I see that some people say how friendly they are, no doubt, but they still are going to rob you blind if you let them. What are they going to say and do honestly think they are going to be honest? Don't fall into the trap. You all have good, honest minds, they do not!!! Follow it up with action. I am providing a link of the FTC and I suggest you file a formal complaint. Do not feel stupid about falling for their scam. We live and learn and knowledge about this type of behavior is your only power.
I copied a part of the FTC consumer rights to help.
Ftc.gov
If you receive merchandise you didn’t order, federal law says you can consider it a gift. You can’t be forced to pay for the item or return it.
Under the Rule, the salesperson must tell you about your cancellation rights at the time of sale. The salesperson also must give you two copies of a cancellation form (one to keep and one to send back) and a copy of your contract or receipt. The contract or receipt should be dated, show the name and address of the seller, and explain your right to cancel. The contract or receipt must be in the same language that’s used in the sales presentation.
http://www.ftc.gov/bcp/edu/pubs/consumer/general/gen06.pdf
Complaining is one thing, now become educated and follow up.

Do not feel stupid that you were scammed by them. You are good, honest people that just wanted good hair :). The best thing to do, is not take the "polite" response by the person in their customer service department. Do you really expect them to show their "horns" now? You need to follow up with a complaint to the FTC. I submitted a formal complaint online. Go to Ftc.gov and then if enough people complain, then they will investigate. This type of scam goes on all the time and the FTC needs to know.
Below, I have copied and pasted, from the FTC website, some information regarding the consumers rights. The best way to "right the wrong" is to become educated on how your rights. The scammers of this world succeed in playing on your fears and ignorance. You are not afraid and you are not ignorant, they are!!!
Contact your bank and make them aware. Stop any payment to this company. You are protected. Know your rights!!
(copied from the FTC.gov website)
You’re protected by the FCBA when you use your credit card to pay for purchases.
Billing Errors
If you find an error on your credit or charge card statement, you can dispute the charge and withhold payment on the challenged amount while the charge is in dispute. The error might be a charge for the wrong amount, for something you did not accept, or for an item that was not delivered as agreed. Of course, you still must pay any part of the bill that isn’t in dispute, including the finance charges on the undisputed amount.

Under the Rule, the salesperson must tell you about your cancellation rights at the time of sale. The salesperson also must give you two copies of a cancellation form (one to keep and one to send back) and a copy of your contract or receipt. The contract or receipt should be dated, show the name and address of the seller, and explain your right to cancel. The contract or receipt must be in the same language that’s used in the sales presentation.

Everyone is damn right! they are a scam!!! I cancelled weeks before and they stilled me for 50 BUCKS I am disputing the charges, they do everything to keep u buying their stuff and not worth it all. my hair comes out more frizzier and fly away, I really hate this stuff going back to my regular shampoo, what's wrong with suave, nothing! keep ur regular shampoo, this stuff is not worth it. just buy more conditioner for another buck to two. DON'T BUY THIS STUFF AT ALL!!!