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H&R Block

Canada

Consumer complaints and reviews about H&R Block

urantiam Send email
 
Mar 13, 2018

incompetent staff

For the past two years I had been going to the H&R Block office on the corner of Sherbrooke street east and Langelier in Montreal.

I was very satisfied with their services. Perfect service.

But Holy smoke, I went at the Pointe Aux Trembles office on Sunday 11 2018 and could not believe that this office was in operation.

Incompetent staff, only one staff available on Sunday 11/03/2018, the Lady had to act as receptionist and accountant at the same time, so could not proceed to help anyone. Only two employees on the 12/03/2018, music blasting from the shopping mall speaker which is installed in the ceiling of the local 1400 St-Jean Baptiste in Pointe aux Trembles, Montreal and gives a completely stressful waiting time experience.

Nobody was present at the front desk on the 12/03/2018, therefore no customer greetings. Customers completely ignored.

Staff could not even figure out how the computers worked and were locked out due to codes.

We go to H&R block because they are supposed to be Pros, and the service is the most expensive on the market due to them being supposedly Pros.

To tell you the truth, I do not even think I should have been charged for their services.

Terrible experience and waste of time, the manager should be replaced
jcoder Send email
 
Oct 16, 2017

Say that I owe them money and they paid me my refund

I had my 2015 Income Tax Return done by H&R Block. It was a simple return but took 2 days to process. I got a refund paid to me in the form of a debit card supplied by the company. The amount was $954.87. About a month after that, I received a refund from Canada Revenue Agency in the same amount as what was paid to me by H&R Block. Now H&R Block claims I owe them $1,222.97. It is obvious that this mistake is not mine. They paid me my refund. The issue is that they made a mistake during the filing process. This is not my error but it is theirs. They need to be getting the funds from Canada Revenue Agency and not from me.

This needs to be addressed quickly and should not go into collections.

Regards,

Jane Code
Phone: 647 502 5804

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