 48 sessions when I only completed 12. He lied to me, at initial meeting I was told I pay per session which I was doing, his managers were never available or working, after leaving so many messages for the club manager, still no reply, NOW I am receiving letter from a Lawyer, if I don't pay, I will have bad credit. This is disgusting that they are doing this, especially to a pregant woman.

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