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Consumer complaints and reviews about Greyhound Bus

Pain Send email
 
Oct 16, 2019

Bus broke down and next one broke down

Got on a bus from Wytheville VA to Meadville Pa. The first bus broke down after less than an hour into the trip. The replacement bus managed to get to Ohio before breaking down. Now I have been told that they were dropping me in Pittsburgh and that’s all. I’m still 100 miles from where I bought a ticket to and they are not compensating me for the bind they are putting me in. I had people to pick me up at my destination but they are 100 miles away.
F.Harris38 Send email
 
Jan 19, 2019

Unsafe travel conditions

Greyhound Complaint Letter

Frances Harris
10278 Croydon Way
Rancho Cordova, CA 95670
(916) 363-5401

1/19/19
To Whom it may concern:
When the blizzard had occurred in Nevada on 1/17/19, hundreds of Greyhound passengers were left stranded with no way of getting home and no shelter. There are not enough seats to accommodate situations where people are stranded.

There is no one in charge of the Sparks station and there is no way to accommodate passengers who need to exchange their tickets or pay for their tickets. The Porter spoke broken English, did nothing to keep a riot from happening. There was not a fully functional Greyhound station with no security to take care of any problems ensuing.

I spoke with several representatives on the phone on this day in question and there was no way of knowing if I would have to re pay for my tickets. Every time I called the local Sparks number someone in the Philippines or in Texas would answer the phone, there needs to be a phone at the bus terminal in sparks and someone who can deal with anything that arises.

There needs to be someone who can take care of passenger complaints, questions and concerns. There was no way of knowing when everyone would board the bus and go home. A riot soon ensued when the driver had pulled into the station to pick up the passengers on the January 19, 2019 schedule. The driver was overwhelmed and stopped boarding for nearly 30 minutes and left everyone to do deal with their own devices.

The biggest problem of them all were people were sleeping at the greyhound station in sleeping bags waiting on the buses to arrive, it is unsafe, anything could happen while exposed to the elements. My grandmother and I were stranded overnight with no knowledge of when the Greyhound would run again and if someone would send a number of buses out to Sparks, Nevada to deal with the mounting concerns.

Solution: Build a bigger bus to accommodate situations such as thunder storms, lightning, blizzards or unsafe road conditions where passengers are stranded.

Signed,



Frances Harris
R.Coleman1886 Send email
 
Jan 19, 2019

Blizzard 2019

When the blizzard had occurred in Nevada on 1/17/19, hundreds of Greyhound passengers were left stranded with no way of getting home and no shelter. There are not enough seats to accommodate situations where people are stranded.

There is no one in charge of the Sparks station and there is no way to accommodate passengers who need to exchange their tickets or pay for their tickets. The Porter spoke broken English, did nothing to keep a riot from happening. There needs to be someone who can take care of passenger complaints, questions and concerns. There was no way of knowing when everyone would board the bus and go home. A riot soon ensued when the driver had pulled into the station to pick up the passengers on the Friday schedule, tensions ran high, and people were shoving just to get on board to the bus. the driver had to settle the dispute and send half of the passengers back inside until another bus could arrive.

The biggest problem of them all were people were sleeping at the greyhound station in sleeping bags waiting on the buses to arrive, it is unsafe, anything could happen while exposed to the elements. My grandmother and I were stranded overnight with no knowledge of when the Greyhound would run again and if someone would send a number of buses out to Sparks, Nevada to deal with the mounting concerns. This was the worst trip we ever had to face and don't want to this again.

A suggestion would be to talk to your production and design teams and get together to start a new design that would accommodate more than 100 passengers in case of other dire situation such as a blizzard, thunder storm or lightening or a flood.

Signed,


Rachell Colman
Ztamayo Send email
 
Sep 12, 2017

Delayed bus/Additional expenses

Sep 11, 2017
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Dear Mr. Jumao-as
and/or Customer Service Supervisor

