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H&R BLOCK CUSTOMER SERVICE DEPARTMENT

United States

Consumer complaints and reviews about H&R BLOCK CUSTOMER SERVICE DEPARTMENT

finch Send email
 
Sep 6, 2017

Unprofessional

Just received a letter from the IRS that my 2014 and 2015 taxes were done with errors. I purchased their piece of mind Ins and I am simply looking for help to correct the mistakes. It's now been a month and I cannot get a status on the response to the IRS. Every time I call I'm told that "someone" dropped the ball and no work was performed. The IRS claims that I owe an additional $14,000 in taxes.

HR Block may be good at 1040EZ filings but seems that anything more is a huge risk.
finch Send email
 
Sep 6, 2017

Unprofessional

So far the IRS has recently contacted me about mistakes in my 2014 and 2015 taxes. The HR Block branch that I am dealing with is not responding to the IRS letter. When I called to get a status update, I was told that "someone" dropped the ball and that nothing was done. I was assured that it would be taken care of. When I called back a week later, still nothing had been done to address a $10,000 mistake. It has now been a month and I still don't have any information as to the status of the response to the IRS.

If you have simple taxes that can be done on a 1040EZ than HR Block may be for you. Anything more involved, HR Block is not to be trusted.
fozybear Send email
 
Sep 2, 2017

Tax return

Had 2015 taxes done them had 2016 done then was told 2015 taxes done wrong and i was over paid, redid 2015 them.amended them.in jan 2017, on 9/2/17 after 9 months in which recieving 4 letters from the IRS and a letter for collection from MO dept of revenue that i still owe both the back taxes from the overpayments them was told today for the first time in the 9 months dealing with issue that i had to pay the taxes and that i would be reimbursed for the taxes. That is total BS and that the piece pf option is crap, don't help with tax problems at all and is a waste of money and protect against anything at all.
W.N.P Send email
 
Aug 26, 2017

H&R Block lazy tax preparer

I just moved to the country 3 years ago and normally my taxes gets done automatically from my country so I don't know much about getting my taxes done, first year I went to Liberty they were ok,
Then for 2015 and 2016 I did with H&R Block my friend had told me that it's a company and they won't screw up like lil companies, so there I go wanting to get things rite!

So anyways I had a lady In highland / San Bernardino did my taxes 2 years in a row, in 2015 I was the only one working full time n my hubby drive for lyft n Uber once or twice a week, when we went to do out taxes we took all our W2's and they lady that did out taxes was telling us how we didn't need to file our w2's for Uber n lyft since we didn't make barely anything so that's considered a hobby, so we listened to her thinking whatever she said is cool since we dont know anything about filing , anyways long story short in July we got a letter from the IRS saying hat we owe them $2685 cos we didn't file everything , I am so disappointed I took the letter to H&R Block all we got was $138 which H&R said they will help pay for the interest, but here we are left with a big bill when it's. It even our fault, I have emailed my tax lady she replied back once saying that I can find someone to help me cos she barely works and I replied her email telling her what she did to us and she never replied again which has been over a month,,, i don't recommend this place cost a lot and they do t back then selves up after ##### up clients taxes ! Be careful, be ware do not go here rip off
Fredandcindy Send email
 
Aug 18, 2017

Did not by POM so screwed

My husband and I file taxes jointly. I started back to achool in 2016. When we went to do our taxes I was told I could get the weducation tax credit as well as the American's Opportunity credit for my 2015 taes (even though I started in Feb of 2016). We ddid not buy the POM because the lady who did them said we have pretty easy taxes and the cost to do them was already pretty high. Yup, I get a letter from the IRS. I cannot claim those credits because the loans were disbursed in 2016. Okay, well they screwed it up so they should cover the amount. Well I get an appt the same day I receive the letter. Go to the Peir One Holyoke MA office. The lady was completely rude. Treated me like an idiot. News flash, I am an idiot when it comes to taxes which is why I go to you. She basically insinuated that if it is found that I should not have gotten it, I must have lied to get the credit. Um no! I was clearly upfront and there is evwn a box checked on the 1098t form from the college saying the funds were disbursed in 2016. I left that lady. I called IRS, yup I owe $1593. They messed up. I called their complaint department. They feel for me. Yes I should not have tompay because the tax preparer clearly made the mistake rwgardless about the purchase. She sets me up with a different office in my area for a phone interview. I get a call at the wrong time which is not a big deal. I call back and get a great guy named Mike at the Liberty Street Springfield MA office. I have an appointment in two hours. However he informs me they will no way pay ehat I owe. Maybe I can get the tax prep fee and interest owed but that is it. I do not blame this guy. He was very open and upfront. However, I really wish I could fight this. I am so mad. I will not be going back to them and I will warn all of my family and friends. I am going to find somewhere else to do my taxes. I am really not hapoy and now I have to make a payment plan with the IRS. Just lovely.
benkeshkumar87 Send email
 
