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Hertz
Italy
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Consumer complaints and reviews about Hertz
Elioo
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Jul 21, 2022
Scam
I rented the car from hertz Milan at the malaprnese airport on 06/06/2022 to 12/06/2022
In July they charged me on my credit card $46
Without my premission or explanation or send me any bill
I don’t understand how thy allowed to do that without my pro mission
That is a scan
Car plate :GA386EV
Elias haber
Elioo
Send email
Jul 21, 2022
Scam
They charge me $46 dollars on my credit card after 1 months . And I didn’t give the the permission to to that and they didn’t send me explanation what for
I did rent the car on the 6/6/2022 to 12/06/2022
I returned the car without any damage
I don’t understand how they can do that
Car number plate GA386EV
Elias haber
agaeta
Send email
Jan 9, 2020
Broke down first day, charged out the wazoo
Rented a 9 passenger van on 12/21/2019 for a one week rental. Engine went out same day they gave it to me. Called roadside assistance, said they couldn't help me until the next day. Left me stranded on the side of the road. Tow driver came following day to tow away van. Never heard from Hertz again. They just left me stranded in a foreign country. No one from roadside assistance could give me any answers, the rental location never answered their phone or returned my voicemail messages. I had the van less than 12 hours out of a one week rental. Imagine my shock, after the left me stranded in another country, to receive an email bill on 12/28 not only charging me for the one week rental, but also hundreds in extra charges for "not returning to pick up location" and not filling with gas- neither of which was possible as it broke down same day and they towed away the next! Still no response, called Hertz billing, said they'd get back with me in 3-5 business days with resolution and refund... haven't heard anything. Have proof of all this, so filed dispute with credit card issuer today. This is blatant theft and fraud.
Bounari66
Send email
Aug 9, 2018
A surcharge fee not agreed
I rented a car at the airport for ten days in April from 07/05/2018 till 17/05/2018. I returned the hired car on time with no damage at all and on the 07/07/2018 I have been charged £27.88. There is no explanation nor agreement for the charge. So I am pursuing a refund for this unauthorised transaction. Anyhow I advise who ever is dealing with this company to be very careful when paying this car hire company (Hertz)
sameerran
Send email
Jul 18, 2018
excess debit
Hired Ford Galaxy car for 8 days - paid 833 euro for insurance for no deduction at hertz counter at naples. After few days Hertz debited my card for 691 euro for SCDW, this was a complete shock for me - that is for 8 days car hire i paid insurance of 1524 euros!! . Hertz Italy complete misleads customers please beware.
Moti
Send email
Jun 12, 2017
Charge my credit card ?
I rent a car from Hertz on the 12 of April and return on 19 evening
Now I got a charge on my credit card of 30 Euro from 31 May .
Can someone tell us why ?
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