Corruption / bad service
I bought my GWM Steed 5 2.5 TDI from a friend, I bought it on 14400 km he did not do the 10 000 km service and GWM Lephalale did not want to stand in for the service due to the fact it was already over due, I then serviced it cash every 10 000 km my self, and had no trouble till I hit 32000 km, my turbo pipes burst, GWM Centurion replaced the pipes due to factory fault, I was pleased. Then at 76 000 km after still doing a service every 10 000 km out of the blue I cracked a piston (or so the mechanic at GWM Witbank told me), It happened on a Friday afternoon, the mechanic said that he will have it fixed by Monday due to the fact that I drive very expressively and I need my vehicle, he also borrowed me a old 2.2 single cab with now working lights / wipers. He however said that he has to buy the spares cash for the reason that the office will be closed over the weekend and he will only be able to buy the parts next week, I then paid R5000-00 into the mechanic's bank account, he fixed the cracked piston, replaced the rings and also replaced the timing belt witch I gave him R200-00 in cash for.

Since then I drove 20 000 km but has endless problems with my vehicle, I have smoke coming out of the back, the vehicle gives a sweet smell when it idles, the motor runs very hard and the turbo makes a funny noise, my alternator over charges my battery and had to replace the battery ones and already has problems with the new battery

I went to see the mechanic on numerous occasions and every time he tells me that everything looks OK. But it was not OK.
I showed him how the vehicle smokes and he told me that it is suppose to smoke (WHY???? IT NEVER SMOKED BEFORE AND I DO NOT SEE ANY OTHER GWM SMOKE)

My engine management light comes on and off as it please, I went back to GWM Witbank in beginning of June 2014 and to my surprise the mechanic did not ever return to work, I explained the situation to the new manager that was there but to no help, the lady at the parts counter looked on the system and the mechanic did not book the repairs he did for me on my vehicle on the system, he did not even book the parts of the damage on my vehicle on the system (HE HAD A ACCIDENT WITH MY VEHICLE IN THE WORKSHOP WHILE FIXING MY VEHICLE - - BACKED INTO ANOTHER VEHICLE PARKED AT THE WORKSHOP) damaging my rear bumper and braking my two back lights. He gave me a second hand bumper and one second hand light. witch I had to fit myself.

Coming back to the issue at hand, now GWM can not take the time to look what went wrong with my vehicle, the lady at Witbank branch only says that my vehicle is not suppose to smoke but they can not give me a vehicle to use while they look why my vehicle is smoking and she can not see how they will be able to help me nor will they be able to ex-plane this to head office.

Is this my problem, I look after my GWM, I service it regularly and maintain as far as possible. I took my vehicle to the GWM service centre for assistance and they fixed it in their workshop, I did not go to a back yard mechanic.

I bought my GWM Steed 5 2.5 TDI from a friend, I bought it on 14400 km he did not do the 10 000 km service and GWM Lephalale did not want to stand in for the service due to the fact it was already over due, I then serviced it cash every 10 000 km my self, and had no trouble till I hit 32000 km, my turbo pipes burst, GWM Centurion replaced the pipes due to factory fault, I was pleased. Then at 76 000 km after still doing a service every 10 000 km out of the blue I cracked a piston (or so the mechanic at GWM Witbank told me), It happened on a Friday afternoon, the mechanic said that he will have it fixed by Monday due to the fact that I drive very expressively and I need my vehicle, he also borrowed me a old 2.2 single cab with now working lights / wipers. He however said that he has to buy the spares cash for the reason that the office will be closed over the weekend and he will only be able to buy the parts next week, I then paid R5000-00 into the mechanic's bank account, he fixed the cracked piston, replaced the rings and also replaced the timing belt witch I gave him R200-00 in cash for.

Since then I drove 20 000 km but has endless problems with my vehicle, I have smoke coming out of the back, the vehicle gives a sweet smell when it idles, the motor runs very hard and the turbo makes a funny noise, my alternator over charges my battery and had to replace the battery ones and already has problems with the new battery

I went to see the mechanic on numerous occasions and every time he tells me that everything looks OK. But it was not OK.
I showed him how the vehicle smokes and he told me that it is suppose to smoke (WHY???? IT NEVER SMOKED BEFORE AND I DO NOT SEE ANY OTHER GWM SMOKE)

My engine management light comes on and off as it please, I went back to GWM Witbank in beginning of June 2014 and to my surprise the mechanic did not ever return to work, I explained the situation to the new manager that was there but to no help, the lady at the parts counter looked on the system and the mechanic did not book the repairs he did for me on my vehicle on the system, he did not even book the parts of the damage on my vehicle on the system (HE HAD A ACCIDENT WITH MY VEHICLE IN THE WORKSHOP WHILE FIXING MY VEHICLE - - BACKED INTO ANOTHER VEHICLE PARKED AT THE WORKSHOP) damaging my rear bumper and braking my two back lights. He gave me a second hand bumper and one second hand light. witch I had to fit myself.

Coming back to the issue at hand, now GWM can not take the time to look what went wrong with my vehicle, the lady at Witbank branch only says that my vehicle is not suppose to smoke but they can not give me a vehicle to use while they look why my vehicle is smoking and she can not see how they will be able to help me nor will they be able to ex-plane this to head office.

Is this my problem, I look after my GWM, I service it regularly and maintain as far as possible. I took my vehicle to the GWM service centre for assistance and they fixed it in their workshop, I did not go to a back yard mechanic.