Aug 17, 2017

Worst kind of Service received

This year i filled my income tax return through H&R block. I was first time filling the tax return jointly with my dependent wife, So i checked and request H&R Block to schedule my appointment to the respective office that can file ITIN Return for my wife along with my income tax return. At my first visit to the H&R Block, 795 Water St, Framingham, MA 01701 on 6th March 2017, was able to file my federal tax and simultaneously apply for my wife ITIN number. They taken signature on the authorization letter, in order to get the permission to do the follow up on my behalf. But, even after 5 months, when i did not received the ITIN number, i tried to contact H&R block, several times (though call, email) but i was never given a satisfactory answer, they just tried to push everything on me and even after having the authority letter with them, they denied to do any follow up for me. Anyhow, i was myself contacted the IRS Office and was able to get my wife ITIN Number delivered to my home address (wherein, it was said by H&R Block representative, during filing for ITIN number that one letter will be delivered to my address while other will be delivered to H&R Block office). But nothing such thing happened. At last, i made the next appointment to H&R Block respective office on 15th August 2017 at 1:00 PM to do the formality for my State tax return. I was getting surprises one after other. At time of my first appointment, i was told that i just need to give the ITIN number and they will be responsible for the rest, but nothing happened like that. The gentleman who was assisting us was very rude and not ready to listen to the things which was told to us at the first meeting, instead he shouted and told that he is not responsible for what all being told to us by the other representative. He agreed that, they are responsible to do the follow up for ITIN number on our behalf, but again he told that he is not responsible who told us what, we tried to sow him the number and emails but he was reluctant and was not ready to listen to anything. Just kept on saying that he is not responsible for what being promised to us by the other representative. He handed a bunch of papers and said very rudely to go and find any post office to drop off off the papers. It was the worst king of service i ever came across in my whole life. it was first and last time i dealt with such organization. It was a mental trauma for me and non of them were in sync with what they were committing to the client. I will never go back and will never recommend anyone to consult them. It is the worst service, one can think of.
alib5678 Send email
 
Jul 31, 2017

They do no do a thorough job or own up to their mistakes

I have been using H and R block since 2011. This will unfortunately be my last year. When I went to file my Husband and I's 2016 return it was a pain in the ass from the get go. When I showed up the lady who I was scheduled to work with was not clocked in and when told I was there said she still had half hour left on her break.. (Wait you guys do taxes and you can't manage a schedule??!!) Mind you when I went for my 2015 return even though I had an appointment I ended up waiting an hour just to see someone so they really have trouble managing a schedule and I should of known from that that these people don't give a rats ass about doing things correctly....
Anyhow my tax professional from this year must of checked a box that I still live at my old address and I continue to recieve non-remittance notices for a school tax from my previous address (haven't lived there since 2015). I went in to resolve this and there were only two ladies working there.(Again I made an appointment and they were unprepared). The phones were ringing off the hook so I never got their full attention the whole time I was there. They printed off some paper that showed proof of my address and told me to send that in and rushed me out the door. I figured this was not right and called the compliance division and figured out yes I had to send proof of residence since the tax professional screwed that up. I sent in my proof of residence and now just opened the mail to find another non-remittance notice a month later. This is aggravating that the people that work at this place are too incompetent to fix their mistakes. It is now nearly August and I am having to deal with crap from 2016 taxes due to a mistake that someone else made. I will never go back to H and R block and advise others to do the same. They overcharge (we had to pay 250 dollars just because we added a 1040 form ). I will be doing my taxes on my own from here on out.
Ledeb63@gmail.com Send email
 
