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goodman

United States,
Florida

Consumer complaints and reviews about goodman

Duaune Send email
 
Jul 23, 2017

Inside evaporator coils 3 Goodman 2.5 ton units defective coils

I have 3 goodman 2.5 ton units. All have defective evaporator coils. Several technicians have been out and delivered same message. Th goodman units purchased during 2004-2006 have known issues documented on these evaporator coils. I can't afford to purchase 3 new units and absorb all the cost associated with repairing what is known as a defective product. Considering so many people having same issues why weren't there some sort of recall from the company to make all affected whole. That's what good responsible customer focused companies do.
Duaune Send email
 
Jul 23, 2017

Inside coils defective 3 goodman 2.5 ton systems

I have 3 units builder installed 2007, all have defective and leaking coils. Had several technicians out all gave same response that Goodman systems purchase during 2004-2006 have known evaporator coil issues. Need help can't afford to replace units and absorb all this cost for a known issue with defective product.
b_plummer@yahoo.com Send email
 
Jul 12, 2017

Amana Goodman Condenser

Had a 16 seer AC installed in 2008 and had to have the evaporator replaced under warranty in 2012. The replaced evaporator sprung leaks again 2014. This is absolutely ridiculous having to shell out 1K for yet another faulty evaporator install labor and Puron. Not to mention the first one was $450 with additional 100s of dollars spent to add coolant about 2 times a year for 4 years.

Replaced the entire system in 2014 with another brand.
rickodrums Send email
 
Jul 3, 2017

Goodman Amana AC

In 2012, our first Goodman unit failed after 13 years in service (builder installed). Since then, our new unit has had 3 refrigerant leaks repaired and a run capacitor replaced. In other words, it fails once a year- and usually when it's 100 degrees +! As I write this, the repair technician is on the roof replacing the control tube assembly, and is going to look at the blower motor, as it is a little noisy at times. Fortunately, we bought a 10 year warranty, so none of this has come out of our pocket, but the inconvenience and discomfort of having the AC quit in the Summertime is annoying. Regarding the class-action lawsuit, I read that it was recently dismissed:
https://www.classaction.org/blog/goodman-amana-hvac-cases-dismissed-what-happened
chrimdad Send email
 
Mar 11, 2017

Goodman condenser muffler failure

HVAC maintenance contract (not original installer) yesterday found where the muffler inside the condenser unit had broken loose, releasing all the refrigerant. He said it appeared to be a manufacturing defect where the joint was improperly brazed or was too weak. $900 to attempt a repair, but there is a risk the compressor was compromised as it continued to run without any of the necessary lubrication that is normally in the refrigerant. Poor quality product, poor design. Stay away from Goodman.
jmandarakas Send email
 
Mar 1, 2017

Goodman Amana A/C evaporator coil

I installed 2 systems (Goodman) in 2010 and shortly after the installation the installer had to replace both evaporator coils with labor expense. Then last year one of them leaked again.This time I was out of labor warranty and I had to pay labor and refrigerant. Now the other unit has failed and is leaking. I contacted Goodman and they don't it is their responsibility to beyond replacing the part. The problem is every time I get a new part I have to pay the labor and the refrigerant charge. This company should correct the problem and pay to make the units work as advertised. It is amazing to me that any company would be allow to operate in such a fashion. Every couple of years do you think it's fair that I pay over $800 to correct a product defect. Check out this website if you're experiencing the same problem.
https://www.classaction.org/goodman-amana-lawsuit
alakid77 Send email
 
Nov 13, 2016

Goodman eb10 furnace

Limit switch that controls the elements keeps going out
JIM LITWINSKY Send email
 
Sep 19, 2016

GOODMAN

I HAVE A GOODMAN UNIT 1 YEAR OLD HAVE LEAK. MY TECH HAS TO REMOVE COIL AND SEND BACK TO RECEIVE NEW COIL. THE UNFAIRNESS IS THAT THEY DO NOT PAY FOR LABOR AND WAIT TIME FOR NEW COIL AND PURON. I HAVE CONTACTED A LAWYER ON THE CLASS ACTION SUIT WHICH IS IN PROCESS. POOR PRODUCT AND POOR CUSTOMER SERVICE ON GOODMAN AS WHY SHOULD I PAY FOR LABORING COST AND LACK OF AIR CONDITIONING IN MY HOT FLORIDA HOME WHEN THE PROBLEM LIES ON A DEFECTIVE MANUFACTURING PART.
nikolaosk Send email
 
Aug 26, 2016

Goodman Amana Air Conditioner

I am a home owner that M & T Affordable Handyman Services has installed a Goodman Amana Air Conditioner Model No SSZ140361 and so far in 5 years have failed the dual capacitor. There is no way to be paid back for the repairs for items under warranty. Please, notify me via email at nmkritikos@yahoo.com. or Cell No: 7575611130.