Zulema Tamayo
PO BOX 4104
Chula Vista, CA 91909

I am sending this letter to share the negative experience I had with a Greyhound representative in Sacramento, CA.
I attended the 2017 CPHA conference in Sacramento Convention Center on September 6, 2017. Two colleagues and I decided to travel to San Francisco after the conference and decided to take Greyhound as our transportation method. We arrived at the Greyhound station and bought tickets for the next bus to San Francisco. My confirmation ticket number is 48439185. Ticket was bought at 5:10pm for the 7pm departure bus to San Francisco. I/We bought our tickets, we paid cash for each ticket and sat in the waiting area inside the station. I thought we were going to be called to line up to board the bus but 7:00pm came around and nothing, 7:05, 7:10, and at 7:15 my colleague approached the counter. We thought we have missed the bus and it was one that had just left! My colleague comes back and states “the representative by the name of Eugene was exceptionally rude states that the bus had mechanical problems and it’s getting checked/fixed”. We didn’t say anything else and continue to wait.
I did see other people approach the counter, doing the same thing we did; asking the status of the bus to San Francisco” because the representative didn’t bother to announce what was going on. He just let people approach the counter instead of giving an update.
It was 8:00pm already and no word about the bus. I approached the counter again and asked the representative if he had an update about the bus and he replied: NO, I don’t know how long it would be, so I proceeded to ask if I/We could get a refund so we can take another method of transportation and he replied he could not give us a refund because he did not have money in his register and there was nothing he could do abut it, mind you we paid cash and other customers were buying tickets and paying with cash as well. I told him we needed to get to San Francisco and we needed the money but he said I do not have money. I asked to speak to a Supervisor, but there was no supervisor available and proceeded to hand me a small piece of paper with a number to call customer service and request a refund! It was more than an hour that we were supposed to be on our way to san Francisco, but instead I was calling customer service to try to get my money back!
A representative by the name of Herman answered the phone. I explained to him what had happen, he asked for my ticket confirmation number; which I provided to him and explain that all I/We wanted was to get our money back so we can pay another transportation method to get to San Francisco. Herman did state that refunds are done through mail, which I could not wait for! Herman stated he was going to transfer my call to someone who would help me. I was placed on hold and waited till 8:43 for my call to be answered by another representative to whom I had to explain the whole situation again. The representative stated her name was Ms. Franco Onto #7673. Ms. Franco stated the same thing that refunds were done by mail, to which I replied that I could not wait. I paid cash for the Greyhound ticket to San Francisco and I needed my money back because I had a scheduled flight from San Francisco to San Diego, where I reside. I did ask Ms. Franco to record this call and I asked for a reference number which is #48439185. Ms. Franco asked me to give the phone to the Greyhound counter representative, but when I approached the counter I was told by the gentleman who assist in having passengers aboard the bus that Eugene was on his break. There were two other passengers waiting at the counter for him inquiring about the bus and the lady was stating the same thing “Why he didn’t care to give an update to let people know what is going on and what to expect”. There was another gentleman behind the counter who stated, “he will be back shortly” I asked if they could call him because I had a representative from customer service and she was telling me that I could get my refund right now to what he replied “I don’t care what they say” so I told Ms. Franco did you hear what he said, because I had removed my phone from my ear and put in the air so she could hear the conversation. Ms. Franco asked if I could get their badge number, but they were not wearing a badge.
Two of my colleagues did get their money back and I was still on the phone with Ms. Franco when my colleague called an UBER to take us to San Francisco. Finally, after 9:00pm Eugene decided to give me a refund on my ticket $24.50 cash, but there were other customers calling customer service as well and others asking for their money back because there was no bus and still no information provided by the representative. Not even once did he announce or gave an update of what was going on with this bus!
It took us two hours to get our money back and yet no explanation or an apology. I/We ended up having and UBER drive us to San Francisco, for which we paid $140.00 dollars!
I thank you for your time and attention to this matter.

Zulema Tamayo
Eah210 Send email
 
Feb 23, 2012

Scam

I was scheduled to leave Wichita KS at 1:35pm on Dec. 26th 2009 and arrive in Lexington KY at 12:55 on Dec.27th. When I arrived at the Wichita terminal there was a note on the door stating that the bus to Kansas City had been canceled and the station itself would not open until 3pm. When the terminal opened at 3:20, the attendant informed me that a bus to KC would be leaving at 5:30 and the normal scheduled trip would resume. When we reached the KC terminal, we had 30 minutes before boarding for St. Louis was to begin. The bus itself was there, without passengers, but they were not boarding nor were the terminal staff offering any explanation as to why they weren't boarding. When asked about the situation the terminal employees became disrespectful and rude, often threatening those asking the questions that Greyhound reserved the right to terminate their tickets on the spot. I decided to try to kill time by playing a video game. The game took my money. I asked the security guard whose name was Soloman where I could go to get my money back. He informed me that there was a sign posted stating that games were played at your own risk and money would not be refunded. When I pointed out to him that there was NO such sign posted, Soloman told me "well, we still aint refunding your money." So I stood there with everyone else until 1am when they finally decided to board. We were assured that the connection bus in St. Louis for Indianapolis would wait for us. When we finally arrived in St. Louis at 6am, the bus to Indy had left at its scheduled time of 3:20 am and the next bus to Indy will not depart until 1:20 this afternoon. Again the terminal employees will not allow any questions regarding the tardiness without resorting to rudeness and a general lack of professionalism.