Jul 28, 2017

Peace of Mind claim

I was sold the peace of mind insurance at the point of completing my tax return. I was asked to come back in to sign an ammeneded return for the state. I did as I was asked. I received a letter from the state of Mississippi stating there was an error in the preparation of my taxes and I would not receive the amount stated by H&R Block. I then posted on your blog and a senior tax advisor informed me to file a claim, I spoke with several H&R Block employees who assisted me in the process of filing. I am now told that since the claim is against an ammended form it is not covered by the PofM policy. NOw the problem is this product was not sold to me with this information and I have not received anything in the mail for the description of coverage. I was told at purchase it would cover any and all errors and pay me up to $6000. How can you sell a product you do not stand behind. I have lost my husband, my home and now am being mistreated by your company. MIsrepresentation of this product should not fall on me as I was not the one selling it. I would appreciate you taking a look at claim#T00789637 and following through with my reimbursement as I was told you would do by your employee. I will await your response before my attorney goes any further with this. I have discussed it with him but wanted to reach out to you first for reimbursement and to be satisfied with the professionalism I know your company is built on. I thank you for your time and look forward to hearing from you immediately. ledeb63@gmail.com
Marky1983 Send email
 
Jul 21, 2017

Satomi at the Hastings location

I immigrated here in 2006 on a year long working holiday
Visa, in July 2007 I left the country to go home and arrange the correct paper work to immigrate here permanently. I did not return until the summer of 2008, at which point the tax season had passed and being from a country that does not process taxes like this it slipped my mind to file for the 6 months that I worked here in 2007. Fast forward nearly 7 years to 2015 when I receive a letter from the CRA claiming that I owe nearly $5000. "Luckily" I am told while filing for that year (something which I had done every year in between and heard nothing of an outstanding balance) that there is a lady who can help me at the Hastings location of H&R block. Satomi, completely useless. Did not return calls or file the correct paperwork that she told me she was filing after 2 years of trying to get ahold of her, in the middle of which she filed my 2015 taxes in 2016, reassessed the 2007 file and told me it was getting sorted just wait to hear. I finally get a call from CRA collections to say the interest and late fees have pushed my balance over $5000. Again I could not get a hold of Satomi to ask why th CRA had not received any sort of paperwork from her that would challenge this dedication. The bottom line is there was first of all a mistake at the CRA as there is no was a line cook who made $24000 in the first 6 months of 2007 should have a $4500 tax bill, secondly Satomi led me to believe that she was fixing this, something that I paid her to do. She is incompetent and has now cost me way over $5000 as I had to pay the CRA in fear of collections taking over my life and money. I still to this day can not get a hold of Satomi. Completely MIA incompetent and should be illegal for her to be helping people run the tax side of their life. I will be taking this further as I believe that she should not have this sort of responsibility and if I ever get an appointment with the Hastings location of H&R block I'm Burnaby BC I will be letting them know this.
Cuatpedros Send email
 
Jul 21, 2017

Peace of mind insurances is it for real ?

I went to do taxes on 01/26/17 it is now 07/19/17 where that peace of mind I need it bad asap I'm about to loose my house need help any advise my email is elpedrohome@hotmail.com
Cuatpedros Send email
 
Jul 21, 2017

Peace of mind insurances is it for real ?

I purchased the Peace of Mind insurance when I did my taxes with H & R Block, I been doing my taxes with H&R Block for 15 years and this year is the first time I been audit. And the reason was that my taxpro made a mistake. I claim my girlfriends son fir the first time I ask the tax pro what I would neef. Ok we were done and he show me what I was gonna get as return. It got the amerald advance cool nice. Well a month went by and I got a letter nail that said I was be audited I took it to H&R bavl. The tax pro made a mistake he put that my girlfriends son was my son. Anyway this was on 01/29/17 it is now 07/19/17 H & R Block have given me the round around and nothing how can I get my peace of mind money I been waiting Can any one help me ASAP I'm about to loose my house and I need this money ASAP it was supposed to be my return. My email is elpedrohome@hotmail.com
chargeit Send email
 
Jun 8, 2017

worry free my behind !

After losing my husband in June 2015 I figured I would go to a "PROFESSIONAL " to do my taxes...Boy was that a mistake ! Not only did "Becky" forget putting in interest from bonds cashed in she made other mistakes . Now thanks to her I get a letter from the IRS saying I owe a few Thousand dollars ! As for their worry free guarantee THANKS A LOT.... For someone who's income is Social Security and a couple of bonds that were cashed in to pay for incidentals I THANK YOU H&R BLOCK !