Thanks,

Nikolaos M Kritikos
drdrawdy Send email
 
Feb 29, 2016

goodman heat pump

bought a new home in September,2011 since day one have had nothing but problems with the unit.first low on freion,after one year capassator went out, then had to replace coil due to leaking,then the airhandler fan assy, outside fan motor went out.then just last year had to replace another coil assy due to leaking again.total out of pocket over $3000.00 never will ever purchase a goodman in the furture. sincerely,David Drawdy
boiler35 Send email
 
Nov 8, 2015

Goodman heat pump leaks

I moved into a new home with a Goodman air conditioner and heat pump. A year after I had to replace the lower level heat pump due to the coils being eaten up. now 2015 the upstairs heat pump is faulty. It has leaked out all the Freon and needs to be replaced at this time. This unit isn't 5 yrs old yet. what can I do to get this one replace without cost to me.
Lillian Rivera Send email
 
Oct 10, 2014

Amana Goodman

Carrier AC Unit came with my brand new home the same problems then Bought Amana Goodman 2008, 2010 before the two years coil evaporator was leaking with multi leaks all around. 2012 a lot of cool air got out and where the vent was closed to the floor carpet was super cold. Called technician he said was normal!!!!!!!!!!!!!! Then Oct 3,4 unit frozen, heard drops of waters at the duck of the vent that is close to the floor, duct was frozen, unit outside was frozen, turned off unit. Called another technician, Evaporator Coil having many leaks this was the new aluminum coil. Called Amana Goodman because warranty of 5 years is gone for only a month few days, do not want to help us. To be repair by us $887 or more.
Had a Carrier before Amana. Carrier's Evaporator Coil was changed for 3 times and in the 4th time, we called US HOME-LENNAR HOMES, NO HELP TO CHANGE THE problematic UNIT. They did not helped. The sales person of Amana Goodman knew my problem with Carrier AC unit, they knew that Amana was not going to be different they did not reported their problems with them. Right now I do not know what to do and where else to go. Called the Gov. to see if I can complaint about it but I have not find the right department to do so. In Amana will be the 3rd coil changed in exactly 6 years. Lillian Rivera
Jerry Murphy Send email
 
Mar 10, 2012

leak in indoor coil 2years old

I could not agree with you more about the class action lawsuit, it should be pursued, to run a product that you know will have a problem or to use a component for something or a chemical in a pressure situation that it is not intended for is pure negligence. And for a company to intent to pass the cost of their negligence on the consumer is not acceptable!!! They (Goodman) can write off on their taxes recalls and and other expenses as losses we the consumer cannot !!! How a company can get away with this is beyond me, everyday when I go to work I am held accountable for my actions. How this company is not held responsible for theirs again is beyond me. My final word is full speed ahead with the class action lawsuit!!!
Tony U. Send email
 
Mar 10, 2012

leak in indoor coil 2years old

In 2009, I bought two new 4-Ton Goodman A/C systems for my house and had them installed by a certified technician. Precisely after one year, one of the coils developed a leak, and a couple of months later, the other coil developed the same problem.

The technician who replaced my coils was the same technician who installed the original units. According to him, Goodman continued using older coils which were designed for R-22 Freon on their newer units which "required" R-410A Freon. The newer Freon works under higher pressure, and is very corrosive, which could result in leaks if used on coils which were designed for R-22.

I seriously think that a class action lawsuit should be brought on Goodman, in order to cover all of the expenses their customers have had to incur due to Goodman's recklessness. They had to have known this would occur. They probably ran the numbers, and it was too expensive for them to recall the units.
Alvin O Send email
 
Feb 23, 2012

leak in indoor coil 2years old

i have a goodman aircondition unit in a new home it is 2 years old in jan 2010 and the indoor coil has a leak and after checking i have found this is a normal complaint about this product .they give you a coil but you have to pay to replace it i thing goodman should pay everyone who has this problem and do the repair free
Jerry Murphy Send email
 
Feb 23, 2012

leak in indoor coil 2years old

I had a house built about 5 years ago and the 5 ton ac heat pump that was installed was nothing but problems not even a year in the compressor went, thank God for warranties. Every year after that it was problems leaks etc. when it was 4 years old we were asked if we ever thought about replacing the unit by friends of ours that own an A/C business. When the house was being built and the a/c units were installed a problem was noticed Goodman does not make a 5 ton unit so i was told by Goodman that they took there 4 ton unit and put a varible speed motor and a larger valve to flow more refrigerant, this is there 5 ton unit. So my friends helped trying to talk to Goodman and they did not listen they insisted ther modified 4 ton unit was there 5 ton unit. Well with the inside unit working twice as hard as the outside it was a matter of time. Every year we had leaks till finally the inside coil opened up like a pin cushion and would be $1300 to replace and when the tech changed the out side compressor not even a year in he over heated the valve causing the o rings to be melted so that had to be replaced at $300 so between the cost of both plus not having a warrenty and the given the track record of this 5 year old unit we replaced the unit for $6000. As the unit was being replaced with the new unit with a 10 year bumper to bumper warrenty the tech could not believe how bad it looked inside, I have seen 20 year old units that looked better, the inside handeler was loaded with rust and the insulation was just hanging down. In conclusion i will never buy a Goodman unit or recommend one and everyone I know that has one has the same complaints poor quality, leaks and how much they spend every year to fix it. It is rediculous to replace an inside and outside unit after only 5 years and be told after 4 that we should think about replacing the units.

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