I ordered some products for cats online at their website. They took payment for it the next day. Now, 7 weeks later, still no delivery. I tried emailing them. I called the 866 number, but they removed access to Customer Service and refer everyone back to the website to submit complaints. Their phone numbers states they respond to email inquiries within 24 hours. Two days later, still no reply. I submitted a lost order complaint via their website. Now, that I have seen this site and the very long list of complaints, I can't seem to understand how they can still be in business. Time to contact the BBB.

I ordered one product from Herbal Remedies and saw where the transaction posted to my debit card. After 2 weeks of no delivery, I called Herbal Remedies and could not get through to a human. First their phone was busy, then it went to a recorded message, then it said you couldn't leave a voicemail because it was full, so I went back to my debit card website and they had removed the PENDING debit charge so it never went through. Avoid these crazy people! Obviously something isn't right here...probably some Nigerians...gee I'm glad they now have ALL my debit card info huh?