I WILL NEVER GO TO H & R BLOCK AGAIN and If I were you I would finds someone else to do your taxes !
chargeit Send email
 
Jun 8, 2017

Tax worries into tax relief .BULL S&*(*T

After losing my husband in June 2015 I figured I would go to a "PROFESSIONAL " to do my taxes...Boy was that a mistake ! Not only did "Becky" forget putting in interest from bonds cashed in she made other mistakes . Now thanks to her I get a letter from the IRS saying I owe a few Thousand dollars ! As for their worry free guarantee THANKS A LOT.... For someone who's income is Social Security and a couple of bonds that were cashed in to pay for incidentals I THANK YOU H&R BLOCK !

I WILL NEVER GO TO H & R BLOCK AGAIN and If I were you I would finds someone else to do your taxes !
Maxx Send email
 
Apr 30, 2017

Over payment

My Son who is a 22 year old student who never worked last year booked his appointment with H&R Block to file his taxes who charged him a 150 dollars to complete the simplist of taxes. It took them less than 15 min to complete. He has used them in past
Years and has been charged no more than 60 dollars to complete same. I find this to be outrageous to charge such a ridiculous amount for so little time. I do not believe they can justify an hourlyrate of 600 dollars. I can assure you he will never ever use there service again. His mistake was not asking the $ costs as he assumed they would be similar as previous years. I will also be voicing my concern directly to the over seeing manager at the shawnesy location in calgary. H&R should be ashamed of themselves in charging so much for so little.

What a buisness to have at this time of the year to take full advantage of our yougsters who cant complete there own taxes. Shame on all of you at H&R. BLOCK.

IM SURE THERE ARE MANY OTHERS WHO FEEL THE SAME.

SPEAK YOUR MIND AND NEVER USE THESE ROBBERS AGAIN.

Thanks
Ernie Hall
mdkd Send email
 
Apr 24, 2017

Not comfortable, lack of organization, lazy, inaficcient

Service in terms of organization was less then remedial.

E filing no help with anything.

2013 I paid the bill, this office has no recollection of payment, now I have to find the records in order to fix the mess.

I disputed the $1200 charge as I am going to go to another accountant to fix this.

I was in on Friday, I called to tell them I am disputing and that I felt rushed, I have to much work to do to now.

I was told they would refund the credit card as I was not satisfied with the customer service.

Mark Kaufman
mdkmay@hotmail.com
Spayumo1268 Send email
 
Apr 20, 2017

mistakes done, not so professional

We have been with H&R block for years now. Sadly, last year, our "tax professional" made a mistake on our taxes which made us late in buying a house because we cannot get tax statements due to discrepancies and we were asked to pay to amend it... We did not learn our lesson, we still gave the same tax professional to do our tax as well as our 2 kids taxes this year. He was the one who specifically said not to let my boys claim themselves because we are claiming them. After all the talks, tax pro made our son claim himself which led to IRS rejecting our taxes. When they learned about their mistake, even the office manager was no nice to ask us to come in so they can amend it. We had to cancel appointments and spend time and effort going back and forth to their office. Today, we got a call telling us to pick up our tax forms so we can mail it to IRS. Tax pro said that it will take sometime for IRS to amend our son's taxes, so just mail ours with the copy of my son's 1040A. When I asked the office manager about the penalties she mentioned before if we file late, her tone became different saying that we will not be penalized if we have tax returns and turned her back at me. Tax pro even asked, "what do you want us to do?", I said I don't know because to me, they did a lot of mistakes already. Talk about professionalism. The tax pro handed me papers which he said needed to be mailed and I looked for my son's 1040A and
he again forgot it. When everything was finished, I kept myself quiet because I don't want to say anything anymore because of so much disappointment, when I was about to get out of the door, tax pro said "you are welcome" because I was not so happy to say thanks for all the trouble they have caused us. Where is professionalism? We will not make any recommendations to H&R anymore and we will start to look for an alternative that knows how to take care of the customers. This is a story to share to others. H&R no more.
Hunter0001 Send email
 
Apr 20, 2017

Stopped advertising on Bill O'Rielly

I have brought and used H&R Block tax software for years, that will stop. I am very disappointed you pulled your advertising from the Bill O'Reilly show on Fox News channel. I will be using different tax software from now on!! Paul Peralta
syaboostersandy Send email
 
Apr 20, 2017

Run for your life

This was my first time doing my taxes, due to going through a divorce and my ex always did them.
I had an appointment and was prepared to the best of my knowledge. I walked in with a neatly organized manila folder and she looked at it and said "That looks scary".