As it stands right now, I will not be getting to Lexington until 8:30 tonight (at the earliest). I am scheduled to record at 3pm this afternoon and from what it looks like I will be losing money due to Greyhounds sheer incompotence. I understand that there will be delays due to bad weather, but a company like Greyhound should have contingency plans for situations like these. I am now out more than just the excess time that it takes to get back to Lexington.

Greyhound would also do well to train their employees in basic customer etiquette/service standards.

I will never again utilize Greyhounds services. The money you "save" is no where near the headache and disrespect that you will encounter on the way. If I could give this a numerical rating, I would give it -5.
Anwiii Send email
 
Feb 23, 2012

Scam

i've had nothing but problems with greyhound. out of all the trips i have taken with them, half the time, the buses didn't run as scheduled or they would force you to pay extra and leave you stuck in their terminal until you could pay a higher fee AFTER they have fully booked your fare. they are a scam company and i don't trust any part of that company. their customer service also sucks. they outsource it to a non english speaking country where you can barely understand them and where they can barely understand you. they don't resolve anything for you. in fact, they are quick to tell you anything just to get you off the phone. i wish i could afford the train or a plane ticket for my trips.

oh! and forget about trying to call greyhound corprate office directly. they are a very secretive company that doesn't release too much information about themselves. i understand why now. when i have the means, i will be taking them to small claims court. people need to start standing up for their rights despite all the ways greyhound tries to protect themselves against consumer complaints!

here is a link to another greyhound complaint... http://astroloco.com/forum/latest-headlines-f18/greyhound-big-company-big-name-little-customer-service-t286.html?hilit=greyhound
David Send email
 
Feb 23, 2012

Facilities suck

I have used your facilities in Chicago, Wisconsin, Atlanta and Memphis and they all suck. I rode from Atlanta to Memphis and the stop we made in Tupelo, Ms was shameful. At everystop someone's bag was lost, when we reached Memphis my cousin was told her bag was lost but when we returned to Atlanta it turned out her bag was never put on the bus. When we left Memphis we arrived at the station at about 8:15 p.m., the ticket line was outside the door but the agent had went to lunch and would not be back until 9:00 but the bus that some of the passengers were taking was leaving at 9:15, there was no other agent and customer service desk was closed. Luckly we had purchased our tickets online. Every time I have traveled from Chicago to Wisconsin the bus has always been at least an hour late leaving. My last trip took 6 hours to go from Chicago to Madison Wisconsin. Greyhound is my very last choice to travel by bus.
Ftwnu Send email
 
Feb 23, 2012

Facilities suck

my son is on his way to Minn. from Pa. to visit friends, he stopped at Chicago greyhound bus station was robbed inside the station with police their. he goes and tells them, instead of going after the 2 black men the cop searches him .the crap is he has to come back that way.now we'll see how greyhound handles this.at this point none of my family will ride with them again.
Send email
 
Feb 23, 2012

Overcharge and poor customer service

Not only did Greyhound over charge my bank account for my ticket, they also had me on hold with customer service for over 20 minutes during peak calling hours. It is rude an unprofessional to treat customers the way that I was treated and I am sure that others have received the same or worse treatment. Greyhound needs to clean up its act before a company that has better customer service than them comes along...
ChrisJ007 Send email
 
Feb 23, 2012

Overcharge and poor customer service

Everyone, file a complaint with the Federal Trade Commission and with the Better Business Bureau.
Only then, when the government steps in, will these pricks get the hint.
Whythelongfaces Send email
 
Feb 23, 2012

Overcharge and poor customer service

I think if more customers were as polite to the workers as they want the workers to be to them, more people would be happy. I am a shopper and I see rudeness from customers all the time. Harassing the employees simply because they can. And you want these people to be fired? I want to know where all you people work so I can come to your job, scream at you, harass you and threaten to have you fired simply because I can.
Bobdog Send email
 
