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Great Escapes Travel Club

United States,

Consumer complaints and reviews about Great Escapes Travel Club

Manx99 Send email
Feb 23, 2012

bad customer service, errors in booking hotels

my wife and i joined about 3 years ago. we paid $ 150.00 per month and were told we'd have unlimited access to prime hotel bookings and great deals on car rentals and other products and services. the first time we used our "membership' was for my wife and my 13 yr. old daughter to make hotel and car rental reservations for a trip to florida for a friends' daughter's bat mitzvah. great escapes assured my wife they'd put her in a 4-5 star facility and get her an upgrade for a vehicle rental. on the day she was to fly to florida she found out that the reservations had not been made and that the company scrambled to put her and our daughter in a "hotel" that wasn't even 2-3 stars and that it was almost 2 hrs from where our friends resided. the car was a chevy geo that had not even been cleaned out from the previous renter. our friends were able to make reservations locally in a 4 star hotel 15-20 mins. from the synagogue where the ceremony was to take place; my wife did retain the use of the car. final result cancellation charges for what these idiots did not do of $ 75.00 dollars, $ 30.00 in processing fees. no apology to her for the snafu which caused her to get to the synagogue late for the ceremony and a promise to send some discount coupons (never sent) and a "discounted" rate on a new time share program they were launching in orlando, fl. when we requested cancellation of our "membership" they said the contract was structured to be closed ended and that huge penalties would be charged and that their finance "arm" would charge a credit card that we had used to initially sign up with for the balance of the contract. we were told by several other members that they too had had similar problems and were given some recompense (discount coupons and vouchers to local hotels, some of which were for only part credit to the fees charged for the stays. we've decided to pay off the membership (what's left is about $ 900.00) and try to sell it, although we won't if these guys are scamming people; we'll just have to eat it. if anyone reads this that can advise what we could legally do, please post. we'll be looking forward to hear anything helpful.
Omaha Pete Send email
Feb 23, 2012

bad customer service, errors in booking hotels

We bought our membership probably 10 years ago and initially it was a fabulous deal. We went on several vacations out of the country and got nice 2 bedroom condos for only $300 per week. But in the last 2-3 years it is a total waste of money. Our last trip got us a better deal by using Orbitz. The rates per week have gone way up and are no longer a deal. This company is a huge scam and we have found tons of sites with lots of complaints. We just paid our $189 renewal fee and we are going to cancel and see if we can get our money back. This company is scamming anybody who joins now. What use to be a great deal is not anymore so don't fall for it. Unfortunately since this is not a true timeshare but a vacation club I don't know if the membership can even be sold but I wouldn't feel right selling it either since it is such a scam.

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