My tax consultant (Robin Childress) showed ZERO interested in the best outcome of my return. All she did was put the numbers in I gave her. She asked zero extra questions in hopes that maybe I forgot something and it could help the outcome of my return.

At the end of this stressful and overwhelming experience, she told me I owed $700 to Fed... and my fee was $350 to H & R Block.
I asked if I could pay the Fed with a credit Card.. due to going through a terrible divorce and I have no extra funds. She chuckled and said in all of the years she has been doing taxes, not one person has asked if they could pay with a credit card.

This was one of the worst experiences, I sat in my car after and cried.

Turbo Tax on a computer would of been more friendly and helpful for that matter!

I will NEVER go back... I wish I could get a refund....
syaboostersandy Send email
 
Apr 20, 2017

La Mirada H & R Block - Run... such a rip off

This was my first time doing my taxes, due to going through a divorce and my ex always did them.
I had an appointment and was prepared to the best of my knowledge. I walked in with a neatly organized manila folder and she looked at it and said "That looks scary".

My tax consultant (Robin Childress) showed ZERO interested in the best outcome of my return. All she did was put the numbers in I gave her. She asked zero extra questions in hopes that maybe I forgot something and it could help the outcome of my return.

At the end of this stressful and overwhelming experience, she told me I owed $700 to Fed... and my fee was $350 to H & R Block.
I asked if I could pay the Fed with a credit Card.. due to going through a terrible divorce and I have no extra funds. She chuckled and said in all of the years she has been doing taxes, not one person has asked if they could pay with a credit card.

This was one of the worst experiences, I sat in my car after and cried.

Turbo Tax on a computer would of been more friendly and helpful for that matter!

I will NEVER go back... I wish I could get a refund....
jonpluc Send email
 
Apr 19, 2017

forced review of taxes against my will

i signed up for hrblock online as i have for many years. Suddenly i discover the middle package that always had k-1 forms were now only deluxe only now. So they sucked an additional 30 out of me, fine. Then they told me my account had to be reviewed by a professional for an additional 80 dollars. i told them i did not want the review, i did not need it, i had been filling out the exact same forms for 15 years and i was not in need of any review or advice.I was told that it was required and i would not be permitted to file a k-1 without this mandated review. So then the guy tells me that i have to take an extension. i dont want an extension, i want to hit send on my tax form and have this reviewer out of my life. The tax preparers answers to why these unwanted services are being forced on me? " I'm sorry i dont know what to tell you" his "help" is delaying me and i have the privilege of paying an extra 80 dollars to be told to get an extension.
michaelsmclaughlin Send email
 
Apr 13, 2017

Professional service.

The reason I went to H&R Block was I thought you were professional Tax preparation. My wife and I sat in to office while our taxes were being done. We were told that our tax return I was getting back $4805 from the IRS. I was asked if I wanted rapid return which I did.
After 20 days I received notice from the IRS there was a form missing and they needed to finish it. I took my folder which we got from the office back to the office to see what was missing. The form in question was in the packet but, Was never copied and faxed to the irs. So they very nice about it and they faxed a copy to the irs. So with this in mind the irs told me it was going to be 4 to 6 weeks for that point to get my return. So I paid for the service that I never got due to her mistake.
Of course since I signed the agreement I had to come up with the H&R block fees which is now in your collections account.I get contacted again by the irs to tell be she made another error with my refund and now was only getting back $185 now. So my refund went from my 4020 that I was getting after fees to $185 not even enough to cover your fees which they say I now owe. Really? So i am in collections and owe H&R Block fees still. So i paying $385 dollars for no rapid refund and a second mistake by our tax prepare which instead of getting money to owing. You have lost me as a customer because of this.
JamieG Send email
 
Apr 6, 2017

Service

Thank you for giving me additional details about your visit to my office -- this particular situation was brought to my attention by my office supervisor but I was never told the client's name.  She spoke with the tax associate that day and told him that he should not have left for lunch while one of his clients was waiting and that if the same thing happened to her she would have done the same thing as you did -- leave and never come back.   As for the reference to your ethnic origin, I wasn't inferring your daughter had no money.  We have very many clients who choose to take their slips when they find out they can't cashback.  They get a family member to do it for them , go to the food bank if they are eligible or take advantage of the volunteer program CRA offers.


Again, please accept my apologies for the horrible way your daughter was treated.  This is not normally how we service our clients!