Feb 23, 2012

Customer Service

Buyer beware,

I have never posted a complaint of this nature, but I feel obligated to do so because of my experience with Greyhound. At the end of January I paid extra money to buy 2 "refundable" bus tickets to New York. I normally ride the train, but I figured I would try the bus. Since I was a first time rider, I bought an e-ticket online and figured I could print my ticket at the station. However, I quickly realized that you need to print your tickets yourself. Fine, no big deal, however, when I arrived at the bus terminal the Greyhound employees were extremely rude and unhelpful. They said they can not access my reservation, do not have a printer, or a functioning internet. Not sure if any of this was true, otherwise I am not sure what purpose their computers serve if they are isolated terminals. So, it was getting close to the departure time and I needed to get to NY by a certain time. So I asked if I could buy two new tickets and refund the others later. they said no problem, however, I would have to take a later bus because this bus was sold out (even though I actually had two tickets already). Fine, well at this point I decided to cut my losses and go and catch the train and refund by bus ticket later, as I specifically purchased a "refundable" ticket. Well, to my surprise, I found out that I had to call long-distance customer service line (could not do it online with my E-TICKET) and wait on hold for 1 hour!!! when I got a hold of someone, they said they could process my refund but that it would take 7-10 days to process...for what...I don't know. Well, 20 days passed and nothing. So I tried e-mailing their customer service because they recommend that. Only, I got a note saying that it would be at least week before I would even get a reply. 10 more days...nothing. Yesterday, I tried calling again but was on hold for 30 mins before I had to get on with my day. So, 31 days...still no refund and a lot of frustration. I will NEVER do business with Greyhound again in my life!!! Try Megabus or another mode of transportation, but avoid Greyhound if you can. Again, I never post messages of this nature, but I am just astounded by the way they do business.
Nrz Send email
 
Feb 23, 2012

Customer Service

At the moment I am on a bus that left from Albany NY at 8:15 pm on Friday, Dec 9, 2011 for Boston MA, with stopover in Springfield MA. The driver got completely lost in Springfield, not having any idea how to get to the bus station. He apparently called the Greyhound terminal in Springfield for directions, but nobody answered the phone. After circling around the city for a while, one of the passengers was fortunately able to figure out where we were, and come up with some directions to eventually guide the Greyhound driver to the terminal. I have experienced the same thing frequently last year, with Greyhound line between Albany NY and Boston MA with a stopover in Worcester MA, where multiple drivers would regularly get lost in Worcester, and needed up to an hour to find the bus terminal. This is completely unprofessional and unacceptable. If Greyhound employs drivers that regularly do not know their route, at least these drivers should be provided with a phone number where they could find emergent help with directions.
Justice4balls Send email
 
Feb 23, 2012

Worst experience ever!!!

Here is elfkin playing trmn8r on my3cents, with his usual rant and raves againsts what he calles "crybabies" dot com aka complaints board.

Posted by trmn8r on 2011-11-07
Both good and bad smells definitely can linger. If you need proof check out the my3c bashing thread on (((((crybabies)))))). A stench befitting of a treatment plant has been brewing there for over a year.

When it comes to sweet smells, perhaps this one was of something they no longer had. I can't imagine the benefit for them to deny you something that you craved.
Justice4balls Send email
 
Feb 23, 2012

Worst experience ever!!!

Posted by trmn8r on 2011-11-07
Both good and bad smells definitely can linger. If you need proof check out the my3c bashing thread on crybabies. A stench befitting of a treatment plant has been brewing there for over a year.

When it comes to sweet smells, perhaps this one was of something they no longer had. I can't imagine the benefit for them to deny you something that you craved.
Justice4balls Send email
 
Feb 23, 2012

Worst experience ever!!!

This is post is elfkin playing trmn8r on my3cents, ranting and raving against this site referring to it as "crybabie.com".
Unhappyconsumer1976 Send email
 
Feb 23, 2012

Worst experience ever!!!

My husband took the greyhound from Phoenix Arizona to Tampa Florida and from the beginning it was the worst. First they had to turn around three times because the AC on the bus wouldn't work so that delayed the whole trip in general what was supposed to be a 2 day trip turned into 3 days with 7 hour waits overnight in the bus terminal he was rerouted several times and every single greyhound employee was extremely rude! On 1 stop the police were even called because consumers on my husbands bus were outraged ...is this what we paid $250 for!!! This was the worst traveling experience ever next time we will be sure to pay more for a plain ticket. I would not recommend any one to travel by greyhound and we will surely never again travel this way!!!
Justice4balls Send email
 
Feb 23, 2012

Worst experience ever!!!

The Basher must have tmnr8r on another secret mission over here.

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