Florence Matlock


Franchise Owner | H&R Block


1091A - 102 St, PO Box 596, North Battleford, SK  S9A 2Y7


Tel. 306-445-2260 | Fax. 306-445-0222 | www@hrblock.ca


From: Ida [mailto:ijgabriel@sasktel.net]
Sent: April-05-17 1:39 PM
To: Florence Matlock
Subject: Re: service issue


I was at your office with my daughter after your office had her papers  for about two weeks.   He did call her once and was asked to call her back as she was driving, he did not call her back.  I went with her to your office and we were told to wait for the person who did her return.  He was on a break he then took in a couple (to his office) .  After sitting in your office for two hours he went for lunch with his dad.   

First off it has nothing to do with money, just because we are aboriginal you do not have to assume we have no money. I will be speaking with your head office on this. 

Second she had to drive to Saskatoon to get it done. (her return done, 1 12 hour drive)  

Third why couldn't  your staff get her return while he was out or before he took in the other clients.  

Not once did anyone say her return was done or try to help her out.  

I find your remarks insulting  

Jamie Gabriel 

Sent from my iPhone



On Apr 5, 2017, at 1:10 PM, Florence Matlock <fmatlock@sasktel.net> wrote:


Good afternoon, Ida

The tax associate who did your daughter's tax return is away until the end of this week so I cannot speak with him about what happened.  From what I can see in the file, he did prepare both 2015 and 2016 tax returns and the preparation process happened with 3-4 days of her dropping off the return -- I'm not sure if he was waiting for more moving expense details to finalize the returns?   Kiana had requested cashback service and did not qualify so she took her slips.  I can only assume she did not want to pay our fees for regular service.

I'm sorry that we did not meet your expectations -- please let me know if the circumstances listed above are incorrect.

Thanks,
Florence Matlock


Franchise Owner | H&R Block


1091A - 102 St, PO Box 596, North Battleford, SK  S9A 2Y7


Tel. 306-445-2260 | Fax. 306-445-0222 | www@hrblock.ca

From: Ida [mailto:ijgabriel@sasktel.net]
Sent: April-04-17 4:16 PM
To: Florence Matlock
Subject: Re: service issue

I have always used H&R but I am not sure about your office very poor service.   

Sent from my iPhone

On Apr 2, 2017, at 11:08 AM, Florence Matlock <fmatlock@sasktel.net> wrote:

It has been brought to my attention that your daughter had service issues with our office -- could you please give me her name?

Thanks,
Florence Matlock


Franchise Owner | H&R Block


1091A - 102 St, PO Box 596, North Battleford, SK  S9A 2Y7


Tel. 306-445-2260 | Fax. 306-445-0222 | www@hrblock.ca

I have dealt with Lynn at the Meadow Lake, Saskatchewan Branch and I have always received great service. Sorry to say you lost me as a customer.



Jamie GABRIEL
Gary earnest Send email
 
Mar 28, 2017

To busy to help me

I called the H&R Block phone number they made an appointment at the Bowie location explain to them what I was going through and had questions about they told me the lady there gerry had 38 years of experience and would help me go through everything I left work early to be there for the appointment I was in there for less than five minutes and gerry told me she didn't have enough time to deal with me that she did not want to get on the phone back and forth with the IRS and then it would be $300 just to even talk any further on about any other questions told me to go stand in line at the IRS building complete waste of time clearly did not want to help I couldn't even ask a simple question before she would cut me off and say I don't have time we're busy it's March 28th will never come here again.
Pamela Schaub Send email
 
Mar 11, 2017

Knowledge of taxes

We have been dealing with this H& R block at Cheney Washington for 20 years and had good service with Elmer Gibbons. BUT NOW THAT HAS CHANGED. He retired and the older lady that did our taxes seemed like she had no idea how to do taxes for a truck driver and was FAR from friendly. Well after she fumbled around we are getting HALF OF THE REFUND WE HAVE GOTTEN OVER THE PASS TWENTY YEARS! The receptionist was very unfriendly and after our experience today we will NEVER back go to H & R block again!!!!
Chiquita Saphore Send email
 
Feb 24, 2017

Bad services

I went to H&R block on February 1st 2017 to get my taxes done and I had to call the lady who did them Susan Demastus to find out why I haven't gotten them and she said there was a problem with my one of my w-2 she said that she tried to call me but I never got a phone call from her so I'm still waiting on my taxes I think I should get my $120.95 back that I paid to have them done for her mistake that she made and not calling me
Thank you
Chiquita Saphore

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